Biotrim Labs — Unauthorised debit from debit card

Website:www.briotrimlabs.com

Yesterday 29 june 2016, i ordered one bottle of pure cleanse for r295, no where did it even ask me to confirm the amount as soon as i entered my debit card details the amount went through shocking 1696.25. i immediately phoned them 3min later and said that this amount was debited. they said no the system says you ordered 5 bottles which is r1696.25. so i instructed them to cancel the order and refund me immediately, they said sorry i can not do that, it's system generated. so i said your website states i can get a refund and cancellation even after 30 days. they said they cannot refund me is already done!!! then they said what if i give you 5 bottles at half the price, i clearly said no i wanted 1 bottle. ok then you can have one bottle but it will now cost you r495. but the offer was r295 a bottle. sorry it's processed! i was so concerned i even cancelled my card! taking it up with my bank now!!!, how is it possible that they can debit card like that it's fraud!! if you email them they don't even respond;- (
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    Gauteng
    South Africa
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