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Lenskart Complaints & Reviews

www.lenskart.com

4.1

Updated: Apr 26, 2026

Complaints 1693

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1341

Unresolved

352

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Lenskart reviews & complaints(1693)

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I had a very disappointing experience with Lenskart regarding my recent orders (#[protected] and #[protected]).
Although the products were eventually delivered, the overall service was far below expectations. There were significant delays in processing and dispatch without proper explanation. Tracking updates were unclear and often unavailable, which made it difficult to know the actual status of the orders.
Another major issue...

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I didn't receive my refund to my account as I already discussed with my bank officials.

Lenskart is not sending my refund till now...

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Address: Lenskart Solutions Limited

Order #[protected] Date 21 Mar 2026
I have verified eye power for my family member and purchased spects against it, While generating prescription they have used correct name of family member but while generating invoice they have used my name. This discrepancy in prescription and invoice is raised query while claiming insurance benefits. I am trying to convince Lenskart team about their fault but they are stubborn on their decision...

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Address: Kollam lenskart andamukkam

I purchased a product from Lenskart at Kollam Main Road in August 2025, and was promised a â‚¹690 benefit redeemable in a single transaction at any store by providing my mobile number and OTP. Due to urgency, I bought a new pair of spectacles, but when I tried to redeem the benefit at High School Junction, Kollam on 20th March 2026, the staff was unaware of the offer and initially refused. At the original store, I was given contradictory...

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I am writing to formally raise a complaint regarding a purchase made from Lenskart and the subsequent deficiency in service experienced.

I purchased a pair of spectacles worth â‚¹10, 900 in the second week of February 2026. Within the first week o[censored]sage, I began experiencing blurry vision and continuous eye watering, indicating a serious issue with the product. I promptly reported this concern and recorded feedback; however,...

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Address: jodhpur cross road , ahmedabad 380015

THIRD CLASS SERVICE AND THIRD CLASS STORE LOCATION
Third-class store location (no parking for customers) and third-class staff on duty in the morning 10.30 am.
Arguments:-
1. Store open, but they say not opened 10.30 am
2. System does not start @ 10.30 am
3. came at 11 am.
4. They are busy with mobiles.

I told him that I would never come again... and he is happy with that and says...

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Address: gnra 17, muttada, trivandrum

I placed an order at the Lenskart store in Trivandrum for two glasses â€” one power glass and one zero-power glass. I specifically requested blue light protection for both lenses and made the payment accordingly.

However, when I received the order, I noticed that the blue light filter was added only to the zero-power glass. I had clearly asked for the same feature in both glasses and paid for blue cut coating for both.br...

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Address: Lenskart Indrayani Nagar Pune Shop No B4, Aryan Square Plot No 86, 3/1/3 & 4, Spine Road, 17/19 MIDC, Sector 10, Near Spine City Mall, Indrayaninagar

Website: lenskart.com

I purchase eyeglasses from lenskart with their good quality lenses with anti scratch and anti break..my order now i used my glasses properly. anti scratch lenses are heavily scratched within 4-5 months of light usage. Lenskart kindly take a note of the same and provide me some relief as it is plain cheating on your part to provide subbstandard products in the name of premium lenses which are so heavily scratched even with little to no usage...

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Hello lenskart i have placed an order from your store on 14/11/25 and the delivery date is on 21/11/25 but from the day i placed the order the order is on "preparing your order" it's taking more than usual time because i have already using your two eye glasses and its dishpach in 1 day but due to technical issue my order is stuck on preparing your order please help me to dishpach my order my order id is #[protected]...

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Address: heerabagh cantt road guna(m.p)

Dear Lenskart Customer Care,

I am writing to register a complaint regarding my recent experience at your Lenskart store in Guna (M.P.).

On 14/09/2025, I purchased a frame with lenses product range of worth â‚¹5000/- from the store. At the time of purchase, your sales executive clearly informed me that:

The product carried a one-month replacement guarantee for any frame of the same price range....

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Order no - [protected], dated 01 Feb 2025 by the name of ADITIYA, I had purchased two power spectacles. Out of that, one of the power glasses (Blue Full Rim Round John Jacobs product id 213688) frame lasted only for 6 months and then it cracked right in the middle. And when I asked for repair or replacement for the same, the Showroom representative said that these are not under the warranty and It cannot be replaced or repaired. (Though he...

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Order no - [protected] dated 01 Feb 2025 by the name of ADITIYA, I had purchased two power spectacles for my son. Out of that one of the power glasses (Blue Full Rim Round John Jacobs product id 213688) frame got cracked and broken. And when I asked for repair or replacement for the same. The Showroom representative says that these are not under the warranty, and It cannot be replaced or even for repair also.
[But during the purchase...

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Address: EA-1/11 3rd floor Main Market Inderpuri New Delhi 110012

I have not received the case (box) to keep the spectacles. I had received that with my previous order but not received it this time. I have returned the previous case with glasses on the store however today when I have received my order I have not received the case. Please provide me the case as well....

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I ordered specs from Lenskart Mahabubnagar showroom. The staff clearly promised delivery by Aug 5/6, but itâ€™s Aug 3 and the app still shows delivery by Aug 7, and the order isnâ€™t even dispatched.
It's very important for me at the moment, only because of the claim I proceeded to order !
Lenskart must be held accountable for false delivery promises. Please resolve this immediately.
order id:Order ID: [protected]...

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My Order ID: [protected]
I placed my order in person, in a store on the 31st of July. I got a text with the OTP for receiving the delivery on the 1st of August. However, I was not contacted for the delivery, I simply got a message on the 2nd of August saying that my order has been delivered.

I would ideally like my order delivered or refunded. Thank you

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I ordered 2 glasses but one of them is having a damage on frame
I replacement for that frame...

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Address: Charthawal

I am a student and prepare for placements and in the middle of my journey doctor recommend me to use eyeglasses beacuse I am a student of MCA and there is a lot of work in front of computer so that I ordered a eyeglassesfrom lenskart at 10 july.
I am facing issue in my order delivery firstly I was order my eyeglasses and there show in the tracking section that your order will be delivered till 15 july and on that day it convert into...

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This is with regards to my order ID [protected] which I had ordered from the Lenskart Store. To my dissatisfaction I had returned both the products (reading glasses) on the 4th July 2025. The team said my refund would be processed and credited immediately. But it's 10 days today and I have not received my refund yet. It's a huge amount of approx Rs. 7500/- and I have been waiting for my refund since then. I am highly disappointed...

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Address: Airoli sector 8,infront of dmart

I submitted my spectacles for repair at the Lenskart store in Sector 8, Airoli (in front of D-Mart). I was told the repair would take 5 days. After waiting patiently, I was informed that the glasses could not be repaired and was simply handed them back without any proper explanation or update during the wait.
The staff at the store were extremely ignorant and inattentive. From the beginning, they casually said there was a 90% chance...

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Address: Omaxe Mall Cannaught Place Greater Noida

I am writing to express my dissatisfaction with the service I recently received at your store located in Omaxe Connaught Place, Greater Noida.

I had purchased two pairs of glasses from Lenskart this past winter. One of them, which I use regularly, had a loose temple (stick). On 26th June, I visited the above-mentioned store at around 9:28 PM to get it fixed. However, I was met with extremely rude and unprofessional behavior...

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