Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am jitendra pathak my contact number is [protected] this is also my member ship id in easy day i am complaining about march 2019 consumer offer in easy day format i am completed condition in particular month condition is 5000 rs purchase given a duffle bag but now i am claim our gift company create a pressure on me when renew your member ship then given gift otherwise not given gift.

Company is do fraud in all over country company facebook portal a lot of complain but company not given solution to customer

I am already complaining in customer care but not getting any response

Dear customer, namaste! We would like to inform you that complaint no ed[protected] has been resolved on 16/06/2019 12:10.

Please help me

Shopping of rs.5194/- was done on 25/05/2019 there was an offer of luggage on shopping of rs.5000/- was suppose to receive rs. 1000/- cashback in futurepay wallet i. E. Rs200/- every month for 5 months from june-2019. Have raised the complaint 5-6 times and have also forwarded the details to [protected]@futuregroup.in the month is about to get over yet no cashback received no revert no response nothing so now am should i go further and register fir of fraud and scam with me in neareast police station? Unnecessary harrasment and toture.

Dear sir/madam
I purchased various item in big bazar haldwani (Uttarakhand) on 20 june 2019, after purchasing when we made payment through my debit card your payment executive deducted rs. 8578.00 in twice time in my debit card, when i asked for him in these that he told me excess amount is credited in your account within 24 hrs. But till date 22.06.2019 the amount is not received by me. Please resolve my issue as soon as possible.
Date of purchase: 20.06.19
Invoice no. [protected]
Memo no. 0450313 time: 13.55
My mailid: [protected]@gmail.com

I have purchased more than 2000 of fashion merchandies then i bill it then ask them for carry bag the cashier said to me you will charge for it then i said no problem i will pay for it but when they give me carry bag which have logo of fbb big bazaar then i asked this bag should not be any any advertisement of fbb ... so kindly consider it and take them a law as bata company is punished

My t24 number [protected]
My sim is deactivated please activate it . it was my mistake that i could not take care of it.
But now i need that number badly .
That was my personal number.
I linked with the bank and passport seva and social media and that's the only number my friends will contact me.
My what's app contact +[protected].
I study in china soo that is my what's app number.
My other contact info-[protected].
Call to my parents that is their no.
If me can chat or call in what's app.
This SIM was taken in the name of G.MANOHAR
MY DAD.

Mail has been shootout already to available email addresses in my reach with bill snapshot:
Note: Copy pasting the mail context.

Issue occurred at store: Big bazaar, XION mall

I am writing the ANOTHER bad experience with big bazaar.

This made me to really doubt whether it was system issue or you guys are doing intentionally.

This is not expected from brand like @BIZ BAZAAR despite knowing you guys have tough competitors in market like reliance fresh, DMART, who are doing extremely good and not leaving any stone unturned to raise the name and fame of the company.

Last week or two we did shopping from biz bazaar as always we do on weekends. Issue happened as there was promotional offer in Cashback in future pay wallet on HEAD&SHOULDER, which will cost only 65/- And rest will get back in future pay wallet.

So we bought two bottles of head and shoulder shampoo, which was of +400/- each but on promotional offer to future pay users it was for 65₹ only and rest paid amount will credit back into future pay wallet.

But day back, we received only 170 only, which was not the third half of cashback.

So Yesterday[protected] i visited the biz bazaar store physically and briefed my issue to store manager or so...

I have been informed this was mistakenly offered at 65₹ but actual it meant to be of 225₹ etc. WOW SURPRISED!!
Not sure why always i come across this UNINTENTIONAL THINGS (as per big bazaar) :(

More to interest, the same offer was still there and upon highlighting- they removed finally. Not sure how many customers have been cheated already within these two weeks.

So in nutshell they have genuinely accepted their fault only and apologies, which I really appreciate.
But apologies only wouldn’t make customer happy or satisfied, i want my money back, fortunately !!

Waiting for the resolution and response.

Onward, seriously i need to keep track of every penny spent on future pay offers to co-relate if received cashback is full...

I am regular customer of big bazaar as always I shopping from here and maximum time i find that after shopping and back to home some items are missing first of all i thought of that misses but i yesterday I saw the reality staff involvement are in it not only me many people are survive from same problems staff came for packaging are hidden 2 3 items which one is expensive... This one is immoral from the brand name doing this for saving their stock this huge fraud with people hard work money...

Have ordered from Brandfactory on 13-june and the order id is 15653 which was out for delivery today (17-jun) but so far haven't recieved the product yet. But the status got updated as it was delivered today by 10:00 AM but i didn't recieve a call from any delivery agent and also check with neighborhood if in case. Really embarrassing have paid around ₹1000 for the product which is missing. Xpressbees tracking id of the same is [protected]. Do check with this and respond as soon as possible. Poor service and improve your delivery agent. If no resolution provide will forward this consumer complaint.

Whomever it may concern,

I am writing this complain after suffering from a miserable situation(writing this on my mother's behalf). She have been victimized of banking fraud on 17th june. Someone used her banking details and some money got transferred to future retail. I would like to request you to have a fare look into this and refund the money. Though we already file a complaint to the cyber crime branch, although being a regular customer of your group I would like to request a fare enough decision and action from your side. Please share the official mail id where I can submit the complain with all required documents.

Regards,
Koyel Banerjee

Dear Admin Team,

I have purchased 3 items on 15th Jun 2019, 2 items price match with printed price, one item price is not matching with printed one. There is something special for my nephew, so I have bought the items(1jean, 1 t shirt and 1 short pant). Due to this price mismatch I have to again buy items from another store because I can't come again so much distance and return the same. For proof, I am enclosing the images and also I have not detach the price tag from the items. Who is responsible for this type negligence and who will give me the extra money I have spent, though There is no fault from my side.

Big Bazaar Aditya Mall store in Indirapuram. Employees behaviour is very bad. They have no manners, addicates. Cash counter employee Mr. Ashish he is very Battamiz. Staff management is not good. They have no knowledge how to talk with customers specially to ladies. I’ll complaint against store employees. I want resolve my problem asap. I’ll not purchase in big bazaar store and I’ll complaint against store in Police Station in harassment case.

I am customer coming in my auto rickshaw for shopping in big bazaar, badrappa layout branch, blore. Security and manager in basement, denied me to park my vehicle in the parking area. He says there is no rules to allow an auto. what kind of rule is this..?? Does it mean that only rich who comes in are treated better way and middle class are treated badly..??

Today, I had shopped at Big Bazaar Phoenix- Velachery Chennai Store.

Was being in the queue for Billing. The Counter person was going on billing for a Staff and then for a 2-3 item without even bothering to look at the queue.

When I raised the issue, he did not bother to address me. Another customer started to shout at the counter person. I asked another person to call the Store Manager. But nobody came for 20 minutes. I was standing just in front of the counter without being served.

When I started to take photos of the counter person when he refused to divulge his name, a lady supervisor came from nowhere and started questioning that I was taking picture of her. I could realise the nexus between the staffs. They diverted my attention such that they could do the billing as per their wish.
To my Dismay, I was billed three items which is not part of my shopping

This is absolute cheating with the staffs ganging up and targeting shoppers coming alone.

I Immediately called the customer toll free number and registered my complaint No. BB[protected].

I need to know the missing items billed delibrately. I think the items would have been stolen by the counter person grouping with fellow staff member.

This is very damaging and I would like to have your immediate response before I take up in the consumer forum.

Dear Team
Namaste
I am azhar from Allahabad future Group big bazaar old employees oin to this company 27 June 2006 but still my old pf not transfer to my uan portal so please transfer to my pf amount to my portal.

Find the below details

Name - Azhar Rasheed Ansari
Emp Code - 020794
UAN NO[protected]
Date of joining[protected]

For your reference attached the my salary slip.

Do tha needful as soon as possible .

Regards
Azhar Rasheed
Mob [protected]

Hi,

I have bought three casserole set from big bazaar on three different bills on alternative dates within the scheme period and i was assured that Rs. 300 (as per scheme cond.) will credit in my future pay app. But i have received the the benefit for two pieces only on 3rd of the June 2019.

I spoken with your future pay app toll free number and they told me that this scheme is applicable up to 2 piece only. Now my first query is that i have not bought all three pieces in one bill and and second is if this is on my mobile number([protected]) than store team should informed me the same. However there was the condition of two piece in a bill mentioned, but not mentioned anything about the mobile number. I have send many mails at [protected]@futurepay.co.in, [protected]@futurepay.co.in, [protected]@futuregroup.in but no one responding despite repeated reminder. Request you to kindly look into the matter and provide the solution on priority. Please don't send any system generated response or email.

Regards,
Chandan Singh.
[protected]

As per the law, stores are not allowed to charge anything for the carry bag from customers but Big Bazaar store in Seawoods Grand Central Mall seawoods does not seem to follow this.

They Charge 15 rupees for a single bag. When I ask them about this they say it gets refunded in future pay. Now My question is why are they first taking the money. 90% of people who shop from big bazaar don't even n=know about future pay and how to use it. They are taking advantage of it.

It is not for the first time, many have raised this issue earlier also but they haven't done anything about this.

Today I did my shopping at Big Bazar Cosmos Mall Siliguri (WB). My Mob No [protected], Tax Invoice No [protected], TILL No 13, Memo No 0000704.
After reaching home I matched my bill with the goods & surprisingly I found that I have been charged for two pieces of CERELAC MG 5FRT 300g (Rs. 245/- x 2 = Rs. 490/-) but I have actually bought & got only one single piece of that. May be it's an mistake on your part.
I request to kindly reconcile your inventory & arrange to refund my Rs. 245/- at the earliest. You may refund the same in my Future Pay wallet.
Regards
Gaurab Verma
+91- [protected] / [protected]@gmail.com

I have recharged my future pay wallet on 31 may to pay my bill in big bazar but their server was not working that's why I paid the amount through my debit card..But then my wallet amount was also deducted ..The person who was billing told that your refund will be credited soon..But now today is 11 june and i still have not got my refund..I'm calling customer care again and again but they are also not resolving the issue.

I had made payment to bigbazaar on 08/6/19 of RS 398 in phonepe UPI of which no bill was generated then they said to make one more payment i made another payment then bill generated after that they said that refund will be credited to your account within 24 hours and it is 4th day now no refund was given and in customer service is also so rude and they are saying daily refund will be processed in the evening.
i have all the details of the transanction, recordings bank statement etc
my transaction ID is P1906081204142094407753

I asked cashier for paper bag she told they don't have and called manager he told we don't get paper bag for this site .
Some thing is wrong going here the bags they are providing don't match to other outlet of bif bazar and cost will be not more then 2 rs why 7 is charged
I will put this matter to consumer court and will file a PIL in high court also to no this reason.