Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

We purchased rs. 7101.95 dated 10.08.2019 though invoice no. [protected] from big bazar plot no 371 air port road mohaddipur crossing gorakhpur uttar pradesh -273008 discount offer not transfer in my future pay wallet till now (Date-13.08.2019)
Please discount offer not transfer in my future pay wallet.

Thanking you,
My future pay wallet contact no. [protected]

Hello team,

This is to bring to your notice about the barbaric, arrogant and unprofessional behaviour of the store manager Mr. Kishan Rajput, Big Bazaar store Vasai. Take this from a customer and a management intern, who was positioned here for a project, the store will die due to this one man, who makes everyone's life here hell. I am a management student and was positioned here for a project and let me tell you explicitly, I am never coming back, neither to learn nor as a customer.

This man doesn't allow the employees to speak to each other! What sort of autocracy is this! As a customer he is arrogant, rude and has no sense of selling.
I was insulted, talked to inappropriately and made to feel like a piece of ### here.

This man goes round saying, "My store, my rules". Wonder what Big Bazaar owner has to say about this. No wonder the adjacent Dmart is picking up pace and people ( both customers and employees) are leaving.

This is a complaint regarding the store guide staff at big bazar, opp. Ksrtc, kottayam at around 6.15pm on 12.08.2019. After purchase, we were collecting our bags from the baggage counter, and then, this store guide staff was shouting at us in local language to clear off the counter. His words were too rude and embarassing that, we were badly humiliated before other customers and staffs. The whole incident made a bad remark on big bazaar's customer service, and our shopping went completely dissatisfied.
Take necessary actions inorder to avoid such unpleasant situations in future.

On dated 11/08/2019 i went to big bazaar baddi for shopping purpose. After shopping i went to billing section for payment purpose i saw big bazaar has charged rs.10/- from me for carry bag. I also talked to big bazaar manager regarding carry bag cost but they ask me to file complaint against us. You are requested to kindly look into the matter & do needful.

I purchased rice (30 kg.) on 7th august and the big bazaar agreed to deliver it at home by 8th august. After 3 days i've contacted the delivery person and he assured to deliver rice by next day but he failed. Today, 12th august, i contacted the big bazaar support center and the executive told me to get the rice by myself as big bazaar is busy in offer period till 15th august. The big bazaar is far from my home and it will cost me additional money and time to get it myself. Please do needful.
Name: ravi kant
Mob.: [protected]
Big bazaar store: maxus mall, bhayandar west

I was standing in queue for around more than an hour to pay my bills at big bazaar greater noida (Venice mall).
I was trying to utilize paytm cashback deal. I added the required amount on paytm wallet then eventually your system got hanged and the person sitting om counter run away.
Then i went to another counter and my bill via different card.

I will never ever recommend anyone to purchase from big bazaar.

[protected]

Pune hinjewadi phase1 | bigbazar employees has 0% professionalism. They dont consider customer time.. Please tell them to say atleast once before closing the counter bcz we are not fool that we wait foe our turn n they simply say we are closing counter before any prior notification.
After complaining at feedback counter they are saying feed the form and put in the box... That was the # reply by bigbazar employees... Very disappointed and not desided to go again in bigbazar if my consult will not counter.

A customer: sameer kumar
Cont: [protected]

Hi team,

I did big bazaar shopping yesterday and at the time of billing the billing person told me that there is a offer on paytm. The offer is if we pay by paytm on doing shopping of 3000 we'll get rs.600 cashback. So we did the same. We had done shopping of more than 6000 so he split the bill under[protected], which is appreciable. But that time mistakenly the offered item got split up and separated in different bills and because of that we were unable to avail big bazaar offer. Like we had offer of 'wild stone deo' with offer buy 2 get 1 and same thing happened with cold drinks, we bought 6 cold drinks to avail buy 2 get 1 offer two times.. But unfortunately that cold drinks got split in 4 and 2 then again we failed to avail the offer. Can you please help us to avail these offers back...

The grievance/ problem occured on 30/7/19 when went to easy day store lado sarai new delhi with store code 7321. I purchased some items as i was checking some items in the stores i came to billing counter and started with my billing.
Then all of a sudden store incharge “started shouting at me with loud noise and said to me jo tumne dettol ka sanitizer uthaya hain rack se or apni pocket mein rakha hain uski bhi billing karvao”. I replied softly “mene koi item nahi uthaya apne camera ki recording check karlo”. Then he said “achha jao”.
He insulted me just like that and said me “chor” in front of other people. The name of the person was mr deepak.
I think these type of people should first be taught manners by the organization who are taking them in their channel as they have no manners at all how to talk to their daily customers.
This person/ store incharge mr deepak who is present in morning shift does not allow to get my membership punched from the during the billing which is generally done by mr joovraj in morning for which he says your card is not of our store “dhyan rakhna yahan se banvalo card”. It has happened on several occassions.
I have four membersip cards in my family is it wrong for me to use those cards at other store?

The details of my transaction are as followed
Date 30/7/19
Time 08:13
Store code 7321
Tax invoice no [protected]
Memo no 0042457

I request that strict action may be taken in this regard against the concerned person mr deepak who is responsible as this is serious lapse of customer respect and clearly shows the inappropriate & bad thinking of store incharge/ manager in morning shift & revert back to me in the above mentioned matter as early as possible and because of such people like mr deepak & their doings the chain of stores of easy day outlet comes in bad light.

Hi,

Today (10.08.2019) we have purchased clothes and groceries from bigbazar phoenix market city, chennai, we have purchased clothes on buy 2 get 1 offer and buy 1 get 2 offer,, but during the billing they have billed all the clothes separately, which causes 2000 rs loss for me, the item which i purchased on offer but you have billed everything separately, i need my money back, i have attached the invoice number, and bill,, please check and help me to get my back,

Invoice number: [protected]

Hello its jeevan j khadde. I booked my advance ticket from nashik to latur of12th aug 2019 so for ticket conformation i am continuesly calling to mahamarg bus stand but i think they all are on leave no one was receiving my call or may be they all are neglecting my call. Can they explain me whats the exact reason for avoiding people and i knows very well that all the staff was not bad but if my ticket was cancel by any reason then only mahamarg bus stop office staff responsible for that and if the afternoon time is only for sleeping then no problem enjoy your sleep.

Hello team,

I purchased a cupboard from home town sreebhumi alcove on 29/7/19 which was promised to be delivered today 10/8/19. Surprisingly we received a message on my phone today morning that the order is on hold as they are not able to reach me over the phone. I understand that is not true because we gave an alternate number with the primary one and everyone in this world can reach us over the two numbers except home town. It might be possible they are not able to reach us on one number but cannot be possible on both because two different numbers are on two different networks and we and others could reach those numbers. We are a couple who are both working. We had to take a leave today for the delivery. But as the delivery has been rescheduled, we will not be able to stay back as we are travelling and requested home town to cancel my order and refund my money. Now they don't want to do that as well. So as a customer, i just have 2 options. One the product needs to be delivered today or cancel the order as i will not be able to take the delivery for my travel. If home town is saying they have called me on both the numbers and not able to reach me, i need proof. I need their call list details and number of times they have called me on both the numbers with the time and the duration. I request you to please look into it.

Thank you

Can i exchane kurti which one is very large in size. Before five day i had purchase a medium size kurti which one is short for me den i exchange today another kurti in large size sristhi brand both are same brand but different pattern. This one is to large too muchh difference in both kurtis can i exchane it again really i am disappointed now
Thanks

Hi,

I have gone to big bazar alcove gloria, kolkata location to buy my groceries on 3rd august, 2019.
While purchasing 5 kg golden harvest atta i have seen on the board that its price is written rs.132/-.
But after billing i found out that it has been charged rs.143/- in bill.
Tax invoice no. Is [protected].

Could you please let me know why you give false billing in your board?
Why dont you keep the exact price in the board.
This is one type of cheating.
We purchase the product after seeing the price and while billing we are charged with another price, is this the service you provide by cheating the customers.

I am very old customers of big bazaar food bazzar, but this time i am very much disheartened with your this type of service.

Please reply me asap.

Dear sir / madam
I m regular customer of your big bazar outlets but recently received bad experience. I purchased two school bags, in which cashback offer rs.400.
But no cash back return till date. To many calls to your helpline number but no action taken.
Request you to kindly look on priority and provide us my benefits.

My bill details -
Ch : 377537
Dated : 11.05.2019
Till no.9 tr:31291

Your early action will highly appreciate

Thanking you

Yours truly
Anurag singhai
Mob. [protected]

I have been charged twice. First i tried paying using my debit card, the cashier told me that payment has failed as asked me if i could pay using paytm. But when i reached home i found that payment has been debited from my bank account also. I tried contacting big bazaar customer care they said that they cannot help me in this matter.
Attached is my bill copy and bank statement.

Respected sir, mam

I bought biotique papaya scrub - 2 packets each charging ₹170 but they have written and charged for 4 packets from big bazaar (Metropolis mall hiland park, santoshpur, kolkata, west bengal 700075). They charged ₹480 instead of ₹240. Kindly look into this matter and provide me a better solution.

Mob. No given in big bazaar - [protected].

Hi i purchased golden harvest atta pack of 10 kg from big bazaar n i found that it is not of good quality and chapatis that we make are not soft and even the atta turns black in fraction of seconds.. Highly unsatisfied with the product... It is of very low quality... This time i dont know why this product is like this is it old or whatever may be the reason

I have ordered a 2 door wadrobe in last year july (2018) as their Anniversary gift. As i checked the condition of wadrobe, it is completely spoiled with small holes forming a big hole in the cupboard lower part. Since it is not visible outside, we did not observe. but when it started spreading towards the sides, we raised a complaint to hometown (within warranty period).
We received response from hometown saying that they did not give approval for replacement or refund. Also, she said that I didn't inform at the starting stage.My point is " how many times will you check underneath your wadrobe". I have many wooden items in my house. Why the fungus only for one wadrobe.
their technicians have visited twice to our home. Once they have taken pictures and went. They said at least they will repair. when the other technician came, he said neither refund nor replacement nor refund can be possible.
Though we raised a complaint under warranty, there is no use. Hometown has the worst customer care service. Attaching the order ID and images of the wadrobe. See this, open your eyes and do not purchase anything from HomeTown

I have bought a induction cook top from big bazzar (Pigeon brand). It was worked only inside the shop. When i come and turned on the stove sensor is completely not working. If i go back to big bazar they are sending me out without any proper reason. If i call to customer care from pigeon no one is responding. They are saying the technician will come. Again and again they are repeating the same. Please avoid buying products like this in big bazar. Also poor service from pigeon.