[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — All Subjects

RE: Complaint - Issue with delivery and support||Order No.[protected] [ ref:_00D7F6O16S._5009B4VenG:ref ]

1st email interaction:
My order was supposed to be delivered by 3rd Apr"23, It's already been 17 days since my purchase and I am still struggling for one call to know the exact status of my order. Also, there was someone who called me on Saturday and asked me to be available at home to take the delivery on 4th Apr ''23, and after that he stopped picking up my call. I am really upset with kind of behavior and support till now.

2nd email interaction:
Dear Shyamendra,

Greetings from HomeTown!

With reference to your email, We sincerely regret the inconvenience caused to you and apologize for the delay in delivery.
Further, Let us assure you the delay is completely due to unavoidable circumstances and as per the update received from our team, The delivery of the product shall be completed latest within 72 hours time.

Assuring you the same is in process at the moment.

Regards,
Rachna Kataria,
CS HomeTown.

[protected] Original Message[protected]
From: Shyamendra Srivastava [[protected]@gmail.com]
Sent: 5/4/2023 4:50 pm
To: [protected]@hometown.in; [protected]@hometown.in
Cc: hr.[protected]@gmail.com
Subject: Complaint - Issue with delivery and support||Order No.[protected]

Hi Team,

My order was supposed to be delivered by 3rd Apr"23, It's already been 17 days since my purchase and I am still struggling for one call to know the exact status of my order. Also, there was someone who called me on Saturday and asked me to be available at home to take the delivery on 4th Apr ''23, and after that he stopped picking up my call. I am really absent with kind of behavior and support till now.

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Request anyone from the management to look into this and expedite the delivery as soon as possible.

Regards
Shyamendra
[protected]
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Apr 9, 2023
Complaint marked as Resolved 
Issue with delivery and support||Order No. 405654636 My order was supposed to be delivered by 3rd Apr"23, It's already been 17 days since my purchase and I am still struggling for one call to know the exact status of my order. Also, there was someone who called me on Saturday and asked me to be available at home to take the delivery on 4th Apr ''23, and after that he stopped picking up my call. I am really upset with kind of behavior and support till now. Also, they informed that, bed is not getting delivered before Monday 10th April 2023, due to vehicle breakdown. I really don't want this bed anymore after such delays, please cancel my order and refund my money as soon as possible, It's a humble request before posting my bad experience reviews on social media. Even no need to return my old bed, please keep that as well, just refund my money back. Shyamendra 8527268508
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
 
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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