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Lenskart Complaints & Reviews

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Updated: Sep 14, 2025
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Lenskart reviews & complaints(1678)

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S
Sakthivel Gurumoorthy
from Sivagiri, Tamil Nadu
Sep 14, 2025
Sep 14, 2025
This thread was updated on Sep 14, 2025
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after-sales service is not provided as promised by the company.

Order no - [protected] dated 01 Feb 2025 by the name of ADITIYA, I had purchased two power spectacles for my son. Out of that one of the power glasses (Blue Full Rim Round John Jacobs product id 213688) frame got cracked and broken. And when I asked for repair or replacement for the same. The Showroom representative says that these are not under the warranty, and It cannot be replaced or even for repair also.
[But during the purchase...
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Samradhi
from New Delhi, Delhi
Sep 7, 2025
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Not received case to keep spectacles

Address: EA-1/11 3rd floor Main Market Inderpuri New Delhi 110012

I have not received the case (box) to keep the spectacles. I had received that with my previous order but not received it this time. I have returned the previous case with glasses on the store however today when I have received my order I have not received the case. Please provide me the case as well....
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saikiran_xyz
Aug 3, 2025
Aug 3, 2025
This thread was updated on Aug 3, 2025
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False claim at the store for faster delhivery

I ordered specs from Lenskart Mahabubnagar showroom. The staff clearly promised delivery by Aug 5/6, but it’s Aug 3 and the app still shows delivery by Aug 7, and the order isn’t even dispatched.
It's very important for me at the moment, only because of the claim I proceeded to order !
Lenskart must be held accountable for false delivery promises. Please resolve this immediately.
order id:Order ID: [protected]...
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samvat_09
Aug 2, 2025
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My Order ID: [protected]
I placed my order in person, in a store on the 31st of July. I got a text with the OTP for receiving the delivery on the 1st of August. However, I was not contacted for the delivery, I simply got a message on the 2nd of August saying that my order has been delivered.

I would ideally like my order delivered or refunded. Thank you
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    Y
    Yash Palwe
    from Navi Mumbai, Maharashtra
    Jul 24, 2025
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    Damaged Product Received

    I ordered 2 glasses but one of them is having a damage on frame
    I replacement for that frame...
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    K
    kansal_12
    from Muzaffarnagar, Uttar Pradesh
    Jul 17, 2025
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    Eyeglass

    Address: Charthawal

    I am a student and prepare for placements and in the middle of my journey doctor recommend me to use eyeglasses beacuse I am a student of MCA and there is a lot of work in front of computer so that I ordered a eyeglassesfrom lenskart at 10 july.
    I am facing issue in my order delivery firstly I was order my eyeglasses and there show in the tracking section that your order will be delivered till 15 july and on that day it convert into...
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    Tallulah
    from Ponda, Goa
    Jul 14, 2025
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    Refund not received for my return order

    This is with regards to my order ID [protected] which I had ordered from the Lenskart Store. To my dissatisfaction I had returned both the products (reading glasses) on the 4th July 2025. The team said my refund would be processed and credited immediately. But it's 10 days today and I have not received my refund yet. It's a huge amount of approx Rs. 7500/- and I have been waiting for my refund since then. I am highly disappointed...
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    Address: Omaxe Mall Cannaught Place Greater Noida

    I am writing to express my dissatisfaction with the service I recently received at your store located in Omaxe Connaught Place, Greater Noida.

    I had purchased two pairs of glasses from Lenskart this past winter. One of them, which I use regularly, had a loose temple (stick). On 26th June, I visited the above-mentioned store at around 9:28 PM to get it fixed. However, I was met with extremely rude and unprofessional behavior...
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    Uday4609
    from Visnagar, Gujarat
    May 21, 2025
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    Lenskart is delaying my refund since 14th may no response despite multiple follow-ups!

    Address: Company type Private Headquarters Gurugram, Haryana , India Number of locations 2,000+ retail stores (2022) Area served India Southeast Asia East Asia

    Complaint Details (Body of post):
    I placed two orders on 14th May 2025 from Lenskart:
    1. Order ID: [protected] at 5:33 PM
    2. Order ID: [protected] at 7:17 PM
    Both were cancelled at the Lenskart store, and I was assured the refund would be credited within 12 hours.
    I only received one refund, but the second refund (Order #[protected]) is still pending, despite 5+ days of continuous follow-up.
    Your customer...
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    D
    Deepa.p2417
    from Mysore, Karnataka
    May 20, 2025
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    Lost glass and frame

    Address: Urs Road Mysore

    Hi team,
    On dated 2nd may 2025 I lost my power glass in ksrtc bus when I am travelling back from bangalore to mysore,
    Hence I reported to lenskart where they said insurance is available for my purchase but they will be not able to claim for lost.
    I have purchased it paying 6000/- in nov 2024 please help me on this....
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    Ananthi0106
    from Avadi, Tamil Nadu
    May 20, 2025
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    Extremely disappointed with lenskarts customer service

    Address: Ambattur

    I usually don't write reviews, but today’s experience at Lenskart really pushed me to speak up. I visited the store for a simple, minor adjustment to my glass frame — something that should have taken barely a few minutes. Instead, I was made to wait endlessly while the staff chose to attend to new walk-in customers, completely ignoring my presence.

    Let that sink in: a loyal customer who had already paid for...
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    tejasrpujari
    from PUNE, Maharashtra
    Mar 29, 2025
    Mar 29, 2025
    This thread was updated on Mar 29, 2025
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    Metal specs lenses

    Address: pune

    I orded my specs lenses from offline store ambegoan shop no 56 cafeteria 3 aston plaza of lenskart on 23rd march 2025, they promised my to they will delivered on 25th march 2025 but they cant do that.. today 29th march my specs and my lenses are not delivered and my lenses number is very much greater that why i faced lots of problem in my work...
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    S
    sukantamohapatr
    from Kolkata, West Bengal
    Mar 23, 2025
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    Order status shown delivered, but yet to get it

    I had ordered a spec and got message that ' order is out for delivery' from DTDC (with a OTP) and after sometimes got another message that LENSKART order V98543281 is delivered though no one contacted me from yesterday (22nd March, 2025) . Even in Lenskart order status is showing 'delivered'. There is no way to complain about delivery agency in the order status. Till now 23rd March, 4.58pm, it has not been delivered or no one from either...
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    R
    Rupal Trivedi
    from AHMEDABAD, Gujarat
    Mar 22, 2025
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    complaint regarding poor service at lenskart maninagar branch, ahmedabad

    I am writing to formally express my disappointment with the service I received at your Lenskart, Maninagar branch (Shop No. 1, Shreekar Avenue, Bairavnath Road, Maninagar, Ahmedabad, 380008).

    On March 15, 2025, I visited the store for an eye checkup and placed an order for Aqualens contact lenses worth ₹598. I was assured that my order would be ready for pickup on March 17. However, on March 18, I received a call informing...
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    M
    Msre
    from Chennai, Tamil Nadu
    Mar 13, 2025
    May 24, 2025
    This thread was updated on May 24, 2025
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    Vincent chase glasses and polarized sunglasses ref#1291942638

    Hi
    I purchased 2 spectacles (Vincent Chase Glasses and Polarized sunglasses Ref #[protected]) from Lenskart Chinthamani store in Chennai in July 2024 which are of inferior vision quality due to manufacturing defects.
    I had got progressive lenses made for both by paying almost 20, 000 rupees. I had taken a doctor’s prescription while purchasing and was assured that all the quality control will be done and will receive high...
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    taksh9110
    from Jammu, Jammu and Kashmir
    Mar 7, 2025
    May 24, 2025
    This thread was updated on May 24, 2025
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    missing batman special edition case & microfiber order id: 1304355195

    Address: channi himmat police line block h qno. 7/a

    Dear Lenskart Team,
    I recently purchased the Batman Special Edition glasses (Order ID: [protected], Order Date: 23rd Feb). However, I did not receive the Batman-themed case and microfiber that were supposed to be included. Instead, I was handed the glasses without proper packaging, along with a generic case that barely fits the glasses and a microfiber that worsens visibility instead of improving it.
    I kindly request you to...
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    Prakshi_Sandhir
    from Ludhiana, Punjab
    Feb 24, 2025
    May 24, 2025
    This thread was updated on May 24, 2025
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    Product still in Transit for last 4 days

    My order with id [protected]
    from lenskart is still not delivered till now even tho the date and day was thursday 20th feb, 2025. and the tracking id there was not even a correct updates its not getting updated and stuck in transit only for last 4 days im gettinh annoyed and furstrated . im in urgert need for my order as it carries my specs with new lens please help me to reach toward my order and also make the delivery fast . at the...
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    sanjaykandhari
    from Mumbai, Maharashtra
    Feb 20, 2025
    Feb 20, 2025
    This thread was updated on Feb 20, 2025
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    Scratch on glass is not being replaced by lenskart after paying Rs 7500

    Address: Rmakay marvel one gajularam nagar 5000055

    We bought paying Rs 7500 from lens kart Eye glasses from Hyderabad order no #[protected] where in there was scratch on glasses and due to medical emergency of my family had no time to complain after though tried calling call center many time no feedback or call back. now took half day leave from off to visit kukat pally Lenskart they denied replacement as 30 days over.
    what poor services they gave me damaged piece and coz of medical...
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    S
    Sugruha344D
    from Bengaluru, Karnataka
    Feb 3, 2025
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    Progressive specs

    Address: Rajarajeshwari Nagar, Bangalore
    Website: www.lenskart.com

    My name is Prashanth MJ, resident of Rajarajeshwari Nagar, Bangalore and Gold Plus member of Lenskart. In fact, both my children are also Gold members and we have been giving business to Lenskart for more than a decade.

    Recently in the beginning of the month on Jan 12th, I visited Rajarajeshwari Nagar Lenskart store, selected the progressive lens and requested them to prepare progressive lens specs for me as my power has little...
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    JAGDISH KANKAMEDALA
    Feb 1, 2025
    Apr 11, 2025
    This thread was updated on Apr 11, 2025
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    Refund not recieved

    I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

    this is the below message i got from lenskart

    ARN number for the refund associated with Product ID 211295 is [protected]....
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