[Resolved] Binomo — Verification problem

Theeksana N.

Nov 20, 2024

Address: Uttar Pradesh

Date of the incident - November, 19
My ID[protected]
I opened an account on the platform back in September. I traded hard and decided to withdraw money, but to do this, I need to verify my identity.
I tried to confirm it, but the system didn't accept my documents! Such nonsense can not happen.
I request a fast solution to my issue and verification of my account!!!

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Nov 21, 2024

Complaint marked as Resolved

Thanks, the support team contacted me and resolved my verification issue.

Verified Support

Nov 20, 2024

Binomo Customer Care's response Hello Jake Ethan,

We sincerely regret hearing about your dissatisfaction with verification process and the withdrawal issues you have encountered. Your feedback is vital in helping us pinpoint areas where we can enhance our services.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more comprehensive resolution to your concerns, please get in touch with our support team at [protected]@binomo.com. We are dedicated to addressing this issue as quickly as possible.

Thank you once again for your feedback.

Best regards,
The Binomo Team,