Big Laundry Services Pvt. Ltd — Clothes missing, poor customer support

After posting this complaint, I received call from the director of the company. Only few cloths received. Waiting for some more clothes

Pickup Details Reference ID-[protected] Pickup Date[protected] No.of Clothes 37. The 72-96 hours timeline mentioned in their website is just a hoax and I am still to receive the clothes after 196 hours . I have been calling them since Monday but only answer I get is 'tomorrow'.I am concerned that they lost the clothes. The service is extremely pathetic and they just dont care after taking the money. This is my first order and I regret being paid for the services. I want my clothes and money back.

Worst service from big laundry last month i subscribed for 70-clothes 4-times pick-up pack i paid 1140+TAX but only two
pick-up done. rest not happened due to chennai flood i accept the reason. but after that they are not scheduled my pick-up's reason they mentioned in my login as one for door closed & second for . I tried to reach them through phone no response if they picked means only one answer is coming we will solve this problem within half-hour sir trust us that's it they will never solved i tried n tried n after that am tiered. for 1140 only 2 pick-ups done rest of the money they looted literally, that's all i can say. am sorry for using the word looted but that's the true point.

NO CUSTOMER SUPPORT NO PHONE SUPPORT WITH ANYONE (including higher officials) NO PROPER DELIVERY (they promised in their site 72-96 hours but we have to wait 196hours above & for that also we need to call ) CLOTHES MISSING (sending that missing in next delivery for that also we need to call them again n again)

Note:- When i met them @ madras market they where talking like professional's but after only realised they are not. MANAGEMENT ZERO.

LAUNDREX is far far better

The company seems to be a fraud company. Their landlines are barred as of now. They have take some 250 clothes a month back and have manage to return only 100 clean. they have lost a few and the rest came back after a month faded in color than how we gave it. Seems like they have put them in the sun lying for more than a month and returned it. The website talks about all sorts of services but doesn't care abut delivering it. There is no contact point available. I guess it is time to register an police complaint also on them looking at how they have cheated so many people.

My self Dr.P.S.K.Patra
On dated 17-5-16, I had given 6 garments for dry cleaning at "BIG LAUNDRY", Chennai. The delivery date was 20-5-16 and they have given 3 garments after dry clean. But another 3 garments were not given as per time and I was told that with in another 2 days it will be given. But it was not given and I started following with them regularly and the response was with in a week it will be returned. In this way already 45 days are over and finally they agreed that my garments are missed by them. Then I asked them to payment the garments amount because as per the below detail 1. Suit : Rs.9, 990/- 2.Pure Silk saree and jacket : Rs.20, 000/- Put together it comes to Rs.29, 990/-. But they told me they can not pay this and only they will pay Rs.750/- as per their policy. Now I want to file a case against them to get my garments amount. Because in what way it is justified that they have missed my costly garments and asking me to take Rs.750/-. My question is if the garments are worth of Rs.750 then why I would have given for dry cleaning by paying more money? Please help me to solve this issue.

Let us not believe their glittering Advertisement so called company "'BIG LAUNDRY" is doing.

Big laundry customer care email id : [protected]@biglaundry.com

Big laundry owner's email id : [protected]@biglaundry.com

Big laundry insists on paying the amount first even before they arrange for clothes pick up . I paid and it has been three days and no one has even bothered to call or arrange for a pick up . Never mind the laundering I want my money back .

Very worst service by them..customer id number is 3872.that was my first month trial.one t shirt is missing at the time of delivery..when called that customer service they are giving different reasons.I spoke to so called grievance team Ms Shalini and Mr Guru.after so many times calling at last they said to send email to [protected]@Biglaundry.com.. It is going to be more than 3 months, no call back or reply from them..call centre team is used with complaints from customers..So they will promise but never ever call u..If we speak to them we get pressure and tensions only..Cost of th calls I made is higher than the amount of the shirt..So at last I was fed up and thought it is no use in talking to these kind of people..

Dear Customer,

We are extremely sorry for the inconvenience caused to you. We apologize for the inconvenience caused to you. Since the service given to you was in the year 2015, we delayed in sorting the issues. It was a startup time and there was some problems we faced to reach the success. We have already sorted out all the issues of the customers and doing our best in the industry. Big Laundry is responsible in resolving all the customers complaints and also resolved each and every customers issues till now. Now our Company Big Laundry has done more innovative changes in the service.

Big Laundry has got good customer support and team to resolve the issues within 48 hrs of time. Customers are feeling good and satisfied with the service given by us. The reviews and support from the customers proves the success of our service. In case of any clarification you can reach our customer service desk for more details. Now Big Laundry is doing the best in the industry by delivering the garments within 72 hrs of time.