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Fenesta Complaints & Reviews

www.fenesta.com

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Updated: Aug 16, 2023

Complaints 64

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9

Unresolved

55

So far, so good. Fenesta is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Fenesta will keep up the work and continue to help more customers with their concerns even better 🤝

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Fenesta window break

Refusal to serve own product after creating dependency

fenesta windows

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Not a trustable company

Price increased after placed order without notice

Windows installation

Incorrect commitment to take orders by company with payments

Fenesta window break

Terrible customer experience

Fenesta reviews & complaints(64)

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Aluminium windows took 90 days to get delivered. Complete material was not delivered even after 90 days of waiting. They took another 25 days to get the material. Again material was short. Its been 4 months post 100%payment and the site has not been delivered yet.

Fenesta just take 100% payment in advance and cannot meet their conditions. Suggest not to choose fenesta. There are many other brands available with better service....

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Address: Bangalore

The below is regarding active Complaint#397044 currently being handled by the senior management team at Fenesta. I am forced to write here as there has been no update on the matter since escalation.

I had placed an order for a sliding door for my kitchen utility with Fenesta on 1-Dec-2023. Site Survey was completed on 7-Dec-2022. Product was finally delivered to me on 4-Feb-2023 after repeated follow ups via complaint number...

+10 photos

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We visited the Fenesta main office in Gurgaon last week to check out their UPVC/Aluminium doors and windows. Their customer facing agent (Karan Sharma) advised us that one of their Fenesta’s agent will contact us within a day for a home visit to give us a quote on our selections. We have followed up several times ever since and no one from Fenesta has bothered to return a call back to us. I am sorry to say but Fenesta needs to bring their...

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Address: Dehradun, Dehradun, Uttarakhand

My contractor had ordered for Pull Down Mesh system for 4 bathroom ventilators and I had shown and shared the photoes also while placing the order besides other door and windows from Fenesta but, the altogether different item has been supplied by the said SG Enterises, Dehradun .
I was following it up throught with the dealer executives naming Mr Yash and Sumit Singh and always they promised me that the same items would be supplied...

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Address: 201 , E wing , Sai Saakshaat , Plot no 9, Sector 6, Khargar, navi mumbai

Openable window not working...

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Some of handle lock is not working properly Some handle is not locked...

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They were extremely prompt with their sight visits, product information and delivering the drawings. Promised time of delivery was 45 days.

You make a booking payment and then a 50 percent advance after the final survey and all along you are promised a 45 day delivery time.

You have already paid up a decent amount and then you just end up running from pillar to post trying to get hold of the sales team, to the...

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Address: Ayyathu house Valiazheekal po kayamkulam

I need your quick action for this complaint, all the panels installed in the glass peel-out. This one time your team fixed still
It’s not solved. I need a permanent solution. I was informed several time your technical staff but he is always give me false commitment. Please do the needful asap to fix the issue....

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Address: 450 santnagar near Aggarwal sweets main bus stand santnagar burari delhi 110084

Door lock is not working properly...

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We have villa type windows installed and the mesh has come out... In fact it has come out many times... Request for a permanent solution for the same....

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Address: E 2366 Palam Vihar

My Fenesta Window lock handle is not opening and is jammed...

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Address: Fenesta and Esscon

This complaint is against Fenesta team and Esscon as they kept me in dark and did not place the order even after conducting the final site survey on 10th March 2022. My reminders to both the parties went unnoticed and without any response. It has been more than 30 days since I made the first payment.
Since my order has not been placed yet I am not sure when the actual installation will take place. I need a complete refund of money...

+1 photos

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The Finesta team in Dehradun are fooling around with customers with their commitments of dates, service and quality. They have no sense of responsibility.
You can keep chasing them and they don’t respond. Take wrong orders and put the blame and cost on customers....

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Address: harish corporation, 2 sripuram 3 rd st., thiruneermalai road, chromepet, chennai -600 044.

Fenests window door after locking could not be opened. handle lock problem....

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Address: Visakhapatnam

Dear Sir,
It has been almost 1.5 years since we have installed Fenesta in our new house... Till date we must have changed almost 10 meshes for our villa windows, I must say that no doubt the quality o[censored]pvc, hardware, etc... Used I the window is excellent, incomparable with any other window manufacturer... But I am totally disappointed with the quality of mesh used for these windows, since it just tears on cleaning the windows just...

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Address: Beside saipalace hotel, madanapalle road, PALAMANER PALAMANER

I have installed all windows, baywindow s, ventilators in my house, in 2019. Now I want to re locate one baywindow to new bedroom.civil work is completed.ready to install the old baywindow..
And some of the mesh damaged in widows, have to replace mesh for 4 windows...
Please send technician
M.s.ugandhar babu
Madanapalle road
PALAMANER.. CHITTOOR DIST.AP
[protected]...

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Dear Team Fenesta
I regret to inform you that the installation of the windows with the above reference no is being partially stalled. The window handles have been mal positioned due to a blunder committed by the site engineer who failed to notice the grill design.
An attempt has been made to install the windows in a fashion that is both unaesthetic and highly impractical.
I tried to discuss this and offered some solutions...

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Fenesta doors quality is good but there service is worst. So i suggest to people don't buy this item. Because of worst service it becomes headache for you. Because we can't repair it from local carpenters, this doors needs there special trained workers....

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Address: gurgaon

Website: fenesta.com

I had placed the order with payment for Aluminium doors and windows on 25th Sept. This order was cancelled from one of fenesta's competitors and then placed on fenesta only due to the delivery time. competitors of fenesta kept telling me that their delivery timelines keep slipping as nobody takes ownership and they give wrong committments to get the order. I had a written committment that delivery would be in the first week of Nov but maximum...

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Address: Green Homes Fenesta Attapur Hyderabad

Purchased Fenesta mesh doors from Green Homes Fenesta, Attapur about a month or two ago. Right on day one we have reported two problems, one damaged mesh and one wrong frame. Mesh was replaced but door is not. They are not addressing our calls and keep denying. Now there are more places where mesh is damaged and rubber casing has also come out. Still no reponse.
This is CHEATING....

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