Bhim App — rs 10000+3000= debit my a/c but not transfer or not refund.

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I transfer rs 10000 from my syndicate bank a/c no [protected] ifs code synb0008836 on dated 09/05/17 time 20-12-07 transaction id[protected] by bhim app rs 10000 debit my a/c but not transfer 2) same a/c i transfer rs 3000 on dated 07/07/17 time 19-24-43 transaction id[protected]. Rs 10000+3000= 13000 debit my a/c but not transfer or not refund p/l do some thing that i get refund in my a/c soon.