Lenskart Customer Care
Lenskart.com
Customer satisfaction rating: 90%
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796
COMPLAINTS

Lenskart Customer Care

Lenskart.com

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Address
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar
New Delhi
New Delhi District
Delhi
India - 110091

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
104
down
65

Phone:
Phone:
up
54
down
39

Customer satisfaction rating
90%
Complaints
796
Pending
26
Resolved
707
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Lenskart related photos (217)

Lenskart Complaints & Reviews

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Lenskart — refund not received for long time

 Srivarsha321 on Mar 29, 2020
I have returned my spets at lenskart store at boduppal, hyderabad on 14th of march, 2020. I returned 2 spets. The lenskart...
Complaint comments  Read comments Complaint category Hospitals

Lenskart — sending sms unnecessarily and frequently

 suchit bhatt on Mar 26, 2020
Hello Sir,
Pls. block this company sending me sms frequently. I don't use glasses or lenses or never subscribed for...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — exchange order cannot be placed [Resolved]

 rimpa das on Mar 25, 2020
Order id [protected] is picked up 2 days ago still my exchange order is not placed. They told me 2 days ago they are fixing...
Complaint comments  Read comments Complaint category Online Shopping

Lenskart — coating issue on sunglass

 Lalji Srivastava on Mar 17, 2020
Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — eyeglasses exchange - reg

 johnpolex on Mar 16, 2020
My name is john polex, i brought an eyeglass from your company six months before. Unfortunately on of is legs hinges screw...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — unprofessional behaviour of sales executive

 Sunil Dutt Dua on Mar 11, 2020
I visited to u r kind outlet in dlf shopping mall at dlf phase 1 gurgoan on 11 march 2020. My wife who wanted have new reading...
Complaint comments  Read comments Complaint category Business & Finances

Lenskart — they made me use their product for 1 month and not refunding my money

 Kiran_20 on Mar 7, 2020
I got my product and then started using it. I was not comfortable so i exchanged it and again i was not comfortable, so they...
Complaint comments  Read comments [1]Complaint category Department Stores

Lenskart — cancelled my gold membership

 vspanchal67 on Mar 7, 2020
As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — payment successfully made, but they deny that.

 rathishsr on Mar 5, 2020
Hi,

My name is rathish. I made an order via lenskart for about rs.1676. I made the online payment through...
Complaint comments  Read comments Complaint category Cosmetics

Lenskart — lenskart refund not received

 Tarun Chowdary Chalasani on Mar 1, 2020
I requested for a return of a pair of spectacles and returned in the lenskart store vijayawada on january 25th and i was promised...
Complaint comments  Read comments Complaint category Online Shopping

Lenskart — cancelled order without valid reason

 vspanchal67 on Feb 27, 2020
Got mail that I am become gold member and have privileged to buy one get one free.
I ordered and paid money as their...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — lenskart asking me to visit it's outlet instead of sending executives as promised [Resolved]

 Keshav Shyam on Feb 24, 2020
Hi,

Today again lenscart guy had called me to ask if i can visit a lenscart outlet. Instead of sending their...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — after 4 days of giving appointment now lenskart days pin code area not serviceable [Resolved]

 Keshav Shyam on Feb 23, 2020
Hi,

Upcoming appointment : your [protected]@home appointment #[protected] is scheduled for today at 11:00 am - 01:00...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — exchange order status

 Neha Bhattacharjee on Feb 22, 2020
Firstly, ordered one sunglasses it was of medium size than exchange order placed by lenskart team itself, received the order...
Complaint comments  Read comments Complaint category Other

Lenskart — I pay money but he says pending payment [Resolved]

 Eknath Bhoinwad on Feb 20, 2020
I got a call from lenskart on the 16th and i ordered the contact lens on the phone then i did not like cash on delivery for...
Complaint comments  Read comments Complaint category Online Shopping

Lenskart — inappropriate size of frame [Resolved]

 DebanjanMallick on Feb 19, 2020
I was offered a frame which was not physically available with the salesman who came to my house. I ordered a bigger frame...
Complaint comments  Read comments Complaint category Other

Lenskart — executives of refractionist not coming home [Resolved]

 Keshav Shyam on Feb 19, 2020
Even after getting appointment to my pin code 560049 address, refractionists not coming to home for checking eyes saying this...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — lenskart showroom m.s mahadev and company shop no 891, partap road near bombay house moga punjab 142001 [Resolved]

 goyalparul87 on Feb 14, 2020
It is sorry to say that till date the issue has not been solved to the customer satisfaction. The details of incidences after...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lenskart — refund not received back to the original source [Resolved]

 prabh jot kaur on Feb 8, 2020
Sir,
I had ordered an item (Id:[protected]) but due to size issues, i returned it but refund hasn't been processed...
Complaint comments  Read comments Complaint category Products & Services

Lenskart — refund request pending since 3 months [Resolved]

 AditiGusai on Jan 28, 2020
I had made an order for the amount of rs.4591 and cancelled after the amount was deducted. I have been requesting refund since...
Complaint comments  Read comments Complaint category Online Shopping

Recently Discussed

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refund not received for long time
6 days ago
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sending sms unnecessarily and frequently
10 days ago
Lenskart
exchange order cannot be placed
11 days ago
Lenskart
cancelled order without valid reason
11 days ago
Lenskart
they made me use their product for 1 month and not refunding my money

Featured Complaints