I'm a regular customer of Bhima. I visited Trivandrum MG Road show room on 11/8/21 to buy a Gold Coin weighing 40 gms. I don't care about the additional money they charged for card payment though it is illegal. But the behavior of your employee who was in coin section was very rude. Earlier also I faced such unfriendly attitude from this fellow. Whenever I come for buying coin I had been ill treated by this man. I think he has been permanently posted at coin section. Behavior from ornament section was always nice. When I said I need a 5 Pawan gold coin he started to disturb me by asking questions as if I am an enemy and he seemed to be scared. Earlier also I experienced the same attitude from him. One should be customer friendly especially in a showroom where crores of rupees transactions are being taken place. He did not even allow me to see and verify the bill. Everything was done very secretly. What secret sir. If you need some extra charges on card payment you can politely make us understand it instead of insulting me. I hope next time I could experience a friendly approach. Was this information helpful? | 
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