When my trade was completed, I clearly saw the updated balance reflected in my Binomo account. Shortly after, I got occupied with another task and planned to withdraw the funds later. However, when I revisited the platform, the balance had reverted, and the amount that was earlier shown was no longer visible.
Despite appreciating their initial investigation, their findings do not match with what I personally observed. My trade was successful, and I am certain that the discrepancy occurred due to a system glitch on their end. I have been a premium client with Binomo for a long time, and I have no reason to misrepresent anything. I have always accepted my losses without complaint, even when the amounts were significant. This is the first time I have raised a concern, only because the issue genuinely occurred.
Unfortunately, the behaviour of Binomo’s support team has been extremely unprofessional. Instead of helping me, they argued with me, dismissed my concerns, and repeatedly implied that I was lying. This has caused me emotional distress and has left me feeling harassed as a customer. When I requested a phone call or escalation to higher management, they accused me of giving threats, which is completely false. I may have sounded firm at times, but I have never misbehaved with them.
They have now stopped responding altogether.
They are also asking me to provide proof of what I saw on the screen. However, my device does not record automatically, and it is impossible to provide a screenshot or recording from a past event. It is unreasonable for them to expect evidence that cannot be captured retroactively.
Binomo’s refusal to address a genuine technical issue, their baseless accusations, and their unwillingness to investigate further have put me at a financial loss and have severely impacted my trust in their platform.
I therefore request the Consumer Forum to kindly take appropriate action, direct Binomo to conduct a fair re-investigation, and ensure that the amount that was originally reflected in my balance after the trade is rightfully credited to me.
Thank you for your time and support. I sincerely hope for your intervention in this matter.
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