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Lenskart Complaints & Reviews

www.lenskart.com

3.9

Updated: Mar 29, 2025

Complaints 1667

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1221

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Refund not recieved

Empty box received from lenskart

I ordered specticles and I am unable to return of order id:1291918634

Delay in delivery of the product

Most useful reviews

I wanna get my broken frame repaired or replaced...

didn't, refund my amount in bank... forcing me to use store credit

Insurance Claim

Not activating gold membership on my lenskasrt profile

Scratches in lens

product stocked out but on new order the same product is in stock

Featured stories

Excess amount charged - refund not received

Poor product Vincent Chase lenses

Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints(1667)

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Address: pune

I orded my specs lenses from offline store ambegoan shop no 56 cafeteria 3 aston plaza of lenskart on 23rd march 2025, they promised my to they will delivered on 25th march 2025 but they cant do that.. today 29th march my specs and my lenses are not delivered and my lenses number is very much greater that why i faced lots of problem in my work...

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I had ordered a spec and got message that ' order is out for delivery' from DTDC (with a OTP) and after sometimes got another message that LENSKART order V98543281 is delivered though no one contacted me from yesterday (22nd March, 2025) . Even in Lenskart order status is showing 'delivered'. There is no way to complain about delivery agency in the order status. Till now 23rd March, 4.58pm, it has not been delivered or no one from either...

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I am writing to formally express my disappointment with the service I received at your Lenskart, Maninagar branch (Shop No. 1, Shreekar Avenue, Bairavnath Road, Maninagar, Ahmedabad, 380008).

On March 15, 2025, I visited the store for an eye checkup and placed an order for Aqualens contact lenses worth ₹598. I was assured that my order would be ready for pickup on March 17. However, on March 18, I received a call informing...

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Hi
I purchased 2 spectacles (Vincent Chase Glasses and Polarized sunglasses Ref #[protected]) from Lenskart Chinthamani store in Chennai in July 2024 which are of inferior vision quality due to manufacturing defects.
I had got progressive lenses made for both by paying almost 20, 000 rupees. I had taken a doctor’s prescription while purchasing and was assured that all the quality control will be done and will receive high...

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Address: channi himmat police line block h qno. 7/a

Dear Lenskart Team,
I recently purchased the Batman Special Edition glasses (Order ID: [protected], Order Date: 23rd Feb). However, I did not receive the Batman-themed case and microfiber that were supposed to be included. Instead, I was handed the glasses without proper packaging, along with a generic case that barely fits the glasses and a microfiber that worsens visibility instead of improving it.
I kindly request you to...

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My order with id [protected]
from lenskart is still not delivered till now even tho the date and day was thursday 20th feb, 2025. and the tracking id there was not even a correct updates its not getting updated and stuck in transit only for last 4 days im gettinh annoyed and furstrated . im in urgert need for my order as it carries my specs with new lens please help me to reach toward my order and also make the delivery fast . at the...

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Address: Rmakay marvel one gajularam nagar 5000055

We bought paying Rs 7500 from lens kart Eye glasses from Hyderabad order no #[protected] where in there was scratch on glasses and due to medical emergency of my family had no time to complain after though tried calling call center many time no feedback or call back. now took half day leave from off to visit kukat pally Lenskart they denied replacement as 30 days over.
what poor services they gave me damaged piece and coz of medical...

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Address: Rajarajeshwari Nagar, Bangalore

Website: www.lenskart.com

My name is Prashanth MJ, resident of Rajarajeshwari Nagar, Bangalore and Gold Plus member of Lenskart. In fact, both my children are also Gold members and we have been giving business to Lenskart for more than a decade.

Recently in the beginning of the month on Jan 12th, I visited Rajarajeshwari Nagar Lenskart store, selected the progressive lens and requested them to prepare progressive lens specs for me as my power has little...

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I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

this is the below message i got from lenskart

ARN number for the refund associated with Product ID 211295 is [protected]....

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Address: Madhubani

Ordered one product but didn't received yet from lenskart but it is showing delivered.Order Id [protected]
They are saying it will take 24hrs to solve but almost 72 hours have passed....

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Bought Crystal Transparent Full Rim Geometric Model No : LA E16163, Product ID : 211430 via order number : [protected] dated: 25 Nov 2024. The frame is being used with expensive (Non lenskart) lenses for the child for study purposes. Now the nose pad is broken and store says it does not have a spare nosepad and model is out of stock. Since the warranty is out so they cannot do anything and customercare says we have to buy another glasses....

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I visited the store at Sector 15, Faridabad, Haryana with my family.
We entered the store at 9:30 PM, and the second we entered, your staff member named RAM SAHU said “ma’am close ho gya”.
None of your staff member addressed us. And the same guy after while said “ma’am maine yeh sab arrange kr diyaa, ise disturb mt kro…hume bhi ghar janaa hota..humari bhi family aap kyaa chahte ho hum ghar naa jaaye.”
On...

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To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...

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Address: Metro Station, below Kirti Nagar, Block 1, Kirti Nagar Industrial Area, Kirti Nagar, New Delhi, Delhi, 110015

My name is Isha Sachdeva,
I hope this message finds you well. I wanted to bring to your attention an issue Yesterday I visit at the Kirti Nagar branch. One of the staff members, Vishal, was quite disrespectful during our interaction. His manner of speaking was unprofessional and lacking in courtesy.
I believe that maintaining a respectful atmosphere is crucial for customer satisfaction. I hope this feedback helps in improving...

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On 31 August 2024 I ordered pair of eyeglasses from Jhansi royal city whose order ID is [protected]. After couple of days I got a call from one of the Jhansi store agent saying that one of the eyeglass is defective and we need to order a new one for you so your order will be delayed
I said okay no problem. After few days I received my order and found one of them was very loose and another was very very tight and they were very very...

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I ordered 2 glasses from lenskart. I received my first glasses delivery and received a empty box . I called the delivery box within 5 minutes, the delivery boy said this has happened with other people also. Contact lenskart. I filed for a replacement order now they denied the replacement and are saying you did it. They're just looting people's money, taking no responsibility of their mistake. They just looted my hard earned money.
br...

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Address: 2nd cross,Neeladri nagar,Electronic city phase 1,Banglore

I had ordered a spectacles on Lenskart online store for 5000 Ruppees.At the time of buying it had shown there is a 14 days return policy. But when I am tried to make payment through phonepe it had failed. Then Lenskart App Automatically Converted into Cash on Delivery option of that order.then i realised ok what is the issue with COD.Now Product got delivered and I am unable to Return.Then When I am Asking them to return the product they...

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Address: Amrita Vishwa Vidyapeetham

I have ordered a specs at a local store at home town so i kept the order address as my clg so it was shown it will be delivered by 12th so i got a msg like it had been delivered with no number or no call from the delivery person so how can i receive the order and i need to give them the otp to make it delivered without sharing those things how can they keep it delivered i have asked everywhere in my clg but no order was received i cant even...

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Address: Lenskart retail store, poranki, vijayawada 521137

Website: lenskart.com

I visited to local store, eyesight tested, placed order for spare. unfortunately, eyeglasses delivered not as per bifocal eyesight 10y history.
As I'm comfortable with my old glasses I continued wearing them and kept new one as spare. After a month are so I felt uncomfortable while wearing new glasses and visited stores 45-60days after delivery day.
Store manager replied as it to wear 10days continuously to adjust the eye...

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I personally went to the showroom of lenskart in my hometown and ordered eyeglasses on 19th june, status of delivery was expected to be 25th june but still not received, lenskart has taken advance payment as well with no return policy, company like lenskart whose owner talks about this and that cannot manage to deliver a product on time, i order many things from amazon and they never dissatisfied me, this is the reason why indian companies...

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