Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 34%
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1941
COMPLAINTS

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
261
down
96


Mobile:
Mobile:
up
26
down
19

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
34%
Complaints
1941
Pending
755
Resolved
461
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So far so good - The company responded to our notifications and is working on resolving complaints.

Big Bazaar / FutureBazaar / Future Retail / HomeTown related photos (302)

Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — worst quality carry bags

 Veena Chheda Kasturi on Dec 13, 2018
Hi

I would like to bring it to your notice that the carry bags you are providing after the plastic ban in Mumbai is pathetic.

Firstly it is very costly. ₹15 per piece.
Second it's very small
Third - it's quality is very cheap. Obviously I am carrying some groceries which might be heavy. The bag couldn't even hold less than 5 kgs. It's handle came off.

There is no branding on the bag so unable to determine the authenticity.

You really need to improve the quality of the carry bags or find an alternative. ₹15 is too much...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — I didn't received full cashback for purchased items

 Vinodj9 on Dec 10, 2018
Purchased mamy poko diapers from big bazar malleswaram branch bangalore on 08-12-18, my invoice number 1: [protected]/ invoice no 2: [protected],, actually their was a offer of getting 120rs cashback in future pay wallet on purchase of 1pcs of mamy poko pant, i purchased 8pcs of mamy poko pants (4pc of l size and 4pc of m size) but i received cashback for only 4pc 480rs only, i didn't received cashback of 120rs*4pc=480rs, so i request you to credit my balance 480rs cashback for my purchase as soon as possible,, for your reference i have attested bill copy of my purchased items. Pls check...
Complaint comments  Read comments Complaint category Health & Beauty

Big Bazaar / Futurebazaar / Future Retail / Hometown — fresh pure ghee

 Rupa Sravani on Dec 10, 2018
I have purchased 1kg fresh pure ghee day before yesterday from the big bazaar, the executives there praised the store like anything bluffing that it is very different and so! I am a patient and am adviced to intake ghee every day! On consulting the head executive over there, they confirmed me that it is pure! But to my surprise when i melted it to transfer it into a container, it changed its color and is tasteless!! Are you fooling the customers?? I am a patient! Is big bazaar responsible if anything happens to me?...
Complaint comments  Read comments Complaint category Stock Market

Big Bazaar / Futurebazaar / Future Retail / Hometown — cheating by big bazaar employee

 A M PRAMOD on Dec 9, 2018
I purchased whole lot of cloths and accessories yesterday dated 8.12.16 at big bazaar dhanbad. The employee packed bags and tagged it. I asked whether everything was properly packed they said everything is fine. We checked after returning and found one leather belt and two packs of kankies not put in the bag. Employee at the counter cheated us. Name of employee mentioned in invoice is sohan prasad mahato. Ch: 186089. Tax invoice number-[protected]....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — regarding koryo uhd led tv on 12 months emi

 hsharmaims on Dec 9, 2018
Company float a message on my mobile no.[protected] that take koryo uhd 55" led smart tv in 12 month emi rs.3333.00
But when i visited to your kanpur z square big bazaar outlet than your company employee totally refused that this scheme not applicable for this retail outlet and here scheme will provide you only for 5 month.
And also he was saying that this scheme applicable in lucknow.
So i want know that if this scheme is applicable in lucknow than why company floating this scheme all over india
Company making fool to the public as your employee expressing his views.
Complaint comments  Read comments Complaint category TVs

Big Bazaar / Futurebazaar / Future Retail / Hometown — buy 1 get 1 free were charged twice and one product got added additional that we don't get

 Anuja Priya on Dec 9, 2018
We bought clnt fc neem 2l which was buy 1 get 1 we asked twice with your cashier and he said yes and it won't get added twice but it happened. We bought macroni 400gm not 900gm... We have 400gm but not 900gm packet... Then why its added to our bill. If your chashire don't know exact deals then he she can refer with other.
This is not done.
I need my correct product... Contact number [protected] and[protected]...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — customer harassment and unprofessional sales girl

 saakshi malpani on Dec 8, 2018
This incident happened at jorhat big bazar outlet. We were billing at the counter and it so happened that the surf excel 6 kg bag was torn om the side. There was no one at the counter who could get it exchanged. She went all the way back to get it changed and there wasn't any salesperson to lift up the heavy packet and put it on the trolley. She's been suffering from back problem since 20 years now and this is the service you claim to give? While i was holding the line at bill desk and asking about the payback option to the bill desk person she told me that there was no one she could reach out for...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — safari trolley bag

 Ujjal121 on Dec 5, 2018
I have purchased a big safari trolley bag from your big bazar in kolkata at dharmatalla near (Esplanade) on 04/12/2018 after making a payments i want to exchange the product because it was too big so i want to have a medium size but your sellers make me denied that after billing they cannot exchange the products now tell me what should i do.

My name is ujjal kr mondal
Email:- ujjal. Dhn@gmail.com
Mob:- [protected]...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — unnecessary shopping carry bag

 anupjana777 on Dec 4, 2018
I have purchased few products from big Bazar. They were asking if I need any carry bag while billing my items. I said no. I already have one.
Suddenly the person at billing counter has issued one carry bag unnecessarily. I told him several times that you cancel it. He has forcefully given it. Then he has started misbehaving. I am attaching the bill with this.
It's not about only 3 rupees carry bag. It's about admitting the fault. It may happen that big Bazar is insisting to sell carry bags to every customers. These days it can be noticed in all retail shops that they are selling plenty...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — wrong product was returned

 Suchitakullu on Dec 4, 2018
I had return request of order no.[protected] which was picked by courier boy of xpressbees but instead of return of salwar suit my blue zinc london jacket was picked up due to miscommunication with the delivery boy
So kindly return back my jacket immediately and pick up the correct item i need it urgently
I have already lodged complain (Ref. No. Bb[protected] dated  14/11/2018) but 15 days have passed till now not resolved
I have to return that wrong product and it’s date will also expire on 6 th december
Kindly look upon my complain in priority
I have...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — written discount were not offered when I went for billing

 Diksha Monga on Dec 3, 2018
I went on 2dec for shopping in big bazaar situated in logix mall, noida city center. I paid 4677 inr payment and purchased groceries. On each and every shelf i have purchased it was written discount 79 rs. Was offered 49 rs like that according to that i purchased and billing was done. I noticed after billing it all was false written.
(I am having bills copy with me)

Please audit and sent then ultimate to stop doing this fake business. Even they have poor customer service there....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — not opening at time/ facingproblems multiple times

 faizahmad80 on Dec 1, 2018
Kiit college branch, bhubaneswar. This is third time when i came here, security guards are saying it will open at 11 am, earlier they were saying it will open at 10.30 some time 11.30.
What the hell is going on? You don’t have customer’s respect of time.
Pls tell me what is the real time of opening big bazar.
Do the needful for this behaviour of big bazar staff.
Right now so many people are standing and waiting to open. If this condition will remain same hope u will lose the trust and respect of the customer.
Do the needful as soon as possible....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — not yet delivered [Resolved]

 tellsandy1 on Nov 30, 2018
I had purchased 25 kg rice from Big Bazaar Hiland Park, Metropolis, Kolkata on 27th November 2018, and requested for Home delivery with Big Bazaar. They provided the challan no 520378, and as per the challan it supposed to be delivered on 29th November 2018, however it failed to get delivered, called the Hiland Park more the 10 times [protected] no response, called the toll free [protected], the took the complaint but of no help, today 30th November 2018, still not delivered,
Such a harrassment....
Complaint comments  Read comments [2]Complaint category Other

Big Bazaar — free product stolen

 AakashNeel on Nov 29, 2018
Check each and every product carefully before purchasing. They break open seal and steal products which are liquid. They remove the free product which comes along with the product. So check if it is for individual sale or not. Employees are worst, they steal free products.
The employees might tell you that the trolley bag of your choice is detective, which is actually not true. Intention is to sell it outside at a higher price....
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — clean mate dish bar - charges rs. 48. mrp is 36rs. only

 agarwalmohit on Nov 29, 2018
I have made a shopping for rs. 5147 on 28.11.2018. In the bill Big Bazar has charges me Rs. 48 when MRP is only 36rs.

I spoke to store manager regarding the same, and he told me take back 12rs. I asked him, how about returning money to people who are been charged extra. He told me to get lost and not to visit the store. I told him that this is not right way to talk customer, i will complain to head office or consumer forum. He told very clearly, if want to take your 12rs back then it's fine. Otherwise do what ever you want. I haae kept bill and product with me. Looking for a corrective...
Complaint comments  Read comments [1]Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — package is not delivered

 Nanda Kumar on Nov 29, 2018
I have ordered a king size cot with hometown

Order number:[protected]
Date of booking : 06/nov/2018
Delivery estimate date : 15/nov/2018
Product details: bolton engineered wood hydraulic storage king size bed

Tried reaching hometown customer care tool free number on the status of delivery however no luck till-date. After multiple follow-ups got response from hometown customer email, that the product would be delivered on 23/nov. But they didnt keep the promise on further discussion mentioned the product was found damaged in pre-delivery check and...
Complaint comments  Read comments Complaint category Furniture

Big Bazaar / Futurebazaar / Future Retail / Hometown — dawat basmati rice/santoor soap

 Shivaprasad dharna on Nov 29, 2018
Recently i have shopped at big bazar located in high street mall, majiwada, thane, maharashtra. So i bought dawart basmati rice recently i have opened the pack, but there is cheapest quality rice in it. Also i bought santoor soap (Large size) pack 0f 8 pieces, i have opened it there is different sizes of soap. Some of small size.
They are doing fraud business. Poor quality products. They are cheating customers by cheap quality products.
So iam requesting to take action on the company quickly....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — more than mrp and expired product.

 Prateek rao on Nov 28, 2018
Purchased karmiq olive oil today on nov.28 in jabalpur south avenue mall at rs 399 where the mrp that is written on product is 380 means more than mrp price. The amount that was written on display was rs 426 and offer price was rs 402, they cheated on price and manufacturing date is of 9/16 with best before 24 month's hence product also got expired two months back....
Complaint comments  Read comments Complaint category Online Shopping

Big Bazaar / Futurebazaar / Future Retail / Hometown — product given for repairing not received from more than one month

 Kritika Parmar on Nov 27, 2018
I Bought Electric Iron in July, 2018 and it stopped working in October, 2018. On 21st October, 2018 I submmitted this Ecectrical Iron in Big Bazar of "HOME LAND CITY MALL, vill. Kalyanpur, Sai Chakka Road, Baddi(H.P.) - 173205, and they said I will get it after one week but I visited their twice after every two weeks but still it is not repeared yet.

So, Kindly request you to resolve this issue or I should get my pament back....
Complaint comments  Read comments Complaint category Appliances

Big Bazaar / Futurebazaar / Future Retail / Hometown — refund of money through voucher

 Swetha Ravi on Nov 27, 2018
Worst ever service and worst ever online shopping experience! Customer satisfaction lies in the way you take necessary actions quickly! Not in the way you reply to the customer when they call with some cheesy replies! I ordered some things for offer on august! Got only one after a month of order and the remaining things are still undelivered! When we asked for refund you ppl say it will get refunded in 3 days and it's been 3 months you are still refunding! And don't ever betray people with offers again!...
Complaint comments  Read comments Complaint category Online Shopping

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