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Lenskart Complaints & Reviews

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Updated: Feb 1, 2025
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Lenskart reviews & complaints(1654)

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J
JAGDISH KANKAMEDALA
Feb 1, 2025
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Refund not recieved

I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

this is the below message i got from lenskart

ARN number for the refund associated with Product ID 211295 is [protected]....
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K
Kumar Ravi 1714
from Madhubani, Bihar
Jan 7, 2025
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Order delay

Address: Madhubani

Ordered one product but didn't received yet from lenskart but it is showing delivered.Order Id [protected]
They are saying it will take 24hrs to solve but almost 72 hours have passed....
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H
Harpreet Kaur Gill
from Faridabad, Haryana
Nov 5, 2024
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Disrespectful behaviour

I visited the store at Sector 15, Faridabad, Haryana with my family.
We entered the store at 9:30 PM, and the second we entered, your staff member named RAM SAHU said “ma’am close ho gya”.
None of your staff member addressed us. And the same guy after while said “ma’am maine yeh sab arrange kr diyaa, ise disturb mt kro…hume bhi ghar janaa hota..humari bhi family aap kyaa chahte ho hum ghar naa jaaye.”
On...
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To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...
+1 photos
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M
Mouni Prakash
Jul 12, 2024
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Order showing delivered but still not received

Address: Amrita Vishwa Vidyapeetham

I have ordered a specs at a local store at home town so i kept the order address as my clg so it was shown it will be delivered by 12th so i got a msg like it had been delivered with no number or no call from the delivery person so how can i receive the order and i need to give them the otp to make it delivered without sharing those things how can they keep it delivered i have asked everywhere in my clg but no order was received i cant even...
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Address: Lenskart retail store, poranki, vijayawada 521137
Website: lenskart.com

I visited to local store, eyesight tested, placed order for spare. unfortunately, eyeglasses delivered not as per bifocal eyesight 10y history.
As I'm comfortable with my old glasses I continued wearing them and kept new one as spare. After a month are so I felt uncomfortable while wearing new glasses and visited stores 45-60days after delivery day.
Store manager replied as it to wear 10days continuously to adjust the eye...
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P
pawas s
Jun 26, 2024
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Delay in delivery of the product

I personally went to the showroom of lenskart in my hometown and ordered eyeglasses on 19th june, status of delivery was expected to be 25th june but still not received, lenskart has taken advance payment as well with no return policy, company like lenskart whose owner talks about this and that cannot manage to deliver a product on time, i order many things from amazon and they never dissatisfied me, this is the reason why indian companies...
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I am writing this review with immense disappointment regarding my recent experience with Lenskart. Despite exchanging my eyeglasses and being promised a discount, my order has yet to be delivered, well beyond the promised delivery date.

I placed an order with Lenskart on May 22, 2024, with the expectation that it would be delivered promptly. However, it has now been over a week, and I have not received my order. This level...
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V
vipin999
from Zira, Punjab
May 21, 2024
May 27, 2024
This thread was updated on May 27, 2024
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Fake commitment & misbehavior

Address: jaipur

Dear Sir i was purchase 2 glasses from Lenskart on 23rd may 2023( order No:-[protected]) after 2-3 month some scratches come on glass so no visibility, i was log complain but they reject & say this is not cover under warranty then due to glasses frame on my nose 2 marks as permanent marks as well behind ears skin allergy start i m using glasses with difficulty and using less due to all but so many visit at lens-kart Shyam Nagar branch Jaipur...
+6 photos
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A
ajay2353
from Kolkata, West Bengal
Apr 28, 2024
May 7, 2024
This thread was updated on May 7, 2024
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Order ID: 1276615678 dt 28.09

Address: HO - Vipul Tech Square, Golf Course Rd, Sector 42, Gurugram, Haryana 122002 / Invoice address - SP 9, 10, 11 Industrial area, Alwar Rajasthan- 301019

Dear Concern,

This is in reference of Purchase of Lens via order id [protected] dt 28.09 of John Jacob lens from Lenskart, worth Rs. 3150/- and after 6 month o[censored]sage only the product its flare up from joint (brazing joint of frame with screw). As per discussion with their toll free and Store (Sec V - Kolkata) The frame having it was concluded that the frame having manufacturing quality issue and same can not be repaired. br...
+10 photos
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S
SharathL
from Hyderabad, Telangana
Apr 20, 2024
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Resolved

I bought online, specs cleaner from lenskart online store, but due to delivery time issue it had to be cancelled. The item was cancelled on 17th April and till date lenskart has not provided refund for the same. I have tried enquiring about the refund multiple times since it's getting delayed, they stated refund initiated on 17th April, but it has not credited to my wallet till date. Either they assume they are clever or customer is a fool. I request consumer forum to do the needful.
Order id: [protected]
Apr 20, 2024
Complaint marked as Resolved 
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    A
    abhinavkmrsnh
    Apr 18, 2024
    Apr 18, 2024
    This thread was updated on Apr 18, 2024
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    Fraud to customer - refusing to exchange mismatched product

    I am writing to file a formal complaint regarding Order ID [protected]. I received an incorrect power glass with my order and have been met with refusal to exchange or return the product by both your customer support team and the physical store.

    Despite providing evidence of the error and my prescription, I have been informed that the delivery partner allegedly changed the product, and Lenskart cannot facilitate the exchange...
    +1 photos
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    I have ordered two eyeglasses on 13 April 2024 and delivery date is 16 April 2024 but not delivered and even it is not dispatched yet...
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    P
    Prakash Ranjan Das
    from Delhi, Delhi
    Apr 11, 2024
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    Inappropriate product

    Address: W-103 FF AMRAPALI SAPPHIRE SECTOR 45 NOIDA U.P.

    I purchased two eyeglasses, one for myself and another for my child vide order nos. [protected] dated 26.11.2023. Both the items delivered on 29.11.2023. The eye glass did not suit the face of my child means it falls when he lean down as its frame is big size and not as per child's face requirement. I also visited nearest store of Lens Cart. They repaired twice but the problem still persisting. They also told that the frame is not for the...
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    Complaint against
    LENSKART
    Optician
    Mumbai

    Their email ID for customer care
    [protected]@lenskart.com

    Legal ultimatum to take up the matter with the consumer court for all your harrasment.

    Order ID [protected]

    1. You reply is not acceptable at all as it is totally biased and intended just to protect the culprit, Mr Sachin, who had visited our home on 8th April...
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    Complaint against
    LENSKART
    Optician
    Mumbai

    Our grievance stands as follows.

    Look at your following message.

    Hey there! Your [protected]@Home appointment #[protected] is happening today, at 02:30 PM. Get ready for a fantastic session. If you have any last-minute questions, feel free to call us at +91-[protected] between 9 AM - 9 PM.

    Do ask our refractionist about...
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    T
    totalcommercian
    from Kanpur, Uttar Pradesh
    Mar 13, 2024
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    Bad behaviour of employees

    Address: Lenskart store Rawatpur Kakadev Kanpur Pincode: 208025

    The way of talking of lenskart's employees at store is to bad towards me.
    They nothing know about the process what they work at store, the complaint is regarding I purchased a product on lenskart online and their is fitting issue in product so I returned it and their is option regarding return is at offline store or online, I choosen offline because that is near to me also one reason it is taking time. So when I visit the store the...
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    S
    SIdharth Kumar Poddar
    Feb 25, 2024
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    Complain about delay order delivery

    I have ordered two glasses from lenskart and it is showing it will deliver these products on 24th Feb 2024 but today date is 25th feb 2024... The order is not delivered yet and we have already paid for the order...And No customer care support is available...I am really disappointed from lenskart andi am soon gonna report this on twitter and i will tag lenskart.

    Please let me know when will my order reach...!...
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    V
    Vsd1623
    from Nadbai, Rajasthan
    Feb 24, 2024
    Feb 26, 2024
    This thread was updated on Feb 26, 2024
    Resolved
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    Resolved

    Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

    I am filing this formal complaint against Lenskart with the utmost urgency and concern, seeking redress for a series of grossly negligent and unacceptable actions that have severely affected my experience as a customer. On 10th February 2024, I visited the Lenskart store located at Shop No 20, Gandhi Nagar Mode, Main Tonk Road, Mall, near Milestone Complex, Lalkothi, Jaipur, Rajasthan 302105, where I underwent an eye test resulting in a digital...
    +5 photos
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    R
    Rohan9945
    Feb 22, 2024
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    Money deducted twice but not refunded

    Hi,
    I had placed an order for glasses (Order ID: [protected]) on the Lenskart App. Initially the payment failed on the app despite money being deducted from my credit card. The second time, the payment went through and money was again deducted from my card. Need you to look into this and resolve at the earliest....
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