Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 28%
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1950
COMPLAINTS

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
222
down
82


Mobile:
Mobile:
up
22
down
15

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
28%
Complaints
1950
Pending
881
Resolved
320
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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — haldiram rasgulla

 Suprio Bhakta on Jun 16, 2018
The mrp was 200rs. While billing it says 80rs. Hence they denied to sell me the product. And they couldn't provide me a substitute!
They said it's a mrp problem.
They were not even interested to talk to me..
Such an unprofessional service sesk.
Then i asked them to bill it again so that i can file a complain. They even denied that too.
They said "we can provide you a screenshot"...
Complaint comments  Read comments [1]Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — excess billing charges

 Srinivas Dash on Jun 16, 2018
Today at 2100 hrs i with my family member visited big bazaar at survey no 131, quthabulpur mandal, rr dist, besides runway9, kompally. On entrence we found business advertisment of make purchase of rs 2500 and get rs 1000, no where it was mentioned that the rs 1000 will be paid on coupen, which can be redeemed of rs 250 on each month till end of september. No terms and conditions were mentioned in any advertising propogated in the store. So, i did baught marchantail of rs 4064, bill no cin no l51909mh2007plc268269, paid through debit card. The billing boy asked me to visit customer care and collect...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — security guard in luggage corner

 sufiya shaikh on Jun 14, 2018
Today i visited big bazaar store with my husband. It was a unplanned visit. I kept my luggage (Bag with some hospitals files in it) in luggage corner at big bazaar.
Security lady gave me a token.
But will shopping i lost my token. We requested them to give our luggage. But the lady used some insulting language in front of us n behind us. She was too much. This made me felt bad n changed the opinion about the store service & the staff....
Complaint comments  Read comments Complaint category Security Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — stopping promotional messages

 Sumeet Shandilya on Jun 13, 2018
Hi

Every day i am getting the unnecessary promotional offer sms from future bazaar/ big bazaar. I don't wish to receive those type of sms alerts. So please stop it immediately.

I want to cut it down from your side. I don't want the solution like "sending a sms mentioning"dealz no"to 575758." because it charge 3 rupees twice... And it replies back saying 'dealz is an invalid keyword '.
Please do the needful from your end....
Complaint comments  Read comments [1]Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — big mistake on bills of customer

 Chander Karia on Jun 12, 2018
I have purchasing home made product from big bazaar on 11/06/2018 at kalyan metro junction mr. Santosh jangam cash counter person tax invoice number [protected] he make a mistake one product mro is 79/- but he made 550/- big mistake do it if customer not recheack bills then surfer extra cost of product which he is not purchased it which type of service provide by big bazaar to customer please look the matter take a action to this mr. Santosh jangam as soon as possible...
Complaint comments  Read comments [4]Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — poor quality of service

 Duh on Jun 11, 2018
Dated 07.06.2018, was my first day in easyway club store opened at 234/3a, ajc bose road, kolkata. (A unit of future retail ltd., fmc fortuna).

Firstly the below average billing clerks wasted one hour to bill my products.
I took membership after payment of rs.999/- and placed order for home delivery, as being member, was the mandatory requirement for home delivery service. Inspite of paying my bill amount and membership amount, the items which were promised to be delivered within 20 minutes did not reach me even after 15 hours. I had to make alternate arrangement of important...
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — hometown - martin half leather sofa

 guru_kulkarni on Jun 10, 2018
Hello,
I bought a 3+2 hometown - martin half leather from marathahalli branch. Sales man + manager told me that, all the material touching the body is pure leather & other material is leatherrite.

With in 3months of usage, i started seeing that corner of sitting places started pealing. I can't believe that if it is a leather then why i should have the pealing. So i feel i am sold with wrong product info. Martin half leather don't have pure leather on touching surface.

Can anyone confirm if all the touching surface of martin half leather is pure leather?
Complaint comments  Read comments Complaint category Furniture

Big Bazaar / Futurebazaar / Future Retail / Hometown — pf not received yet job resigned on 05.08.2017.

 Mohan Kiccha on Jun 8, 2018
Dear sir/mam

This is it intimate u that i have submitted my pf claim form in my organization. I resigned job on 05/08/2017 but still not received my pf. The hr person is saying the form is submitted..
And i am checking in epf portal online also but * * no record found*

So request u to kindly look in my matter
My details are mentioned below.

Emp code:- 380254
Pf no - mh/knd/1481388/39041
Name - mohan
Company - future group (Big bazaar)
Location worked - big bazaar bidar. Bidar (Karnataka)
Mail id :- mohankichcha@gmail.com...
Complaint comments  Read comments Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — motichur ladoo

 Rawanaf on Jun 7, 2018
Yesterday i visited big bazar food mart, shealdah, kolkata, west bengal. I bought, "motichur laddoo" which was taped and packed. As i open the box today it was full of fungus and the laddoo's were rotten and the odour was very bad. And i have called shealdah big bazar, and they said they will call me back after knowing my bill no. But now after almost 3 hour's no call has come and the phone is also not reachable. We can't expect this much of negligency from big bazar. I hope you guys will take proper action of it. Now i don't want to post pictures of those laddoos as i am expecting your action.
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — pf claim not received

 starn43 on Jun 7, 2018
Dear sir/mam

This is it intimate u that i have submitted my pf claim form in my organization in dec 2017 but still not receive any status. The hr person is saying the form is submitted..
And i cheque online also but * * no record found*

So request u to kindly look in my matter.
My details r

Emp code:- 380133
Pf no - mh/knd/1481388/39140
Name - rajendra prasad
Company - future retail ltd. (Big bazaar)
Location worked - big bazaar experia mall dombivli east mumbai mh
Mail id : rajendrastarn@gmail.com...
Complaint comments  Read comments Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — no update on product after a month of waiting

 karthikesh s on Jun 6, 2018
Hi
I had booked an single seat recliner dated 3rd of May and they said as it's over booked you ull recieve on 25th of May and till date there was no update whenever I call customer care people they disconnect the call and block your number,
Seriously this people are insane if u cannot deliver it on time please don't take the order .
I need my money now and in no interest to take the recliner....
Complaint comments  Read comments [1]Complaint category Furniture

Big Bazaar / Futurebazaar / Future Retail / Hometown — manipulation in bill amount

 Ajayan0211 on Jun 6, 2018
I was billed a total amt of 782.50 among it one item of 22.50 was not given but the amt was debited from my card. He has even crossed the amt in the bill but swiped my card for the whole amt. and not delivered any item.This the training big bazaar given them to extract money from customers. I wont travel to the shop 30 km away for 22 .50 amt.will educate my family and friends abt the tricks. In addition he forgot to bill the plastic bag and put a bill and i paid 5 in cash
Bills are attached to locate the store and biller. Ajay
[protected]...
Complaint comments  Read comments Complaint category Health & Beauty

Big Bazaar — duplicate/used product selling/

 pankaj84353 on Jun 2, 2018
Sir big bazar indore se child ke liye dt. 1-6-18 ko toys purchase kiya tha jo ki used hone ke sath damage nikla. Sare farzi kaam isi desh me honge asa lagta hai. Aur abb bolte hai ki appko vahi open karke check karna tha. App bhi yadi koi product big baazar se lete ho to plz check kar lena. Sir abb me indore se 60 k. M. Door rahta hu. To big baazar jane se raha but. Abb me kabhi bhi without checking ke kuch bhi nahi purchase karunga. I hate big baazar and others online fraud websites....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar saving club card

 priya guggari on May 31, 2018
I had took big bazaar saving club card in hubli. I had asked them while taking wether it is accepted in all the stores of banglore. They told yes and convinced me to take the card
But they are declining it every where. Validity of the card will be completed by july and it will be waste after tht i have much points in card
Please at least provide the list of stores which accepts big bazaar saving club card...
Complaint comments  Read comments [1]Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — duplicate bill-

 Partha Jyoti Narayan on May 30, 2018
I have bought a fridge in the month of october and the bill got erased and now i want to raise a complaint about the fridge... Kindly provide me the duplicate bill.
The fridge has been bought from bigbazar, diamond plaza. The bill has been made in the name of mr. Parth jyoti das or ms. Aruna das.
Kindly help me out.

You can reach me at parthajyoti1991@gmail.com or +91 [protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Big Bazaar / Futurebazaar / Future Retail / Hometown — humiliation at your branch

 Jagdish Mandovara on May 29, 2018
Dear sir,
This is to bring to your notice that i am a big bazaar customer from more than 10 years but when we visited your raipur branch, ahmedabad yesterday we purchased items of rs 6200 and when we came to exit counter the security there started taking out my purchased items one by one. It was just a very insulting moment for me and my family.
Sir if you allow bag of the costumer then it is the duty of big bazaar people to see about the items and seal the bag. Or you should not allow customer bags. Or there should be helper to put my items in the bag and move us through exit counter....
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — irritating promotional messages

 Satishprasadtiwari on May 26, 2018
Please help stop the promotional and unwanted messages from future bazaar on my mobile.

I already sent a sms mentioning "dealz no" on to 575758 to unsubscribe for the promotion sms. But still i'm getting those promotional sms.
I have tried sending the message on 575758 it says
"dealz is an invalid keyword. Please use the correct keyword and try again.
My mobile number is [protected]...
Complaint comments  Read comments [2]Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — vishal the big bazar gorakhpur employer talk to consumer very disrespectfully and arrogantly [Resolved]

 Raunak Jaiswal on May 25, 2018
Sir, i m say to sorry but i m very much disappointed and hurt because of big bazar employee who's name vishal, i was going to chocolate section and here vishal stand there and no matter what consumer ask he straight say i don't know...
But although i ask for his help, i was pleasantly talk to him that "is there any discount on this chocolate" he say loudly nooooo and everyone looking at me then, i m telling to him that why are u raise your voice, then he talk me very disrespectfully, there are some hindi sentence which he used "dikhae nahi de rha bada bada likha ha price utna ka milaga, mana...
Complaint comments  Read comments Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — magic mop bucket

 Bhagwandas shetty on May 24, 2018
I have purchased one magic mop bucket in 2017 but from last month on ward the spinning of the bucket is no working as I am not able to use it . Please give the repair center address and contact details by return mail . I have been trying to contact the customer daily but not able to get the contact. It seem may of my friends and relatives have same problem and it has not been resolved for month together. If the same is not resolved at the earliest I will have no alternate but to carry the bucket and dump it at the BIG Bazar Andheri west

urgent...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — defective shirts were sold to me

 suraj1987 on May 21, 2018
On 26th January 2018 I had purchased few shirts and trousers. the shirts from Bigbazar of VIP road, being of light shade the salesman told me that I can try the size of any shirt and he will give me the same size of light colours which I selected. When I opened one shirt for use for a day I noticed that near the arms and armpit the threads in irregular manner coming out. I thought that may be it was due to my fault it happened unintentionally. I gifted 2 shirts to my brother as well. Now when he opened the shirt he noticed the same issue and I too when checked with my remaining shirt it too had...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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