Lenskart Customer Care
Lenskart.com
Customer satisfaction rating: 88%
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669
COMPLAINTS

Lenskart Customer Care

Lenskart.com

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Address
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar
New Delhi
New Delhi District
Delhi
India - 110091

Customer Care Phone Numbers and Contacts

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Toll-free:
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57

Phone:
Phone:
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47
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34

Customer satisfaction rating
88%
Complaints
669
Pending
32
Resolved
580
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Lenskart Complaints & Reviews

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Lenskart — repair

 Aruna Mohanty on Jul 16, 2019
Sir,

please accept our complaint against your lenskart service product.
This is our 4th time repair spect . He is face lot of problems while file
working.
His phone no is - [protected].
complaint is they are repair but after 3-4 days again the glass is fallen
from its frame . we are spent money but it is waste . therefore it is
humble requested to take necessary steps .
our desire of final repair and we don't want to run for repair spect to
your shop . Money is not a issue. Our time waste to run your shop in
Complaint comments  Read comments Complaint category Employees

Lenskart — cheating

 kingly saas on Jul 11, 2019
This is regarding 2 spec's i ordered and i got a call from your team that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order....
Complaint comments  Read comments Complaint category Credit Cards

Lenskart — poor quality product, breakage after 1 day of delivery.

 Saumya76 on Jul 11, 2019
I am absolutely disappointed with the quality of frames being sold by lenskart especially "vincent chase". I had use frame only for one day and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand and the temple is broken, i don't know this is happen why because of manufacturing defect or poor quality product. I need replacement please solve my concern as soon as possible....
Complaint comments  Read comments [1]Complaint category Other

Lenskart — breakage only after 1 day of use.

 Dakshi Singh on Jul 11, 2019
I bought two power glasses from lenskart on 8 july. After wearing the glasses only for one day it breaks from the temple. Very poor quality product need replacement.
I think it is kind of some manufacturing defect or the quality of product is very poor but they claim there frames are air flex. I am wearing glasses from 9 yrs but i never get this kind of problem.
Please resolve my issue as soon as possible....
Complaint comments  Read comments Complaint category Products & Services

Lenskart — bifocal lens with frame

 [email protected] on Jul 10, 2019
I purchased my spectacles at dr. As rao nagar centre during last week of june'19 which was delivered to me in the first week of july'19. When i received it, that was a defective piece and visited centre to return the same on 9th july and store manager was not available and executive mr. Ramchander told manager will call by evening. But unfortunately i did not receive any call. Such an irresponsible service. Now i want to know about the further process as what is to be done with the defective specs i received. Hope atleast today this matter will settle without my visiting to the store again....
Complaint comments  Read comments Complaint category Other

Lenskart — mistake in the lens for my kid - one side is cooling automatically and another side plain

 PrabaV on Jul 8, 2019
Hi,

We have booked the lense for my kid and lensekart is provided the specs with one side cooling glass and another plain glass and my kid is using this glass to the school for more than a month.

Initially we didn't notice. But over a period of time we have noticed and 2 times we have gone to lenskart store to replace this glass.

But the store representatives are asking me to handover the glass and waiting for 3 to 5 days to replace. But since my kid is using this glass in the school, we are not able to return since she will be facing the difficulty...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lenskart — employer not updating date of exit in my epf account

 Nr.khan114 on Jul 7, 2019
Hello i'm nisar khan, i worked with lenskart solutions pvt ltd from 23 july 2018 to 05 april 2019. Notice period policy of lenskart is 30 days but because of my family problem i have left my job but resigned officially. Now the employer is asking for money rs_3597 to update the doe in epf however according to labour laws and epf rules, it is illegal to withhold the pf money. If any employer is doing the same, then he is working against the law. We can drag him in the court as well as complain to vigilance commissioner of epf. I mailed lenskart almost seven times for the same issue but everytime...
Complaint comments  Read comments [1]Complaint category Employers

Lenskart — defective product order reference #1216331731

 Tejes Nilankar on Jul 7, 2019
I bought Carrera Matte Black rim Aviator frame from Lenskart few months before and just in couple of weeks I had issue with the screw it had on to fit side arm preciously it's right one. The screw has to get loose and I was not able to use spec because it was not fitting properly when I used to ware.
I went to the Lenskart showroom where ri bought this and they said they don't have a equipment to fight the screw and later some how they fixed it.
The problem repeated again in few days. I went to lenskart again and said I am not happy with this product as I have to come every now and...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — "product stocked out" after order confirmation and payment

 Jyotsna Boruah on Jul 5, 2019
The same issue has been put up before too. However, the resolutions are blurry hence here i am. Firstly, after using store credits, the customer care calls me up to make a fresh order since they couldn't work out their store credit system. Which i denied because it was the second time they were asking about the refund and cancellation issue. However the person agreed and confirmed my address details.
4 hours later, when i check the order trackings in the app, the product is 'stocked out'. Can you look into this matter? And clarify the phase which came after all the major procedures of payment...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — breakage of perfectly good specs after servicing

 Adarsh Verma 97 on Jul 5, 2019
Today i.e. on 5th July I visited the Lenskart Store at Elante Mall, Chandigarh for tightening of my glass frame as it became loose from the hinges. I asked the staff to make the adjustments and their I was put in contact with the Staff Member by the name of Arman. I was asked to fill a Costumer Service form by the staff and then my glasses were taken for repair. ( Form No. 50413)

I was told that the technician wasn't available after 15mins of waiting and submission of my specs. Then after another 10 mins I was told by the same person that he has opened up my glasses by his own and...
Complaint comments  Read comments [1]Complaint category Products & Services

Lenskart — defective product

 Pradeep Kundalkar on Jul 2, 2019
I have bought navy blue half rim rectangle large (Size-54) as per product id 124867 inclusive of lens package against your tax invoice no. 828 dated 06.04.2019 from your authorized shop m/s. Krk electricals and electronice, bhopal. But the frame of sun glasses has been broken even though it has been handling with proper care.
I therefore request you to register my complaint id defective product and arrange to replace by new frame.
Thanks.

Pradeep kundalkar
Mob: [protected]...
Complaint comments  Read comments [1]Complaint category Products & Services

Lenskart — after receiving, payment they have now marked the product as stocked out

 Shantanu Prakash 24 on Jul 1, 2019
This is regarding order no. [protected] after placing my order and after they successfully accepted my payment, gave me a printed reciept, they have updated the status of my delivery as stocked out. This is sign of extremely bad service, why did they accept my payment in the first place, why harass customers, and not value their time or money? What sort of behaviour is this, i am extremely disappointed, please help....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Lenskart — rush code never accepted for me

 Rahul Bhand on Jun 30, 2019
I tried to place an order first on 28 june 2019 within 10 pm to 1 am as required by terms and conditions for rush code. But the error appeared as code can't be applied to the cart. Code was provided to me by app notification of lenskart. Next day i contacted lenskart and they don't accept their mistake. For them they only are right and i was lying as per their thoughts. They asked me to try once again. I wait for one more time and tried within 10pm to 1 am. Still it shows same error again. I have catched screenshots for both these attempts. Nobody believe and accept mistake. No help or remedy provided...
Complaint comments  Read comments Complaint category Online Shopping

Lenskart — product out of stock after payment [Resolved]

 Bond Pechimayum on Jun 29, 2019
I bought a specs from lenskart but the product is stocked out right after 5 hrs after full payment. What is this i am not satisfied? Are they making fool o[censored]s? If this is the way you treat yoir customer people will stop buying from you. Plz look into this matter fast i am having problem without the specs
My email is [protected]@gmail.com
Contact no. [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Lenskart — john jacobs wayfarer and ray ban aviator [Resolved]

 Suryasuresh1 on Jun 27, 2019
I had ordered a Rayban aviator on 26/06/2019 and a John jacobs wayfarer on 27/06/2019. The first order had been confirmed by call. Now after ordering the wayfarer i see that both the items are given as stocked out. But still these two items are being shown in the app. The amount had been deducted and now it is shown like this. This is not at all acceptable. I immediately need the status of both my orders....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — I'm complaining about frame which is broken in 6 months [Resolved]

 Rushikesh netha on Jun 26, 2019
Product was so delicate, lenskart store had repaired it twice with the help of warranty in the lenskart store. But third time they have refused to repair it because they said that it was my negligence. One of the frame was broken in front of me in the store person's hand. That's really rude to say negligence for the delicate products which they have manufactured. How do you think we can have trust on your products, it's insane. Even though we have six products from your company. We have lost the trust....
Complaint comments  Read comments Complaint category Products & Services

Lenskart — eyeglass are not aligned properly and received broken [Resolved]

 Nikhil901 on Jun 26, 2019
I bought 1 golden eyeglasses from lenskart on 15 june 2019 from the bareilly lenskart store but when i received it they were not aligned properly and was broken and when i complained in the bareilly lenskart store they saying it is my fault and the store manager is misbehaving with me so i request lenskart to kindly replace the eyeglasses or repair the eyeglasses...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — complaint regarding unable to get the paid product

 shawna on Jun 25, 2019
I have purchased two products from lenskart on 11th june, 19. Among two i have received one product on time. Another one i would not receive as of now. I was reach out to the lenskart store, lenskart customer care & courier company wow express also, but not receive any right information about my product. Sometimes wow express assure i will get the product by two days, sometimes lenskart customer care said will get the product by 48 hours & yesterday i got to know from diamond plaza lenskart store that my product has misplaced. However, today is 14th day where i would forced to write a complain against...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — unwarranted delay in dispatching the product

 aniyanpv on Jun 23, 2019
I have ordered my specs from the lenskart showroom in satyaniketan on 15th june, 2019. The due date for dispatch was today, june 23rd and a message in my mobile says it would be delayed further with the next due date being 1st of july. This happened after the showroom staff promised me of dispatching the specs ahead of the first schedule. I had a series of academic engagements this week and who would bear the inconvenience caused. Any delay should have been informed before taking the order. I see it as sheer lack of professionalism....
Complaint comments  Read comments Complaint category Other

Lenskart — frame broken within 2 months

 ashvini.kumar024 on Jun 23, 2019
Hello sir/ma'am,

I bought specs from lenskart couple of months back. At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. The eyeglass was very hard to open and close and gave a cracking sound every now and then. I hoped that with use it will get better but it didn't and 2 days back the right hand of the eyeglasses came out while trying to fold the eyeglasses.

This is my third purchase from lenskart and i have been satisfied in all my previous buys but this time the material delivered looks cheap and...
Complaint comments  Read comments [1]Complaint category Online Shopping

Recently Discussed

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