Bhash Software Labs — Sms service provider

Address:	West Bengal
Website:	roundsms.com

I have purchased 1, 10, 000 sms at Rs.10000+Rs.1800(GST) from Roundsms Marketing Solutions, Bangalore. Before purchase when I asked for a demo they give me 14 free credit to test. I used 10 of them to send SMS to my two different numbers. I test single message, bulk SMS from excel file with two entries and also tested from API. All SMS are delivered instantly. So I paid them the money.
After payment they told me that I cant send SMS without DLT registration. So I have to register with the operator they are working with. For that they asked me pay another Rs.5900/- for DLT registration. I paid that amount through NEFT and my registration is done as an Entity Id:[protected] with Telemarketer ID[protected] BHASH SOFTWARE LABS.

After two days when DLT registration completed and I got registered sender IDs they told me, I have to wait another 24 hours to activate my IDs (which are already activated by the DLT and linked with them). Next day my 3 out of 6 registered id get activated at their panel and they told me that I can send SMS now.

Now came the main drama, I am sending the messages to me and my departmental faculties to test and the messages are showing SUBMITTED but hardly One out of 100 delivered. I complain them and register support ticket but the result is same.

Now after 3 days they stop receiving my calls and stop responding to whatsapp chat.

Now I can feel that, I am cheated but don't know where to complain. I searched the net and I have came to this portal. So I have tried to write my concern here in my poor English. Hope readers will feel my situation.

About me, I am a faculty member of a Govt. Sponsored College in West Bengal and currently we are conduction online admission for UG courses. To send instant messages to the student we need a 100% reliable service provider but fall into a trap of sweet words and already lost Rs.17, 700/-

If any one out there reading this can help me to teach a Strong lesson to this fraud company give me suggestion at bca.[protected]@gmail.com.