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Lenskart Complaints & Reviews

www.lenskart.com

3.9

Updated: Sep 14, 2025

Complaints 1678

Resolved

1227

Unresolved

451

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Lenskart reviews & complaints(1678)

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Order no - [protected] dated 01 Feb 2025 by the name of ADITIYA, I had purchased two power spectacles for my son. Out of that one of the power glasses (Blue Full Rim Round John Jacobs product id 213688) frame got cracked and broken. And when I asked for repair or replacement for the same. The Showroom representative says that these are not under the warranty, and It cannot be replaced or even for repair also.
[But during the purchase...

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Address: EA-1/11 3rd floor Main Market Inderpuri New Delhi 110012

I have not received the case (box) to keep the spectacles. I had received that with my previous order but not received it this time. I have returned the previous case with glasses on the store however today when I have received my order I have not received the case. Please provide me the case as well....

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I ordered specs from Lenskart Mahabubnagar showroom. The staff clearly promised delivery by Aug 5/6, but it’s Aug 3 and the app still shows delivery by Aug 7, and the order isn’t even dispatched.
It's very important for me at the moment, only because of the claim I proceeded to order !
Lenskart must be held accountable for false delivery promises. Please resolve this immediately.
order id:Order ID: [protected]...

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My Order ID: [protected]
I placed my order in person, in a store on the 31st of July. I got a text with the OTP for receiving the delivery on the 1st of August. However, I was not contacted for the delivery, I simply got a message on the 2nd of August saying that my order has been delivered.

I would ideally like my order delivered or refunded. Thank you

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I ordered 2 glasses but one of them is having a damage on frame
I replacement for that frame...

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Address: Charthawal

I am a student and prepare for placements and in the middle of my journey doctor recommend me to use eyeglasses beacuse I am a student of MCA and there is a lot of work in front of computer so that I ordered a eyeglassesfrom lenskart at 10 july.
I am facing issue in my order delivery firstly I was order my eyeglasses and there show in the tracking section that your order will be delivered till 15 july and on that day it convert into...

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This is with regards to my order ID [protected] which I had ordered from the Lenskart Store. To my dissatisfaction I had returned both the products (reading glasses) on the 4th July 2025. The team said my refund would be processed and credited immediately. But it's 10 days today and I have not received my refund yet. It's a huge amount of approx Rs. 7500/- and I have been waiting for my refund since then. I am highly disappointed...

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Address: Omaxe Mall Cannaught Place Greater Noida

I am writing to express my dissatisfaction with the service I recently received at your store located in Omaxe Connaught Place, Greater Noida.

I had purchased two pairs of glasses from Lenskart this past winter. One of them, which I use regularly, had a loose temple (stick). On 26th June, I visited the above-mentioned store at around 9:28 PM to get it fixed. However, I was met with extremely rude and unprofessional behavior...

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Address: Company type Private Headquarters Gurugram, Haryana , India Number of locations 2,000+ retail stores (2022) Area served India Southeast Asia East Asia

Complaint Details (Body of post):
I placed two orders on 14th May 2025 from Lenskart:
1. Order ID: [protected] at 5:33 PM
2. Order ID: [protected] at 7:17 PM
Both were cancelled at the Lenskart store, and I was assured the refund would be credited within 12 hours.
I only received one refund, but the second refund (Order #[protected]) is still pending, despite 5+ days of continuous follow-up.
Your customer...

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Address: Urs Road Mysore

Hi team,
On dated 2nd may 2025 I lost my power glass in ksrtc bus when I am travelling back from bangalore to mysore,
Hence I reported to lenskart where they said insurance is available for my purchase but they will be not able to claim for lost.
I have purchased it paying 6000/- in nov 2024 please help me on this....

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Address: Ambattur

I usually don't write reviews, but today’s experience at Lenskart really pushed me to speak up. I visited the store for a simple, minor adjustment to my glass frame — something that should have taken barely a few minutes. Instead, I was made to wait endlessly while the staff chose to attend to new walk-in customers, completely ignoring my presence.

Let that sink in: a loyal customer who had already paid for...

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Address: pune

I orded my specs lenses from offline store ambegoan shop no 56 cafeteria 3 aston plaza of lenskart on 23rd march 2025, they promised my to they will delivered on 25th march 2025 but they cant do that.. today 29th march my specs and my lenses are not delivered and my lenses number is very much greater that why i faced lots of problem in my work...

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I had ordered a spec and got message that ' order is out for delivery' from DTDC (with a OTP) and after sometimes got another message that LENSKART order V98543281 is delivered though no one contacted me from yesterday (22nd March, 2025) . Even in Lenskart order status is showing 'delivered'. There is no way to complain about delivery agency in the order status. Till now 23rd March, 4.58pm, it has not been delivered or no one from either...

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I am writing to formally express my disappointment with the service I received at your Lenskart, Maninagar branch (Shop No. 1, Shreekar Avenue, Bairavnath Road, Maninagar, Ahmedabad, 380008).

On March 15, 2025, I visited the store for an eye checkup and placed an order for Aqualens contact lenses worth ₹598. I was assured that my order would be ready for pickup on March 17. However, on March 18, I received a call informing...

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Hi
I purchased 2 spectacles (Vincent Chase Glasses and Polarized sunglasses Ref #[protected]) from Lenskart Chinthamani store in Chennai in July 2024 which are of inferior vision quality due to manufacturing defects.
I had got progressive lenses made for both by paying almost 20, 000 rupees. I had taken a doctor’s prescription while purchasing and was assured that all the quality control will be done and will receive high...

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Address: channi himmat police line block h qno. 7/a

Dear Lenskart Team,
I recently purchased the Batman Special Edition glasses (Order ID: [protected], Order Date: 23rd Feb). However, I did not receive the Batman-themed case and microfiber that were supposed to be included. Instead, I was handed the glasses without proper packaging, along with a generic case that barely fits the glasses and a microfiber that worsens visibility instead of improving it.
I kindly request you to...

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My order with id [protected]
from lenskart is still not delivered till now even tho the date and day was thursday 20th feb, 2025. and the tracking id there was not even a correct updates its not getting updated and stuck in transit only for last 4 days im gettinh annoyed and furstrated . im in urgert need for my order as it carries my specs with new lens please help me to reach toward my order and also make the delivery fast . at the...

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Address: Rmakay marvel one gajularam nagar 5000055

We bought paying Rs 7500 from lens kart Eye glasses from Hyderabad order no #[protected] where in there was scratch on glasses and due to medical emergency of my family had no time to complain after though tried calling call center many time no feedback or call back. now took half day leave from off to visit kukat pally Lenskart they denied replacement as 30 days over.
what poor services they gave me damaged piece and coz of medical...

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Address: Rajarajeshwari Nagar, Bangalore

Website: www.lenskart.com

My name is Prashanth MJ, resident of Rajarajeshwari Nagar, Bangalore and Gold Plus member of Lenskart. In fact, both my children are also Gold members and we have been giving business to Lenskart for more than a decade.

Recently in the beginning of the month on Jan 12th, I visited Rajarajeshwari Nagar Lenskart store, selected the progressive lens and requested them to prepare progressive lens specs for me as my power has little...

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I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

this is the below message i got from lenskart

ARN number for the refund associated with Product ID 211295 is [protected]....

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