RE: Complaint - Issue with delivery and support||Order No.[protected] [ ref:_00D7F6O16S._5009B4VenG:ref ]
1st email interaction:
My order was supposed to be delivered by 3rd Apr"23, It's already been 17 days since my purchase and I am still struggling for one call to know the exact status of my order. Also, there was someone who called me on Saturday and asked me to be available at home to take the delivery on 4th Apr ''23, and after that he stopped picking up my call. I am really upset with kind of behavior and support till now.
2nd email interaction:
Dear Shyamendra,
Greetings from HomeTown!
With reference to your email, We sincerely regret the inconvenience caused to you and apologize for the delay in delivery.
Further, Let us assure you the delay is completely due to unavoidable circumstances and as per the update received from our team, The delivery of the product shall be completed latest within 72 hours time.
Assuring you the same is in process at the moment.
Regards,
Rachna Kataria,
CS HomeTown.
[protected] Original Message[protected]
From: Shyamendra Srivastava [[protected]@gmail.com]
Sent: 5/4/2023 4:50 pm
To: [protected]@hometown.in; [protected]@hometown.in
Cc: hr.[protected]@gmail.com
Subject: Complaint - Issue with delivery and support||Order No.[protected]
Hi Team,
My order was supposed to be delivered by 3rd Apr"23, It's already been 17 days since my purchase and I am still struggling for one call to know the exact status of my order. Also, there was someone who called me on Saturday and asked me to be available at home to take the delivery on 4th Apr ''23, and after that he stopped picking up my call. I am really absent with kind of behavior and support till now.
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Request anyone from the management to look into this and expedite the delivery as soon as possible.
Regards
Shyamendra
[protected]
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