[Resolved] Binomo — Never-ending verification process

Nihal.singh23008

Aug 7, 2024

Address: Delhi, India

When trying to verify my Binomo account, I was faced with an endless cycle of sending documents. Each time I was told that the image quality was not good enough even though I was using my iPhone 15 Pro. This seems like an excuse to delay verifying my account and blocking my ability to withdraw money!

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Aug 15, 2024

Complaint marked as Resolved

Verified Support

Aug 08, 2024

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the conditions, that what is issue with the image quality and related to verification by email.

We're looking forward to your answer!