Lenskart Customer Care

I order 2 spectacles on 23rd april i have already done the payment on 23rd at 3pm..its been almost 48 hours still it shows payment is pending. and i just check the bank they said amount got debited...i contacted to lenskart support system still the issue is not solved yet!

My name is Srivarsha Gobburi. I had bought a pair of spectacles from Lenskart 2 years ago and returned them. I did'nt get my refund for it.
Please refund the amount of 1800 as soon as possible.

During Home visit, the technician gave only spherical power and said the cylindrical number does not matter. trusting got the progressive and distant vision package and got gold membership activated without asking .After receiving the single vision started facing issues and got replaced but not to satisfaction so got the number checked from a Eye doctor and to my surprise the power difference was there which was causing issues . Got single vision power corrected and need the progressive spectacles also changed to the doctors prescribed power which is much lesser than lenskart tested power and also with the cylindrical power with axis

Hi Lenskart team,

This is regarding my order Number ; [protected]. I had picked a frame from store along with glasses, however the final product is very very loose and gets bended very easily causing harm to the eyes. I would request you to exchange this product with better services.

I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem

I had bought 2 pair of lenses from Lenskart in December with order ID [protected], intially i did not notice anything but when i started feeling uncomfortable wearing and get headache i noticed that the lenses are of different thickness. I checked my old lenses and they were of same thinckness, When i went and checked with Lenskart shop where i purchased they were casual and and said it is due to different power that it is of different thickness. I raised online complaint, but they just close the ticket saying the same reason and asking me to order new lenses. They have said that they provide 1 year warranty on lenses but i don't understand on what they are giving warranty. Really Pathetic service from lenskart. Please intervene and provide a solution.

Complaint References: 12532527, 12531498

Gold card not at delivery

Placed order and got confirmed on 23rd March 21. It was supposed to be delivered by 27th March 21. Delayed due to unknown reasons till 31st March 21. Now further delayed till 09th April 21 and again due to unknown reasons.
No proper response from support team as tried contacting them multiple times over chat as well as phone.
Pathetic service from lenskart. Highly disappointed. If some shame left, kindly process the order asap and update about the same.

Bought this john jacobs frame from lenskart 17 days ago and now they’re saying it’s non repairable and trying to sell me new eyeglasses. So i buy one frame it break in few days and you want me to invest again by trusting you guys? Really have a good refund/exchange policy and atleast repair frames if they break in time span of 6 months

I booked 2 glasses for my son in buy 1 get 1 offer. During payment it was deducted twice.

I have turned on DND on my number.
I have never ordered anything from Lenskart.

Everyday they send me 5-6 messages which also I cannot block.

There is no option to unsubscribe from their sms.