Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 36%
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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
331
down
117


Mobile:
Mobile:
up
34
down
23

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
36%
Complaints
2205
Pending
750
Resolved
612
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Big Bazaar / FutureBazaar / Future Retail / HomeTown related photos (385)

Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — false promotional offers !! fraud

 Manav puri on Jun 19, 2019
Mail has been shootout already to available email addresses in my reach with bill snapshot:
Note: Copy pasting the mail context.

>Issue occurred at store: Big bazaar, XION mall

I am writing the ANOTHER bad experience with big bazaar.

This made me to really doubt whether it was system issue or you guys are doing intentionally.

This is not expected from brand like @BIZ BAZAAR despite knowing you guys have tough competitors in market like reliance fresh, DMART, who are doing extremely good and not leaving any stone unturned to raise...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — complaint against the big bazaar staff agartala tripura

 Naina Sinha on Jun 19, 2019
I am regular customer of big bazaar as always I shopping from here and maximum time i find that after shopping and back to home some items are missing first of all i thought of that misses but i yesterday I saw the reality staff involvement are in it not only me many people are survive from same problems staff came for packaging are hidden 2 3 items which one is expensive... This one is immoral from the brand name doing this for saving their stock this huge fraud with people hard work money......
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — fraud atm transition

 KoyelB on Jun 18, 2019
Whomever it may concern,

I am writing this complain after suffering from a miserable situation(writing this on my mother's behalf). She have been victimized of banking fraud on 17th june. Someone used her banking details and some money got transferred to future retail. I would like to request you to have a fare look into this and refund the money. Though we already file a complaint to the cyber crime branch, although being a regular customer of your group I would like to request a fare enough decision and action from your side. Please share the official mail id where I can submit...
Complaint comments  Read comments Complaint category Banks

Big Bazaar / Futurebazaar / Future Retail / Hometown — printed price mismatch with billing price

 Venus Muduli on Jun 17, 2019
Dear Admin Team,

I have purchased 3 items on 15th Jun 2019, 2 items price match with printed price, one item price is not matching with printed one. There is something special for my nephew, so I have bought the items(1jean, 1 t shirt and 1 short pant). Due to this price mismatch I have to again buy items from another store because I can't come again so much distance and return the same. For proof, I am enclosing the images and also I have not detach the price tag from the items. Who is responsible for this type negligence and who will give me the extra money I have spent, though...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar employees behaivour

 Pooja Sandeep Bailwal on Jun 16, 2019
Big Bazaar Aditya Mall store in Indirapuram. Employees behaviour is very bad. They have no manners, addicates. Cash counter employee Mr. Ashish he is very Battamiz. Staff management is not good. They have no knowledge how to talk with customers specially to ladies. I’ll complaint against store employees. I want resolve my problem asap. I’ll not purchase in big bazaar store and I’ll complaint against store in Police Station in harassment case....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — parking denied in badrappa layout big bazaar

 rohith s Gowda on Jun 16, 2019
I am customer coming in my auto rickshaw for shopping in big bazaar, badrappa layout branch, blore. Security and manager in basement, denied me to park my vehicle in the parking area. He says there is no rules to allow an auto. what kind of rule is this..?? Does it mean that only rich who comes in are treated better way and middle class are treated badly..??...
Complaint comments  Read comments [3]Complaint category Security Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — old pf not transfer to my uan portal

 Azhar Rasheed on Jun 14, 2019
Dear Team
Namaste
I am azhar from Allahabad future Group big bazaar old employees oin to this company 27 June 2006 but still my old pf not transfer to my uan portal so please transfer to my pf amount to my portal.

Find the below details

Name - Azhar Rasheed Ansari
Emp Code - 020794
UAN NO[protected]
Date of joining[protected]

For your reference attached the my salary slip.

Do tha needful as soon as possible .

Regards
Azhar Rasheed
Mob [protected]...
Complaint comments  Read comments [3]Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — casserole set fp app cashback scheme!!!

 Chandan Gahlot on Jun 14, 2019
Hi,

I have bought three casserole set from big bazaar on three different bills on alternative dates within the scheme period and i was assured that Rs. 300 (as per scheme cond.) will credit in my future pay app. But i have received the the benefit for two pieces only on 3rd of the June 2019.

I spoken with your future pay app toll free number and they told me that this scheme is applicable up to 2 piece only. Now my first query is that i have not bought all three pieces in one bill and and second is if this is on my mobile number([protected]) than store team should...
Complaint comments  Read comments Complaint category Appliances

Big Bazaar — charges for carry bags in big bazaar

 Sheetal8 on Jun 12, 2019
As per the law, stores are not allowed to charge anything for the carry bag from customers but Big Bazaar store in Seawoods Grand Central Mall seawoods does not seem to follow this.

They Charge 15 rupees for a single bag. When I ask them about this they say it gets refunded in future pay. Now My question is why are they first taking the money. 90% of people who shop from big bazaar don't even n=know about future pay and how to use it. They are taking advantage of it.

It is not for the first time, many have raised this issue earlier also but they haven't done anything...
Complaint comments  Read comments [3]Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — bought one piece but billed for two pieces

 Gaurab Verma on Jun 11, 2019
Today I did my shopping at Big Bazar Cosmos Mall Siliguri (WB). My Mob No [protected], Tax Invoice No [protected], TILL No 13, Memo No 0000704.
After reaching home I matched my bill with the goods & surprisingly I found that I have been charged for two pieces of CERELAC MG 5FRT 300g (Rs. 245/- x 2 = Rs. 490/-) but I have actually bought & got only one single piece of that. May be it's an mistake on your part.
I request to kindly reconcile your inventory & arrange to refund my Rs. 245/- at the earliest. You may refund the same in my Future Pay wallet.
Regards
Gaurab...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — refund not received in future pay

 tanu chauhan on Jun 11, 2019
I have recharged my future pay wallet on 31 may to pay my bill in big bazar but their server was not working that's why I paid the amount through my debit card..But then my wallet amount was also deducted ..The person who was billing told that your refund will be credited soon..But now today is 11 june and i still have not got my refund..I'm calling customer care again and again but they are also not resolving the issue....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — amount not refunded yet

 Neetish jain on Jun 11, 2019
I had made payment to bigbazaar on 08/6/19 of RS 398 in phonepe UPI of which no bill was generated then they said to make one more payment i made another payment then bill generated after that they said that refund will be credited to your account within 24 hours and it is 4th day now no refund was given and in customer service is also so rude and they are saying daily refund will be processed in the evening.
i have all the details of the transanction, recordings bank statement etc
my transaction ID is P1906081204142094407753...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — at baddi solan big bazaar non availability of paper bags and available bags are not as we get at other big bazar eg chandigarh

 sumeet.mehta on Jun 11, 2019
I asked cashier for paper bag she told they don't have and called manager he told we don't get paper bag for this site .
Some thing is wrong going here the bags they are providing don't match to other outlet of bif bazar and cost will be not more then 2 rs why 7 is charged
I will put this matter to consumer court and will file a PIL in high court also to no this reason....
Complaint comments  Read comments Complaint category Unauthorized charges

Big Bazaar / Futurebazaar / Future Retail / Hometown — charging for carry bag despite various rulings of consumer forum regarding this

 Ankush2113 on Jun 10, 2019
I am Ankush Kataria, resident of Kataria Niwas, Ward No 3, Mudki district Ferozepur
I ussually go to Easy day, Faridkot for shopping the basic amenities for my house. Today and yesterday i came to shop here and at the time of billing they themselves charged me for carry bag and didn’t even asked me for that.
Seeing which i told them about the rulling of Consumer Forum, chandigarh regarding this issue only wherein forum had cleared that this is a unfair trade practice as if a consumer is coming to buy from any store and have bought something from that store it is obvious that he...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — charging money for carry bag

 Cheekushikha on Jun 10, 2019
Big Bazaar is charging unnecessary cost for cotton carry bag which are clearly prohibitted under Plastic Waste (Management and Handling) Rules, 2011. Thus consumer are not liable to pay any such cost. When I asked them the reason person on billing desk he said that everyone is paying and if I do not want to pay then no problem. You may carry the items in your hands!...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar mis behaviour at his premises - poor and nil response from bb

 sharmapraveen on Jun 10, 2019
TO,
Managing director : mr kishore biyani,

Big bazaar /future group

Knowledge house,

Shyam nagar, off:jvrl

Jogeshwari east

Maharastra

Mumbai - 400060

Dear sir,

Subject : complaint for assaulting customer and his family at your premises publicly on 15.9.2018 at big bazaar (Main road –ranchi).

Sir,

I would like to take this opportunity to bring one deadly incident to your notice as it belong to safety concern of me and my family members...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar mis behaviour at his premises..still nil response after 10 months!!!

 sharmapraveen on Jun 10, 2019
Managing director : mr kishore biyani,

Big bazaar /future group

Knowledge house,

Shyam nagar, off:jvrl

Jogeshwari east

Maharastra

Mumbai - 400060

Dear sir,

Subject : complaint for assaulting customer and his family at your premises publicly on 15.9.2018 at big bazaar (Main road –ranchi).

Sir,

I would like to take this opportunity to bring one deadly incident to your notice as it belong to safety concern of me and my family members which has been...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — mop spinner broken

 Hemant Liman on Jun 10, 2019
I purchase dreamline magic mop last August but few days ago spinner of mop broken ( bhilai big bazzar CG)
CAN ONLY SPINNER AVAILABLE TO BUY..if available in bhilai plin form me on my mobile no [protected]
And else email me on my emails id [email protected] com for your referance i attach photo and vedio of brokened spinner pl go to attachment

Regards

Heamnt...
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — regarding the shorts I bought

 muskan sabharwal on Jun 9, 2019
I bought a shorts on 9 june 2019 and it counts in the bill but i didnt found it when arrived home. Due to rush and crowd the packer must have not packed it. I bought it from big bazaar elante mall chandigarh. What should i do now? This is really disappointing that it is the responsibility of the packer to assure that everything is packed. Is it my duty to check whether everything is at place is at place or not? The customer is already busy with the crowd passing by and billing and then this happens. Kindly recommend a solution to this....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — billing counter is too crowded faridabad city

 Vyapak Sidana on Jun 9, 2019
Hi,

As I have been continue to shop with big bazaar, main challenge is the billing which is nightmare.

This has been observed that billing counters are very less and people are very few to attend the customer billing .

Request you to pls look to this urgently .
We will come back once this issue is resolved .

Contact me for more clarification
[protected]

Vyapak sidana...
Complaint comments  Read comments Complaint category Other

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Big Bazaar / Futurebazaar / Future Retail / Hometown
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big bazaar employees behaivour
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