Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 32%
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1859
COMPLAINTS

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
248
down
92


Mobile:
Mobile:
up
24
down
18

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
32%
Complaints
1859
Pending
764
Resolved
395
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So far so good - The company responded to our notifications and is working on resolving complaints.

Big Bazaar / FutureBazaar / Future Retail / HomeTown related photos (281)

Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — glass bowl free gift not given at counter

 sudheerkumar577 on Oct 14, 2018
Today morning i did shopping in big bazaar, phoneix mall, bareilly branch, up for a worth of rs. 10, 000/-.

At the counter they failed to give a glass bowl which was mentioned free with britannia toasttea premium bake rusk of 273gms.

Big bazaar to ensure that the free gifts available for the items are given to the customers without fail.

It is also requested to give a feedback on this complaint at the earliest. Thanku....
Complaint comments  Read comments [2]Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — complaint against complaint - higher price charged by me more than mrp

 Jazeb on Oct 13, 2018
I have done shopping from gorakhpur big bazar airport road on 29/09/18 till no 5 tr 29454
Tax invoice no. [protected]

I have puchased gh prime clove.. Mrp was 99 and i was charged 110.

I have complained about this 3 times one time no complaint no. Was provided by them
2nd tym bb[protected] on 8.10.2018
3rd time bb[protected] on 11.10.2018
But till yet no response in recieved....
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — non refund of profit club card

 Jai Gianchandani on Oct 13, 2018
As deposited 1 profitclub card from which rs 56 were taken out by big bazaar. The card was submitted with your kalkaji, new delhi branch along with my particulars along with a cancelled check and i was assured that the refund would be made within 2-3 days whereas it is more than 15 days and the refund has not been made so far
Please look into the matter and do the needful immediately.

Name-gope kishnani
Email id-kishgope@gmail.com
Phone number-[protected]...
Complaint comments  Read comments [1]Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — bed not delivered

 divya sahni on Oct 12, 2018
I purchased a bed on[protected] and was asured that my bed will be delivered by
[protected] and one day before delivery i will get a confirmation call from the delivery section but i did not received any call yesterday and not till now i havnt received any call. They also told me that after[protected] they will not be able to deliver the product as their will be no entry. Only after[protected] they will deliver. I want my bed to be delivered today itself. My registered mobile no. Is [protected]...
Complaint comments  Read comments [1]Complaint category Furniture

Big Bazaar / Futurebazaar / Future Retail / Hometown — problem in query resolution-product delivery issue

 pragya panda on Oct 12, 2018
Hiii... I went to big bazar on 7th oct at krishna plaza, bbsr for the 1st time... Grocery purchase where a rice bag of 25 kg was to be delivered home.. Delivered after 2 days but wrong rice.. After calling up repeatedly to change the rice.. No proper resolution has happened... Utterly disappointed.. I want the same changed on an immediate basis as the same has caused great inconvenience..
Pls see.....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — dual payment on same purchase

 IndranilMukherjee on Oct 11, 2018
Dear sir/madam,
I am susmita das from salkia, howrah. I have purchased some products from your bigbazar avani mall counter at 30/09/2018. My billed amount was paid by my father's bank of india's debit card but i am following that by updating the passbook, the billed amount is paid by two times. I already talked to your counter help desk, they are not interested to help me about that.
I am a regular customer of bigbazar, previously i have not faced this types of problem.
The problem is so serious to me because bigbazar help desk is not helping me.
I am sending you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — bill charged more than mrp

 nirbhay.choubey85@gmail.com on Oct 11, 2018
Date-7/10/18
Big bazaar, bokaro steel city
Tax invoice no -[protected]
Bill amount - rs. 3383.9
In this bill big bazaar charged rs. 209 for dettol handwash 900 ml but on product mrp is rs. 192 only. Total 17 rs. Extra charged by big bazaar.
Most of us don't think to check bill, but assume in every bill 17 rs extra charged illegally, calculate the fraud of profit.
It's my 4th experience with big bazaar and in every big purchasing it happens.
Authority need to explain.
The same will be also inform to consumer forum in case dissatisfactory...
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — double payment

 Ashek.mahmood on Oct 11, 2018
I am from bangladesh & presently staying at chennai for treatment purpose. Today, 11.10.2018 i have visited your express avenue branch & purchased goods amounting inr 8, 778.300
First time i paid by my bd credit card (7708) but counterman said it declined & i paid in cash. But after checking my email i found a valid transaction amount of inr 8, 778.300...
Complaint comments  Read comments Complaint category Credit Cards

Big Bazaar / Futurebazaar / Future Retail / Hometown — goods not delivered at home

 nikhilm93542673 on Oct 10, 2018
Hi, Several Times i Do Shopping At Big Bazaar, Never it Has Happened That Goods Hasn't Delivered At My House.
But This Time Things Was Different, I Made Shopping on 07/10/2018
At Exhibition Road Patna, Challan no-430696, TIN -[protected], TR No-85426, ST No-2547, Complain That I Made To -[protected] Is "BB[protected]"
Several Times I Made Call On Store Tel no-[protected], [protected]
But No One Is Picking Up Phone.
Finally I Called To-[protected], They Registered my complain But Till Date No One Is Responding For The Same....
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — not listing my problem

 vijay.nagpal200 on Oct 10, 2018
My problem not sotout sir bigbazar se koi response nhi aaya hai mera item exchange nhi kiya ja raha jai big bazar mein jabki bade se bade brand ke showroom pe within 7 days mein exchange hota hai big bazaar wale kya apna stock only khatam karna jante hai kya galti se galt size le liya par wo usko exchange nhi kar rahe hai clear mana kar diya aese to customers ko aage bhi problem hogi...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — very poor service from hometown - now not providing bills required to submit to it dept

 Sanjay1970s on Oct 10, 2018
Dear sir/ ms,

My name is sanjay singh and my contact number is [protected] and emai id sanjay1970s@gmail.com.

I had contact hometown lodha palava xperia mall, dombivli (Thane dt., maharashtra) outlet in feb'18 and at that time being impressed with the quality shown, decided to go ahead with the modular kitchen and interiors works to be done by hometown.
I think that was the 1st mistake done by me in my life.

First of all the quotation given by ms. Anjali from sales (Based at xperia mall) was 50% lessor than the final estimate given by the site...
Complaint comments  Read comments Complaint category Utility Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — rs. 10, 100 transaction.

 chandrakantchavada@gmail.com on Oct 10, 2018
I was not properly explained by your staff at anand big bazaar about future pay card and was given card for rs.10, 100 which i paid by my debit card. Card number was [protected] on 9th of october. Immediately i did the shopping and at the payment time cashier told me that i could use that card only for 1000 rupees a month which was not explained to me by your staff jatin (Mobile no. [protected]). After knowing this i went to the counter to refund the money because i was misguided in the card issuance matter. The money has not been refunded yet instead i am getting one time password continuously....
Complaint comments  Read comments Complaint category Credit Cards

Big Bazaar / Futurebazaar / Future Retail / Hometown — exchange

 vijay.nagpal200 on Oct 9, 2018
Agar koi customer galti se galt sixe purchase karta hai ya kar leta hai to kya isko exchange karna galt hai aese to customer waha jayega nahi main to bilkul nhi jaunga and main aur logo ko bhi mana karunga jaane se kyuki jaha coprate nhi kar raha store waha se purchasing kyu ki jaye agar meri koi help ho to please inform me customer 1rs ka ho ya 100000 ka cutomer customer hota hai...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — services

 Ananga Bhattacharya on Oct 9, 2018
I am a senior citizen. I prefer to shop with big bazar as home delivery facility is available there. For a few months I have stopped shopping from local market as the home delivery facility is very much beneficial for old age people like us.

Today, apart from some grocery items I have purchased a 25kg packet of KRT rice. When I approached the home delivery counter, one lady staff was there. She just told me that they are now busy with puja exchanges for which they have temporarily suspended home delivery works. I approached a senior managerial staff for help. He exchanged some dialogue...
Complaint comments  Read comments [2]Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — poor store mgt/helpdesk in sealdah

 BANKING GYAN on Oct 8, 2018
This is 3rd time with in last 3month that scanner is billing mrp price where as actual price of that particular item is other, when i asked your billing representative they simply said "mujhe nahi pata", after then when i went to meet ur helpdesk represtitv he rudely said "line mein khare ho jayie"

We almost 100 families in our socity will definitly break all the relation with future group & we shall start to shop from spensers asap....
Complaint comments  Read comments [1]Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — poor service at big bazaar, tirunelveli

 Mohit Wills on Oct 7, 2018
To day i made purchase at big bazaar, tirunelveli giving my mobile number [protected]. Many products including vanish was not billed at counter stating the product was not reading in the system. The products was taken some were to get scanned. After 15 mins i was replied there is no employee in the shop to scan the product and asked me to purchase those products in some other super market. So i paid for my remaining purchases and went to reliance market to buy the products that are refused to billed by the big bazaar, tirunelveli. This is not the first time this issue was happening in the big bazaar,...
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — mrp related issue

 Adikanda on Oct 7, 2018
Bigabazar - baddi (Hp)
Dalia 500gm mrp-rs.22.00 of manufacturer where bigabazar mrp 23.00.
When i complaint regarding this bb edit & replace their mrp label with a mrp of 22.00 but the barcode is still with a mrp of 23.00. But they denay to sale me the product. The behavior and coordination of the employees on billing countries are very poor. They also denay to make me a complaint on their register....
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar — urgent-complaining about newly brought kurti which is badly torn but hided very cleverly by hand stitch to make the customer fool

 Ms SS on Oct 7, 2018
I brought a new fresh kurti (Which was not in offer also) from big bazar (Future retail ltd), jail khana more, burdwan 713101, west bengal, on[protected]Cin no. L51909mh2007plc268269). I did not observed the back side of kurti and after coming home, when giving the trial, observed immediately that its badly torn and to hide that, they intentionally made hand stitched over that very carefully to make the customer fool. Its really pathetic to get some absurd thing from such a big company like big bazar. This should not happened. We are paying a full amount to them and getting such product, my newly...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — offers had not been given to us on purchase of upto rs 10000

 Roma jaiswal on Oct 6, 2018
We have purchased some clothes upto rs 10000 from your store after that at the billing counter the man there have ask to choose a gift offer as per your offer catalog present there then we have choosen the offer of getting a trolly bag but the offer item has some defect so we ask them to keep the offer pending or gv us some other offer or benefit but they refuse.. Its a loss for us.. The store manager there was very rude n arrogant... This is d worst experience we ever had with bazar...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — korey geyser water heter from bigbazar mysore

 Nandeesh v on Oct 5, 2018
My self nandeesh, i purchased korey geyser, 50 liter from the bigbazar mysore after 4 month it is not working and i complent to the service center and also bigbazar, from bigbazar i revived computer generated bill but it washed unfortunately and i have warranty card but service guys asking bill but bigbazar is not giving duplicate bill and they are acting like irresponsible,
Better i am suggesting please dont purchase any product from the bigbazar i will not go bez of the theier services after the purchase...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

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