Big Cinema — Broken Seats, Faulty 3D glasses, Pathetic experience

Address:

Mumbai City, Maharashtra

I have had a pathetic movie experience for last 2-3 times that I have been to Big Cinema (Sangam) @ Andheri East. When I went the watch Terminator in 3D, the glasses for which you charge Rs.30 extra were uncleaned and faulty. Even after getting it replaced, i still got a faulty one. After getting it replaces twice, I finally got a dirty pair of glasses which worked. There were no tissue wipes given to even wipe the glasses clean. This problem has occurred with me, not only once but twice in two different movies at the same theater. Not only this but there are so many seats thats are broken in the theater and in-spite on knowing they are broken, the seats are still being sold. While I went for Bahubali, my seat had to be changed twice before i could find a seat which was not broken. It is really sad and unprofessional for a reputed Cinema group like Big Cinema to have charge such high prices and yet provide such bad services. I hope this complaint of mine doesnt fall on deaf ears and some action is taken.