Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 29%
Submit a Complaint
2007
COMPLAINTS

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
233
down
86


Mobile:
Mobile:
up
24
down
18

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
29%
Complaints
2007
Pending
886
Resolved
350
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Big Bazaar / FutureBazaar / Future Retail / HomeTown related photos (271)

Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar gift card

 Sayed Zakir Shah Dharwad on Aug 19, 2018
Dear sir / madam,
My name is sayed zakir shah, i am working on tvs motor company & taking care of north karnataka, every month & quarterly i am conducting meeting & giving reward to our dealer staff/ vendor in terms of big bazar gift card from the last 2 to 3 year we are purchasing gift card from hubli average amount of 1 to 1.5 lakhs in every month or quarterly, from the last 7 to 10 month our vendor complaining about gift card not accepting in big bazar, that time we thought that due to expired of card mostly that card is not accept in the big bazar, we have never thought or doubt on big...
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — need duplicate bill

 SubhrajitD on Aug 19, 2018
I purchased 51 bar one cadberry where 27 were 5/- and 24 were 10/- but the guy in counter placed 10/- for all. I had purchased other items too in that bill. Fortunately i got the refund of 136 /- from customer care for chocolates but they marked in the original bill which i suppose to submit in my office for claim purpose. I asked a duplicate bill but they denied. Please provide a duplicate bill for the same. Shop located at avani mall shibpur howrah. I have attached the bill...
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — purchasing from my card by someone else

 Dhirendra Singh Katiyar on Aug 16, 2018
I m member of your easyday shop of geeta nagar kanpur (U. P). Last two weeks somebody's purchased on my card. I got 4 messages. Which is not done by me or physical card. I was complaint this issue to easyday staff and they give assurance that will not repeat. But today again i got message and somebody or staff person purchases without using physical card.
My easyday card number [protected].
Please see this issue and resolve as soon as possible....
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — didn't redeem my free voucher codes

 Ravikantyadav26023 on Aug 16, 2018
I went to the billing counter to redeem my free vouchers then the biller told me that the voucher wouldn't be redeemed because my purchase amount is less than 500, which is not mentioned in the message.
One of my friend had the same voucher and he redeemed yesterday on the purchase of 150 rupees purchase.
Today is the last date of voucher.
One more thing i want to add is that the biller and staff members who give free product on the purchase of other product, of big bazaar mughalsarai are worst in behaviour and nature, they just ignore us.
Do solve my problem soon....
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — very rude behaviour, arrogant and insulting manner and also offensive service

 bhaumik dhameliya on Aug 15, 2018
14 august 2018
[protected]
I made a account in future pay a one year ago. Then he add a 50 rupees in my future pay account to buy or purchase from big bazzar. So i went big bazzar yeasterday. I have two account means 50 plus 50 rupees in two account. When i went to billcounter he told me that i will not make a bill of your item because of you have two account and he adds you have to come tomorrow for using another account. I told him that i will not go untill and unless you make the bill then he called a manager and manager told me that to get out from the big bazzar
And he...
Complaint comments  Read comments [1]Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — payment not reflected on your account my bank transfer is complete

 Amit8315 on Aug 15, 2018
Dear sir please clear that my payment detail which is done by today 12.46 noon

Thank you for using your SBI Debit Card XXXX1788 for a purchase worth Rs3732.0 on POS [protected] at Payu Pa*Payu Payments txn# 016144.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]...
Complaint comments  Read comments Complaint category Banks

Big Bazaar / Futurebazaar / Future Retail / Hometown — about return of products in big bazaar

 adarsh1002 on Aug 15, 2018
I have returned some item after my billing because the prices were not matching with display but i was given a credit note instead of being transferred into my bank account for 30 days. My question is i dont want your product so why i am being forced to buy again from big baazar. It is kind of monopolistic policy where a consumer is being forced to buy from your shop even if doesnt want to. Request to return my money otherwise i will complain about this in consumer forum....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Big Bazaar / Futurebazaar / Future Retail / Hometown — staff behaviour

 sushilkumar phulmali on Aug 14, 2018
I am sushilkumar, Branch manager SBI Hyderabad.
Today i visited to big bazaar uppal for purchase of a bag on the way to office, on seeing home delivary option i went to Customer service desk for enquiry.
I was attended by Mr.Basha id no 371806, he said it will be delivered.
After purchasing and while handing over to staff they rejected to take oil packets and took other items for home delivary.
I asked Mr.Pasha that you did not said that time about restrictions on items and after purchase its unprofessional to decline delivary i said, as i was on the way to office.
Complaint comments  Read comments Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — golden harvest long grain rice

 Ritu08 on Aug 14, 2018
In big bazaar store your store employee said to me it is good rice but i made rice 4 tyms it is not good according to him he said it is same as golden harvest dilkhush rice but seriously it is thick in size no long grain... I can't eat anymore
What to do.. Please replace my product with another rice which is good in quality or any basmati rice. I can't eat anymore plz do smthng...
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — I have lost my bill

 komal 82 on Aug 13, 2018
Dear sir,
I purchased some products along with clothing of rs 4500 approx from big bazzar... Now the clothing doesn't fit in size and due to the mahabachat sale... The have packed the clothing with magnetic seal and haven't removed it... Unfortunately i lost my bill and now they want a bill to replace the item or yo remove the magnetic seal.
My registered mobile number on bill is
[protected].
Kindly send me a duplicate copy of the bill on my email address-komallal81@gmail.com for date_[protected]. I will be very thankful to you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — incomplete process date of exit in pf

 Raj Krishnaraj on Aug 13, 2018
Dear sir/madam,

This is it intimate u that, i have submitted my pf claim in online update, but still i have not *date of exit *updating incomplete, the hr person is saying, already send to mail in zonal office with in two times.

This processing do not updated.

So, pls request you to kindly look in updating my pf _date of exit,...

My details;

Emp code : 281574

Uan :[protected]

Name : a krishnaraj

Company : future group (Big bazaar)

Location : big bazaar (Rayapettay)...
Complaint comments  Read comments [1]Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — harassment

 Nimai Patel on Aug 12, 2018
Sir/madam,
I have not purchased any pantene shampoo costing rs. 395 on today i. E. 12.08.2018 from big bazaar, keonjhar, odisha store but the same was added in my bill. Due to heavy rush i did not check the bill and i paid the amount of rs. 1418.49 which includes the cost of the shampoo. Later on while checking the bill at home i discovered the discrepancies. Then again i went to the big bazaar store and waited there for 1 hour for reimbursement of the shampoo bill. But, i did not get the amount cash back or credited to my account rather i was given a slip to purchase other items of the...
Complaint comments  Read comments Complaint category Home & Garden

Big Bazaar / Futurebazaar / Future Retail / Hometown — in pf relieving date not updated.

 amgo on Aug 10, 2018
Dear sir/mam,

This is m govindaswamy i have worked in (Hyper city retail india pvt ltd) total 5 years 1 months, now big bazaar as takeover hyper city, i want to update my reliving date in my pf lost 8 months i am following this that hr is telling waite
I don't have a rights, yesterday i went kundhanahalli gate big bazaar again he told me to white

Date of joining: 01/10/2012
Date of reliving: 20/11/2017

Kindly look into the same waiting for your reply...

Thanks & regards,
M govindaswamy...
Complaint comments  Read comments [1]Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — promotional messages on my mobile

 Harini 123 on Aug 10, 2018
They send close to 6 SMS per day regarding their products and price drops.

I am not interested. Have mentioned this to the customer help in-store at Udupi.

Please block these SMS.

I only like to shop offline. Not interested in any of these offers.

They only fill my inbox without any interest to me or profit to them.

BLOCK THESE DAMN MESSAGES....
Complaint comments  Read comments [1]Complaint category Department Stores

Big Bazaar / Futurebazaar / Future Retail / Hometown — extraordinary delay in delivery

 sangeetamber on Aug 7, 2018
Booked my study on 17 July at Hometown, TGIP Noida, Delivery date was committed to be 25 July, but later I came to know that delivery is postponed to 25 Aug.

Contacted customer care for a no. of times, but proper response is missing.

It is causing great inconvenience, but no action is from your end to expedite. The way, you are treating the customers is horrible. Expected an early delivery with due compensation....
Complaint comments  Read comments Complaint category Furniture

Big Bazaar / Futurebazaar / Future Retail / Hometown — harassment and item lost there.

 AnshuDixit on Aug 6, 2018
Very bad service by db city big bazaar. Today I have visit there for shopping but there cash counter person Mr. Satish made a mistake in billing and left 1 item for billing and put in my carry bag and at time of exit security alarms are beeped. Its so embarrassing for me afterwards all staff behave as I am a thief they take approx 1 hour time for full verification and at last they found a cashier mistake and between this they check my bags so mANY TIMEs and when I came home my 1 item are missing. Its a such a bad day for me. And I just want to say ### U BIG BAZAAR. Such a worst store in India. In...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — offer coupons on friendship day

 Vineet saraogi on Aug 6, 2018
Hello,
Here is my complaint against coupens which offered by nagpur central mall online filling for friendship day offer, which was filled by me for my elder brother and bhabhi which we received coupens message in our mobile which should be redime with in day offered (4&5 of august 2018)

As i went to purchase central mall for purchase after purchasing at billing counter refuse to redime coupens code because they were telling that person coupen issued for mobile to be present physically at billing counter to redime offer. As in offer they have clearly mentioned unconditional...
Complaint comments  Read comments Complaint category Online Shopping

Big Bazaar / Futurebazaar / Future Retail / Hometown — meat

 Subhashish De on Aug 3, 2018
I purchase curry cut chicken every week from the big bazar outlet in infiniti mall, malad. Post plastic ban, now the meat is sold loose, weighed and then packed. There have been on at least 3 occasions when coming home, the meat didn't smell right. Please look into this - maybe it's something to do with transportation, storage or the temperature at the display store...
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — cleanmate tm

 VinodKanzaria on Aug 2, 2018
Today morning i have clean my laptop with cleanmate tm glass cleaner to clear laptop screen. But after doing that exercise i could see screen started blinking.

So i got surprised and have taken laptop to local shop to check what exactly has been happended.

He has told me that laptop screen got damaged due to your liquid spray.

Now i have to bear expense of laptop screen...
Complaint comments  Read comments [1]Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — payment

 Cheesy Things on Aug 1, 2018
With cin l51909hh2007plc268269, dated 1st august, 2018, i purchased daily use goods from big bazar, gip mall, sector 38a, noida, worth rs. 2140/-. I return one of the items but price was added to the total. I checked it having come back to my house.
I am repeatedly calling for the same on number [protected], but no one received received it.
Regards
Amita mishra...
Complaint comments  Read comments [1]Complaint category Employees

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