Bigsop.com — Not returned my deposited Amount

I can not redeemed my deposit amount and also not returned . The following message send to me after booking ... Thank you for shopping with Bigsop. Your order no. is 90976640 and payment option selected by you is Net-Banking. Your order details are provided below: S.No. Product Description Order Value 1 Samsung Galaxy S4 - pay and ge Rs. 799 Sub Total : Rs. 799 We at Bigsop are constantly trying to provide you the best shopping experience. We hope you have enjoyed shopping with us. In case of any suggestions or queries, please feel free to contact us at anytime. For suggestions and queries related to your orders from all categories contact our helpline numbers: [protected]