BHIM — bhim app money deducted but no refund in bhim

Address:600116

Hi i have tried to send money from kvb to my another kotak account through bhim during the transaction was failed and amount was debited from my bank but that amount was not credited to kotak account. I had contacted to kvb bank regarding my debited amount, they told to me they are not responsible so kindly contact to npci.
Below i have mentioned my bhim transaction no :[protected]

Dear customer, your complaint with ref no - abdbaa4428684dc2a4a18d283f3f54c is raised successfully. Response to the complaint will be updated within 3 working days
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Sir i have transper money from to a ac .and it debited from my ac but there was a failure in tranction. but the money was not refunded.plz sir so refund it as early as possible. i have also sent a photo to bhim

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