Fenesta Complaints & Reviews

We placed a big order to fenesta for our multi storey bungalow, since installation we have several issues. Their filed boys visited many times with no solution as product provided and hardware is of poor quality.
One day 16 feet mesh door fell on my mother.
Every other day the door locks comes in hand because of wrong hardware and poor installation.

10 feet slider doesnt work well as every other day it get stuck...

We have a very large order booked with Fenesta through the Saraswati Vihar dealer. The dealer committed to conducting an on‑site measurement survey after we requested it one week in advance. Despite two follow‑up phone calls and an in‑person visit to their office, the dealer failed to attend the scheduled survey on 03 October 2025.

From the morning of the scheduled date I repeatedly called the dealer and was given successive...

Aluminium windows took 90 days to get delivered. Complete material was not delivered even after 90 days of waiting. They took another 25 days to get the material. Again material was short. Its been 4 months post 100%payment and the site has not been delivered yet.

Fenesta just take 100% payment in advance and cannot meet their conditions. Suggest not to choose fenesta. There are many other brands available with better service....

My Fenesta Window lock handle is not opening and is jammed...

I had placed an order for Fenesta windows on the 5th of September 2020, 5 months in advance at the time of the pandemic with the surety that my discount rate will be fixed. After the discount, my order value was Rs.7, 89, 395 for which I paid Rs.70, 000 in advance.

As home construction was nearing completion I had placed an additional order on the 9th Feb 2021 which was amounting to 10, 16, 639 at the same discount and at...

I got finesta doors and windows installed at my house in June 2018.
Within span of 1 years, toughened glass of windows started breaking itself.
One glass broke itself in June 2019.
Today second glass also broke ie in jul 2020.
This is huge security and saftey concern.

There is a manufacturing defect in the glass due to which it is breaking itself.

Now the company is denying to replace...

This is a warning to everyone out there never to trust Fennesta Window company.

I ordered a sound proof door from them three months ago. They took the full payment at the time of taking the measurements. It is now 3 months since the order and the door has still not arrived. Everytime I call them they give false promises that the door will be delivered by a certain date but the date comes and goes with no sign of delivery....

I would like to warn all people going to do business with Fenesta windows to be really careful of the way they handle the contract. These guys to start with are an untrustable lot. I had to follow up with them numerous times before they even came to give me a quote. Once they came and took the measurements for the quote, it took about 3 weeks for them to come up with the quote. Then a further 2 weeks to take the cheque. Unfortunately, these...

I had received two quotations one for Openabale and another for Sliding windows.
For Openable the dealer had given me 5% discount from the whole value.
For Sliding the pricing didn't indicate any discounts.

When enquired the reply I received was that "Discount is already included in the quotation".

I told him to get me a quotation with the indicated discounts on the same to which...

The below is regarding active Complaint#397044 currently being handled by the senior management team at Fenesta. I am forced to write here as there has been no update on the matter since escalation.

I had placed an order for a sliding door for my kitchen utility with Fenesta on 1-Dec-2023. Site Survey was completed on 7-Dec-2022. Product was finally delivered to me on 4-Feb-2023 after repeated follow ups via complaint number 392216. When the product was delivered, the dimensions were not matching with the dimensions shared with me on 1-Dec-2022 via the quotation. No communication was made to me stating the actual site dimensions on 7-Dec-2022. I have been following up repeatedly since 4-Feb-2023 and Fenesta executive is suggesting to install the product which has a basic design flaw that the height of the door is less than the height of an average person. Fenesta shared a quote with incorrect dimensions and went ahead for production of the product with new dimensions without my sign off.

Attaching all correspondence with Fenesta team till date. I have paid in full on 1-Dec-2022 and till now the product is not installed on site and Fenesta is just dragging its feet and not accepting a fault at their end and rectifying the mistake and not even taking a decision. The daily response is that someone will get back to you.

We visited the Fenesta main office in Gurgaon last week to check out their UPVC/Aluminium doors and windows. Their customer facing agent (Karan Sharma) advised us that one of their Fenesta’s agent will contact us within a day for a home visit to give us a quote on our selections. We have followed up several times ever since and no one from Fenesta has bothered to return a call back to us. I am sorry to say but Fenesta needs to bring their best customer facing agents who are the face of their company and get rid of the ones who bring no good to their company’s core values. It is not only rude but disappointing that the company does not care about their customers. You’ve lost a customer and many more (who read this review)!

Thanks,
Samarth

My contractor had ordered for Pull Down Mesh system for 4 bathroom ventilators and I had shown and shared the photoes also while placing the order besides other door and windows from Fenesta but, the altogether different item has been supplied by the said SG Enterises, Dehradun .
I was following it up throught with the dealer executives naming Mr Yash and Sumit Singh and always they promised me that the same items would be supplied which I had shown to them and ordered for.
This is the breach of trust by the Supplier and the company. Now they are clueless and blaming each other.
I have given a note in the installation note also on this but no action has yet been communicated yet.
Pl initiate action against the said supplier who has employed such people who are lacking trust and immediately REPLACE with Pull Down Mesh fittings.
Please do it immediately else, I will be forced to knock the doors of Comsumer Court for redressal of my grievance.

S S Rawat
[protected]

Openable window not working

Some of handle lock is not working properly Some handle is not locked

They were extremely prompt with their sight visits, product information and delivering the drawings. Promised time of delivery was 45 days.

You make a booking payment and then a 50 percent advance after the final survey and all along you are promised a 45 day delivery time.

You have already paid up a decent amount and then you just end up running from pillar to post trying to get hold of the sales team, to the customer care and in my case, even the regional head.

It has been more than 3 months and I still being promised that my order will be delivered 'soon'

Extremely frustrating when for months you are just left hanging waiting for your project to complete. Very unproffesional since at this point I have learnt the hard way that empty promises are made just so that they can grab the order.

My windows were to come in two shifts. The first one arrived almost after 3 months of payment. Some of the windows have some technical issues and they are to be resolved when my next lot comes, which is just endlessly getting delayed since I am just not being given a clear picture by anyone from the Fenesta Team as to where my order is.

So yes, I'm stuck with them with full payment made for the windows that have arrived, a marginal amount is to be paid when my next lot is dispatched and they trying to club together the repair of my windows with the delivery of the remaining windows is just a big whole mess.

This was a large order and a company that claims to be the best in India is really falling behind in keeping it's name. Here I am tired of calling and messaging and asking the same thing again and again.

I need your quick action for this complaint, all the panels installed in the glass peel-out. This one time your team fixed still
It’s not solved. I need a permanent solution. I was informed several time your technical staff but he is always give me false commitment. Please do the needful asap to fix the issue.

Door lock is not working properly

We have villa type windows installed and the mesh has come out... In fact it has come out many times... Request for a permanent solution for the same.

This complaint is against Fenesta team and Esscon as they kept me in dark and did not place the order even after conducting the final site survey on 10th March 2022. My reminders to both the parties went unnoticed and without any response. It has been more than 30 days since I made the first payment.
Since my order has not been placed yet I am not sure when the actual installation will take place. I need a complete refund of money else I will have to file a complaint against Fenesta and seek compensation for deficient services and this money fraud.

The Finesta team in Dehradun are fooling around with customers with their commitments of dates, service and quality. They have no sense of responsibility.
You can keep chasing them and they don’t respond. Take wrong orders and put the blame and cost on customers.