Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care
Future Group
Customer satisfaction rating: 36%
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2032
COMPLAINTS

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

Future Group

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Address
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India - 400083

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
284
down
106


Mobile:
Mobile:
up
29
down
21

Fax:
Fax:
+91 80 2657 7530  
+91 124 464 1001  
+91 79 3041 3737  
+91 22 6708 9501  
+91 33 3091 7502  

Customer satisfaction rating
36%
Complaints
2032
Pending
753
Resolved
532
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Big Bazaar / FutureBazaar / Future Retail / HomeTown related photos (331)

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / Futurebazaar / Future Retail / Hometown — dreamline elite magic mop

 Akash Dg on Mar 17, 2019
I have purchased a dream line elite magic mop from big bazaar belgaum on.[protected] and now the in between of that mop some plastic part is broken, i have visited big bazaar on 12 march 2019 for complaining but they are not accepting my complain so kindly resolve my complain.
I have given the damaged part photo and bill photo to the attachment please go through that and resolve my complaint at the earliest....
Complaint comments  Read comments Complaint category Banks

Big Bazaar / Futurebazaar / Future Retail / Hometown — drone helicopter

 Jasse143 on Mar 15, 2019
Today i purchase a laptop beg and dron helicopter from your inderlok out let the beg is good but helicopter charging cable is already missing from the box, when i open it and saw the cable is missing so i go back to you mall but unfortunately that time mall is closed no issue i agin visit to you mall and told abut these type service and i wish they having a solution of this issue, if i didnt open just packed and send gift to someone what should i do with this or say him you can go to market and purchase a charging cable, its really vary negative and shame full for seller who stor his default product...
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — negligence in service

 Mayank P on Mar 14, 2019
We have purchased yesterday 2 frocks for baby along with some groceries from big bazaar.
After billing and back to home we found that the magnet from the clothes is not removed. This kind of negligence is absolutely not acceptable.
Now who is responsible to remove these magnets and also it means that sensors are not working at all.
Bills and clothes images are attached herewith.

Now we need to again go back to big bazaar to remove those magnets....
Complaint comments  Read comments Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — overcharged bill

 Kaur joginder on Mar 14, 2019
Hlo
I am your profit club member. Last i visited your swej farm jaipur store and my bill number is [protected] dated : 11.03.2019.
On that day there was discount on parley g biscuits and maggi family pack but i have been charged with full amount when i asked your executive she said within 2 hours you will get cashback on your future pay account but it's 14th today but no cashback has been given. Why your people are not providing proper guidance to your executives and are you guys are fraud that everytime we need to get back to you for these non availability of discounts. I want...
Complaint comments  Read comments [1]Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — loss self

 bhatt007 on Mar 13, 2019
Today i visited at ambala cantt located big bazar on 13 march 19 with my family when i was going back from exit your staff stopped my wife and told u can't go out the t shirt u worn is invalid or by theft u got it...in front of public they told to remove jacket to check t shirt now i want to put case against you for loss honor tell how can i reach to you because your customer support also did not help me. Provide your email and address to send legal notice. You check your cctv cameras if i fall wrong your welcome to take action against me also...
Complaint comments  Read comments [1]Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — want to change mobile number in payback card

 arunexcise on Mar 11, 2019
I have been requested to toll free number and customers service in bigbazar, durgapur in many times to change my mobile number given in payback card. But they are not responding to my request. My earlier number is [protected] which is not in service now. I want to change my mobile to [protected] now. Please do the needful and change my mobile number from [protected] to [protected]....
Complaint comments  Read comments [1]Complaint category Telecommunications

Big Bazaar / Futurebazaar / Future Retail / Hometown — misbehavior by staff member

 Vijayanthadiyoor on Mar 11, 2019
I am a senior citizen retired from group a service of central government. I am a regular customer of big bazaar for the last 10 years. Initially i used to visit the outlet at abids, hyderabad and later at tarnaka, secunderabad.. On 06.03.2019 i had a bitter experience from the in charge, customer care, when i approached to renew the profit club card. If i remember correctly his name is hussain. I request you to kindly look in to this and do the needful. If no action is taken i will be constrained to publish this in the"letters to editor" columns of leading news papers....
Complaint comments  Read comments [1]Complaint category Employees

Big Bazaar / Futurebazaar / Future Retail / Hometown — prestige hob damage

 dasdibyendu on Mar 11, 2019
Dear sir,

I hv purchase a prestige hob dated 23/03/2018 after purchase the product i found that the function of the product is almost damage. But i not inform your organization i tk cr the product in prestige company but till date they are unable to running the firing system of the hob. Lastly i complain in jan 19 but they ignore me (Comp no kol461038). So if it is the after sale service, what can we do? We buy the product in your shop. So we tie up with a company whose service is like that. We are very much disappointed.

Dibyendu das
M-[protected]...
Complaint comments  Read comments [1]Complaint category Internet Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — I am complaining about not having any packaging options for customers

 Awesome.omkar on Mar 9, 2019
Last thursday dated 7/3/2019, we went for groceries shopping to big bazaar. When we bought everything we want and did all things like billing etc i asked manager cartoon box in which want pack my groceries, as i shoped for 20000 they have to give me that cartoon for free bit instead of giving it free he offer me to buy their big bazaaar bags at ₹18 per bag well, you know what it's ridiculous. This kind of customer support you offer? That's how your representatives will behave? I am so disappointed. Either give me compensation or i will never ever buy anythyin future from big bazaar and i will...
Complaint comments  Read comments [1]Complaint category Products & Services

Big Bazaar / Futurebazaar / Future Retail / Hometown — I want know my pf status

 nirmi on Mar 8, 2019
Hi i am nirmal singh choudhary, i am former employee of big bazaar. I was joined future value retail limited 22/7/2010 and i was resigned to this job on this date 31/5/2011. After some time i was applied for pf withdrawal four times, but still know till date i don't have received a single rupees of my pf. So know this time i want to get help and some query about my pf.
Name - nirmal singh choudhary
Emp. Code - 176199
D. O. J.-22/07/2010
D. O. L.-31/05/2011
Pf no - mh/212480/24051...
Complaint comments  Read comments Complaint category Other

Big Bazaar / Futurebazaar / Future Retail / Hometown — skywalk big bazaar chennai

 Shankar99527504 on Mar 7, 2019
Skywalk big bazaar branch cheated me in exchange scheme. They took my fridge and my tv for a amount of 3000. The scrap person said that big bazaar will issue 3000 rs vochuer and and shop for that amount. But now they saying that i need to shop for 30000 so that i can get 3000 rs offer. They didn't informed me. They given the false commitment. And i complaint to big bazaar branch and they saying they won't help me in anyway in rude manner and they not ready to give the land-line number too. This is the customer care from big bazaar.. One of the worst service. Don't trust big bazaar...
Complaint comments  Read comments Complaint category Refrigerators

Big Bazaar / Futurebazaar / Future Retail / Hometown — improper behaviour of your staff at erode and i am not satisfied with your service

 Sankaranarayanan Venkatasubramanian on Mar 6, 2019
My membership card no. Is [protected] and i had paid rs. 1000/- (Rupees one thousand only) towards membership fee at future retail limited, nilgiris franchise, 11/6, 11/7, nehuji street, poondurai main road, kollampalayam, erode - 638002. After becoming the membership on[protected], my first purchase was rice 10 kgs. And your staff told that i would get cash back facility on 5 e. M. I.. First e. M. I. Was on[protected]. Since i failed to download the future pay, i did not get the first instalment. I think for every time i will have to watch this kind of transaction. This system is not good. This...
Complaint comments  Read comments [1]Complaint category Business & Finances

Big Bazaar / Futurebazaar / Future Retail / Hometown — very high price of product file folder

 Uddhavkumar on Mar 4, 2019
I brought 2 file folders from bigbazaar, each costing me ₹499.

However exactly the same product is of ₹ 348 + 10% additional discount, on flipkart also will be delivered to my doorstep.
Hence,
Final cost on flipkart = ₹ 314 per no.
Final cost at big bazaar= ₹499 per no.

Highly disappointed with bigbazaar

Selling products at almost 150% higher rates "it's a loot". With wastage of time and energy to reach at big bazaar.

This incident has given me good reason to advise everyone to go for flipkart or amazon...
Complaint comments  Read comments Complaint category Schools

Big Bazaar / Futurebazaar / Future Retail / Hometown — koryo rice cooker warranty issue [Resolved]

 gopinathg on Mar 4, 2019
I bought the electric rice cooker april 2018 in paytm mall. With in one year product got damaged. I have contacted lot of times to koryo customer centre amd future groups. I didnt get solution till yet. Koryo service centre created the complaint id, without resolving issue complaint id has been closed. Till today i didmt get any product. If i called to koryo team those are saying issue resolved.
I was contacted seller (Future group) and product company, from both sides i didnt get any resolution.
Please do needful...
Complaint comments  Read comments [1]Complaint category Appliances

Big Bazaar / Futurebazaar / Future Retail / Hometown — wardrobe exchange program

 Gokul Halan on Mar 3, 2019
I recently exchanged few product and got coupons for deniem. I understand t&c are applied as per the details you have listed behind. But i don't see a any were that one coupon is applied for one product. When bring this up in the store the team is mentioning that t&c are said verbally and they are being harsh to the customer.
-in orbit mall bangalore store...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar staff behaviour

 Rajuj859 on Mar 3, 2019
I visited big bazaar located at exhibition road, patna dated 03rd mar 2019. I stood in billing queue and only 2 people were ahead of me in the queue but the big bazaar staff named sunil yadav, at the billing counter was doing his work very casually and after waiting for 30 mins, i intervened asking him to speed up as other people are waiting in the queue. Finally, when my turn came for billing, i told him not to bill carry bag as i already have a bag at the baggage counter. The billing staff talked to me rudely saying that then go down and do the billing there. I told him that i have already awaited...
Complaint comments  Read comments [1]Complaint category Home & Garden

Big Bazaar / Futurebazaar / Future Retail / Hometown — indecent staff

 sandjivy on Mar 3, 2019
On 3/3/2019 i visited big bazaar in providence mall in puducherry at 11:30 a. M, i selected shorts and went to the trial room to check the fitting, when was changing a heard a knock on the door and i ignored, the knock was repeated, i opened to see a security guard standing, he told me that one customer has forgotten his shirt and wants it.
Is this how you train your staff in treating a customer? Nowhere in the world will such a kind of event happen, it was very insulting, i immediately reached your customer care desk to make a complaint and they did not even understand the nature of my complaint....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Big Bazaar / Futurebazaar / Future Retail / Hometown — bilking desk sreebhumi big bazar

 drarnab on Mar 3, 2019
Counter no.15, sreebhumi bigbazar, 03.03.19
Billing done for a customer, carrying approx 10 profit club cards and 3 mobiles billing from 2.30pm till 2.55pm and multiple billing reciepts and no one even customer care and billing admin not entertained.
Mr surojit was on duty accounts incharge and pointed out as billing incharge as well who was not present at time of occurance and customer complaint desk lady was too busy to talk in personal phone for over 20mins and keeping all customers waiting....
Complaint comments  Read comments Complaint category Food

Big Bazaar / Futurebazaar / Future Retail / Hometown — billed once but upi charged 5 times

 Saloni SSuri on Mar 2, 2019
On wednesday 27feb2019 evening my upi i'd was charged 5 times for 1 transaction coz of your cashier..

When i asked your customer service team they said i'll get a reversal in 2-3days..

Amount 1367/- debited 5times on bill numbers 87129

Icici asked to contact big bazaar but no one answered their customer care call

I need the refund for the 4 failed transaction...
Complaint comments  Read comments Complaint category Business & Finances

Big Bazaar / Futurebazaar / Future Retail / Hometown — billing problem

 Patankar123 on Mar 2, 2019
Extremely dissatisfying experience. There are long queues at the billing counters. Apparel for apparel coupon usage require one bill for each apparel, resulting in huge wastage of time as well as papers. The rs 100 coupon against shirt for shirt not operative, reduces only 75 percent. 2 sets of items purchased on buy 2 get 1 condition malfunctioning. Took one hour to complete billing....
Complaint comments  Read comments Complaint category Insurance

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