Big Cinemas — Full services and hygiene

Address:	Agra, Uttar Pradesh, 110005
Website:	bigcinemas.com

Dear team,

This is regarding an issue that i and my husband recently faced in big cinemas agra (Tdi mall).

We booked our tickets from book my show with a jumbo combo of popcorn and 2 pepsi on 9th may monday. Booking id - adta[protected].

The seats that we booked were broken (Not in sitting condition, seat no.-c26, 27).Infact many seats that we tried were broken (Some were infact mssing). Condition of hall was so bad that we decided not to go at any big cinemas now.

Then when we entered that hall, we told person at food counter to see the message for the order we booked with tickets and send it to our seat. He refused to see it by saying that come in interval and tell the seat number as i am leaving now and some other person will come in place of me. We told him to note the order and pass on to the next person but he refused.

Then we came out in interval for our order for which we are told that our jumbo popcorn container is out of stock so we cant process your order (Make it cancel through bookmyshow - which was not possible). He called the manager who came after the film again started (Infact we miss 2-3 scenes also) and after negotiations we were given large popcorn and 2 pepsi (From bottles and flat). Also 40rs were returned.

This was the worst experience that i think anybody can get in big cinemas.

Really worst!

I will never recommend your cinemas to anybody now.

Really saddened by your services & hygiene and everything in your cinema.