Claimed

Fenesta Complaints & Reviews

1
Last updated Aug 16, 2023
Complaints 64
Resolved
9
Unresolved
55
Quick Links
Statistics
Share
Contacts

File a complaint to Fenesta

Having problems with Fenesta?

File a complaint and get it resolved by Fenesta customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Fenesta
Customer Service Contacts

Fenesta Phone Numbers

Toll free
1-800-1029880
62
33
Mobile
+91 94 9032 6058
27
18
+91 80 0801 9933
16
8

Fenesta Website

Fenesta Head Office Address

Hyderguda
Hyderabad
Hyderabad District
Andhra Pradesh
India
500029

Fenesta reviews & complaints(64)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bhavesg
Aug 16, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor Service

Aluminium windows took 90 days to get delivered. Complete material was not delivered even after 90 days of waiting. They took another 25 days to get the material. Again material was short. Its been 4 months post 100%payment and the site has not been delivered yet.

Fenesta just take 100% payment in advance and cannot meet their conditions. Suggest not to choose fenesta. There are many other brands available with better service....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anugrah Lall
Feb 14, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
Report
Copy

Incorrect Dimension Delivered (Complaint#397044)

Address:Bangalore

The below is regarding active Complaint#397044 currently being handled by the senior management team at Fenesta. I am forced to write here as there has been no update on the matter since escalation.

I had placed an order for a sliding door for my kitchen utility with Fenesta on 1-Dec-2023. Site Survey was completed on 7-Dec-2022. Product was finally delivered to me on 4-Feb-2023 after repeated follow ups via complaint number...
+10 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
samartharora
from New Delhi, Delhi
Dec 30, 2022
Report
Copy

Terrible customer experience

We visited the Fenesta main office in Gurgaon last week to check out their UPVC/Aluminium doors and windows. Their customer facing agent (Karan Sharma) advised us that one of their Fenesta’s agent will contact us within a day for a home visit to give us a quote on our selections. We have followed up several times ever since and no one from Fenesta has bothered to return a call back to us. I am sorry to say but Fenesta needs to bring their...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
S
S S. Rawat
from Dehradun, Uttarakhand
Oct 7, 2022
Report
Copy

Wrong supply by the fenesta supplier S G Enterprizes at Dehradun

Address:Dehradun, Dehradun, Uttarakhand

My contractor had ordered for Pull Down Mesh system for 4 bathroom ventilators and I had shown and shared the photoes also while placing the order besides other door and windows from Fenesta but, the altogether different item has been supplied by the said SG Enterises, Dehradun .
I was following it up throught with the dealer executives naming Mr Yash and Sumit Singh and always they promised me that the same items would be supplied...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunil vijan
Sep 15, 2022
Report
Copy

Openable window not working

Address:201 , E wing , Sai Saakshaat , Plot no 9, Sector 6, Khargar, navi mumbai

Openable window not working...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shankarsana Panda
Aug 25, 2022
Report
Copy

Handle lock problem

Some of handle lock is not working properly Some handle is not locked...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RatSingh
from Bijnor, Uttar Pradesh
Aug 19, 2022
Report
Copy

Order is delayed by months and no truthful reply is ever given.

They were extremely prompt with their sight visits, product information and delivering the drawings. Promised time of delivery was 45 days.

You make a booking payment and then a 50 percent advance after the final survey and all along you are promised a 45 day delivery time.

You have already paid up a decent amount and then you just end up running from pillar to post trying to get hold of the sales team, to the...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
N
Nitz823
from Kayamkulam, Kerala
Aug 7, 2022
Report
Copy

Georgian panels peel out

Address:Ayyathu house Valiazheekal po kayamkulam

I need your quick action for this complaint, all the panels installed in the glass peel-out. This one time your team fixed still
It’s not solved. I need a permanent solution. I was informed several time your technical staff but he is always give me false commitment. Please do the needful asap to fix the issue....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rita2512
from Delhi, Delhi
Jun 24, 2022
Report
Copy

Door lock not working

Address:450 santnagar near Aggarwal sweets main bus stand santnagar burari delhi 110084

Door lock is not working properly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yusuf Khorakiwala
May 21, 2022
Report
Copy

Mesh problem

We have villa type windows installed and the mesh has come out... In fact it has come out many times... Request for a permanent solution for the same....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vs 1812
from Gurugram, Haryana
Apr 5, 2022
Report
Copy

Fenesta Window

Address:E 2366 Palam Vihar

My Fenesta Window lock handle is not opening and is jammed...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Ravinder Gusain
Mar 30, 2022
Report
Copy

Delay in placement of order.

Address:Fenesta and Esscon

This complaint is against Fenesta team and Esscon as they kept me in dark and did not place the order even after conducting the final site survey on 10th March 2022. My reminders to both the parties went unnoticed and without any response. It has been more than 30 days since I made the first payment.
Since my order has not been placed yet I am not sure when the actual installation will take place. I need a complete refund of money...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
ApsSan
Mar 23, 2022
Mar 30, 2022
This thread was updated on Mar 30, 2022
Report
Copy

Terrible service and team

The Finesta team in Dehradun are fooling around with customers with their commitments of dates, service and quality. They have no sense of responsibility.
You can keep chasing them and they don’t respond. Take wrong orders and put the blame and cost on customers....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
V
Venkatraman Murali
from Chennai, Tamil Nadu
Mar 18, 2022
Report
Copy

Window door get locked could not be open, handle problem

Address:harish corporation, 2 sripuram 3 rd st., thiruneermalai road, chromepet, chennai -600 044.

Fenests window door after locking could not be opened. handle lock problem....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Y
Yusuf Khorakiwala
Mar 4, 2022
Report
Copy

Villa windows

Address:Visakhapatnam

Dear Sir,
It has been almost 1.5 years since we have installed Fenesta in our new house... Till date we must have changed almost 10 meshes for our villa windows, I must say that no doubt the quality o[censored]pvc, hardware, etc... Used I the window is excellent, incomparable with any other window manufacturer... But I am totally disappointed with the quality of mesh used for these windows, since it just tears on cleaning the windows just...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
U
Ugandhar Mittai
from Noida, Uttar Pradesh
Mar 2, 2022
Report
Copy

Baywindow re installation and replacement of

Address:Beside saipalace hotel, madanapalle road, PALAMANER PALAMANER

I have installed all windows, baywindow s, ventilators in my house, in 2019. Now I want to re locate one baywindow to new bedroom.civil work is completed.ready to install the old baywindow..
And some of the mesh damaged in widows, have to replace mesh for 4 windows...
Please send technician
M.s.ugandhar babu
Madanapalle road
PALAMANER.. CHITTOOR DIST.AP
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hema Venkatesha
Feb 1, 2022
Report
Copy

Installation stalled ref no 9001076240

Dear Team Fenesta
I regret to inform you that the installation of the windows with the above reference no is being partially stalled. The window handles have been mal positioned due to a blunder committed by the site engineer who failed to notice the grill design.
An attempt has been made to install the windows in a fashion that is both unaesthetic and highly impractical.
I tried to discuss this and offered some solutions...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Abhishek Kenche
from Nanded-Waghala, Maharashtra
Dec 26, 2021
Report
Copy

Fenesta door service

Fenesta doors quality is good but there service is worst. So i suggest to people don't buy this item. Because of worst service it becomes headache for you. Because we can't repair it from local carpenters, this doors needs there special trained workers....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
puneetch
from Gurugram, Haryana
Oct 25, 2021
Report
Copy

Incorrect commitment to take orders by company with payments

Address:gurgaon
Website:fenesta.com

I had placed the order with payment for Aluminium doors and windows on 25th Sept. This order was cancelled from one of fenesta's competitors and then placed on fenesta only due to the delivery time. competitors of fenesta kept telling me that their delivery timelines keep slipping as nobody takes ownership and they give wrong committments to get the order. I had a written committment that delivery would be in the first week of Nov but maximum...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
V
Venkata Sai Prasad Kommaraju
from Delhi, Delhi
Oct 24, 2021
Dec 26, 2021
This thread was updated on Dec 26, 2021
Report
Copy

Defective piece delivered and refusing to replace even with warranty

Address:Green Homes Fenesta Attapur Hyderabad

Purchased Fenesta mesh doors from Green Homes Fenesta, Attapur about a month or two ago. Right on day one we have reported two problems, one damaged mesh and one wrong frame. Mesh was replaced but door is not. They are not addressing our calls and keep denying. Now there are more places where mesh is damaged and rubber casing has also come out. Still no reponse.
This is CHEATING....
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy