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Lenskart Complaints & Reviews

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Last updated Feb 25, 2024
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Lenskart reviews & complaints(1637)

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S
SIdharth Kumar Poddar
Feb 25, 2024
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Complain about delay order delivery

I have ordered two glasses from lenskart and it is showing it will deliver these products on 24th Feb 2024 but today date is 25th feb 2024... The order is not delivered yet and we have already paid for the order...And No customer care support is available...I am really disappointed from lenskart andi am soon gonna report this on twitter and i will tag lenskart.

Please let me know when will my order reach...!...
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Vsd1623
from Nadbai, Rajasthan
Feb 24, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

I am filing this formal complaint against Lenskart with the utmost urgency and concern, seeking redress for a series of grossly negligent and unacceptable actions that have severely affected my experience as a customer. On 10th February 2024, I visited the Lenskart store located at Shop No 20, Gandhi Nagar Mode, Main Tonk Road, Mall, near Milestone Complex, Lalkothi, Jaipur, Rajasthan 302105, where I underwent an eye test resulting in a digital...
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R
Rohan9945
Feb 22, 2024
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Money deducted twice but not refunded

Hi,
I had placed an order for glasses (Order ID: [protected]) on the Lenskart App. Initially the payment failed on the app despite money being deducted from my credit card. The second time, the payment went through and money was again deducted from my card. Need you to look into this and resolve at the earliest....
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Anuja Landge
Feb 11, 2024
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Lenskart Buy 1 get 1 free Fraud

Address:Kalyan West Lenskart Shop

I had placed an order for VC E13447-C6 eye glasses on 11th Feb 2024 and was supposed to get another frame (VC E13111-C5) free. Accordingly I was charged 4150 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames.
So basically they are hiding the price of one frame under the other frame. According to invoice I have paid...
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K
kevaldave
from Mumbai, Maharashtra
Feb 7, 2024
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Order Not Delivered, after payment on online website for spectacles

Hi,

My Order Number is [protected] I order 4 spectacles out of which 2 was very mandatory since my glasses are broken and I had some some important ceremony to attend. 6th Feb 2024 was given as delivery date, however they are promising delivery within 3 days for metro cities like Mumbai, but never mind even after 6th Feb they did not deliver the product as promised date it is very difficult to react their customer service as...
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RudrajitChakrabarty
from Kolkata, West Bengal
Jan 29, 2024
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Excess amount charged - refund not received

Address:Lenskart Solutions Private Limited Connaught Place K 26, Ground Floor New Delhi, DL 110001 India Level 1: [email protected], [email protected] Leve

On 14th January, I placed a return request for an order and received a refund for this return of INR 1512 as store credits on 24th January, to be redeemed against a new exchange order that was to be placed by me.

On 24th January, after I placed this new exchange order (#[protected]), I was charged an excess amount of INR 338, which was not supposed to be charged.

On 24th and 25th January, I contacted the customer...
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DhrumiHarsh
from Ahmedabad, Gujarat
Jan 24, 2024
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Product complaint with fitting issue

Address:Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India

I bought two hustler glasses with lenskart store located on ( Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India)

First when i wore that, i find an issue with fitting and the glasses were so big that can not fitted on my eyes properly as I move head or look down the glasses automatically coming out. I explained this to the store associate and they asked me that...
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G
Guptaashish.info
Jan 16, 2024
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Lenskart item not delivered, but showing as delivered

Address:Lenskart gurgaon

My order No. [protected]. This order had two glasses, two boxes of Contact lenses and a bottle of lens solution.
They marked it as delivered on 12th Jan while only glasses were delivered and contact lenses were still not delivered. Tried reaching customer care multiple times, they raised a complaint request and then closed it saying Item is delivered.

Asking them to provide me any proof of delivery but no response,...
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Sonali C-122
from Chennai, Tamil Nadu
Jan 10, 2024
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Customer care executive assurance about the exchange of product but now no response

On 21/12/2023 -wednesday-12.40pm i recived a call from the executive of customer care as I have made a complaint of my order being returned to warehouse without my information and wasn’t having specs for days .He assured me that since my order was returned to warehouse without my information and the product which I wanted was also out of stock, he said me to purchase any of product as of now, as a compensation I can the exchange the product...
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Deepanshu11
Jan 8, 2024
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My product is not coming.

Actually I placed an order on 3rd January, 2024. Its delivery date was 6th January, 2024 but it is not delivered yet. I am waiting for it very much. My order id is [protected]....
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Jakirhussain araganji
Jan 6, 2024
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Product order

I placed a order of 2200 for two spectacals one got delivered.yesterday and they charged 1600 for that and other will. Be delivering today and they suppose to be charging 1100...
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No after services

Address:Kota

I had bought Lenscart spectacles against order number [protected] dated 30th May 2023 at total cost of Rs. 9184, which is quoted inclusive of offered Two year Gold Membership.
Last week, frame of the spects got broken at screw connected point. I went to store in Kunadi, Kota from where I had bought it, requesting for repair or frame.
The staff at the store raised the hands, saying it cannot be done by them, I should have gone...
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Address:Lenskart Stall at Rangoli Mall, 212, Girish Ghosh Road Belur, Howrah, West Bengal 711202, India
Website:www.lenskart.com

With great with on Lenskart, I entered the stall. Rate of reamless frame : Rs.4, 200/-. Rate of power lens : Rs.10, 000/-.

Date of Incident : 15th December 2022.

1) Lenskart, first and foremost, snatched away 100% full payment of Rs.14, 200/- (Rupees fourteen thousand two hundred). When I asked for the proof of slip with seal/stamp, they gave.

2) As I was new to power lenses, only later on, I began...
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Santhosh D2006
from Bengaluru, Karnataka
Dec 8, 2023
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HTO - Dhanaraj cheated 1,000 for spec

Address:67, 1sr cross, Chikkannagarden, Shankarapuram, Basavangudi 560004

Hello lenskart, my name is santhosh D, I paid 1, 000 rupees for Dhanaraj who is working in HTO lenskart home try on. He took 1000 for spec and didn't return and even raised the mail to lenskart and informed ragavendra ZSM of lenskart in Bangalore till now they is any update and they didn't resolve my issue. Even that cheater is not responding to my call. This issue has to been taken seriously who is cheating the peoples....
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Ajay Kumar1999
Dec 2, 2023
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Rude behaviour of store staff

I went to lenskart store in meerut they were very rude and bad .
They where judging people's by their personality, bad management, bad customer service....
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Recently i have ordered two sunglasses from lenskart using gold membership and the delivery is assigned to purple drone logistics. The delivery date mentioned is yesterday which is 29th of November. One of the product is delivered but still now the another product is not yet delivered to me. In the tracking history it is showing as "soft data uploaded" for more than 30 hours.So kindly give me a reply about what is happening with my package....
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bimallalin
from Mumbai, Maharashtra
Nov 25, 2023
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Poor quality lenses and poor customer service

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them...
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S
sumit.man
from Delhi, Delhi
Nov 25, 2023
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Corrosion of spectacles body

Address:New Delhi, Delhi
Website:www.lenskart.com

The John Jacob eyewear bought from Lenskart have acquired corrosion all over the spectacles within one year warranty period.
The order ID or my product is [protected]
I want them to be exchanged as this is covered within the 1 year warranty terms....
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+1 videos
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Bhushan03
from Thane, Maharashtra
Nov 24, 2023
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Lenskart staff was rude: Viviana Mall, Thane

When I was in store 3 people had fights with the store representatives. When we were at the counter, the staff was rude with us too. He said ‘lena hai toh loh humko farak nai padta’. I said I will file a complaint, he said do it and said photo bhi loh mera. We were going to buy total of 20000 worth 4-5 glasses. We came out of the store and didn’t get any. This is as at Viviana Mall store in Thane west.

His details are:...
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bimallalin
from Mumbai, Maharashtra
Nov 21, 2023
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Poor Vincent Chase progressive lenses,poorest Customer Support

Address:Kanakia,Mira road East

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them...
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