Bimal Auto Agency — RC with spelling mistake, given for correction and they lost it

Address:

BIMAL AUTO AGENCY

Hi,

I bought the new ertiga 2020 and the car was delivered on 9th of March 2020. I have received the RC in the month of June and found that there is a spelling mistake in my name. I had discussed with the sales executive who was handling my purchase. After discussing with the concerned person, he informed me to send it to him so that he can get it corrected.
Since my 1st service was due, I had asked the sales executive if I had handover my RC to the person who is coming home to pick my car for servicing for which he agreed and I had submitted my RC to the person who came home for pickup/drop servicing on June 17. This person came from Bannergatta Road Service station Bangalore. The same has been communicated to the sales executive.
The lady who was handling this issue had requested me to send the correct spelling and I have sent a SMS to her. He told me it will take 90 days for the correction to happen and I will receive the corrected version of my RC. I had agreed for that as it is important for me to have the name corrected.
I had waited for more than 5 months and no action taken. I haven't received my RC. So I had contacted the lady for which she has given me her Manager number. I have discussed with this manager and explained all the details in the month of October. She then discussed with the Bannergatta Road service station manager and informed me that they are not sure if they have my RC or even they had collected it. This went through for moonths and now in December 2020 after calling hundreds of times, this Manager lady told me that they have lost the Rc and duplicate can be applied and then once we get that duplicate we can apply for name correction which again will take months, which is basically the consumer which is me left with NO RC for a year.

I NEED AN IMMEDIATE ACTION AND NEED MY RC WITH CORRECT NAME DISPLAYED ON IT.