Biovea India Complaints & Reviews

I had placed an order of 2 products on biovea india. The payment gateway showed hobbylink japan and showed payment failed but card has been charged which is also confirmed by my bank that the merchant has accepted the payment. I wrote to biovea asking for order status ans received a list of old orders which does not have any recent order. I then wrote 3 times to biovea but only got auto mails saying we will revert in 24 hours but no update on product. I also wrote to the mail id which sent the list and again got an auto mail. I checked hobbylink japan on google and it shows that's it' s japan based company for hobby material. This sounds very very suspicious. It's is strange that well known companies like hyland, bragg's etc are selling through biovea but not checking these things.

Biovea India customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110075

Hi biovea team, i was trying to order avalon organics shampoo from your website on 26th oct, 18 at 12:33 pm.

I was redirected to hobby link japan payment gateway to complete my payment. Once i entered card details and went ahead with the payment, webpage timed out and my credit card was charged for rs 1, 184.

Please look into the matter and help me get my refund.

Last 4 digits on my card: 3486

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Address: 560017

Dear madam/sir,
I am writing to inform you of a delay with my order (Order : #[protected]. I placed the order on 24 august 2019 and was assured that i would receive the order on september 10. This is not the case.in addition, i have received no confirmation of a delay nor any other correspondence. I would appreciate if you could provide me with additional details of this case. Kindly get your local parcel number at the foreign post office.

Kindly do the needful.
Tracking number: cy[protected]us
Order : # 39714774
Thank you for your time.

Biovea India customer support has been notified about the posted complaint.

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A

Ankita Halder

from Kolkata, West Bengal

Oct 2, 2019

My order account debeti by 2000 rupes but my order does not shipped by my address

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imran ahama

Jan 21, 2020

I ordered Kirkland Minoxidil on 6 January 2020 and I have not received the product yet, no biovea delivery message is received no call, I want my product soon. My email is [protected]@gmail.com

my order is not reached / kindly updated the status of my order - Comment #3632829 - Image #0

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Address: New Delhi, Delhi, 110047

It has been almost a month now and i have not received my order - company is not answering my emails...!! This is unacceptable.. I want a refund!!!

I did not know that biovea had such bad customer reviews, will never be purchasing anything from them as even if this issue is resolved. This is bad for a company to have such a low rating in all rating websites and just shows the level of incompetency and does not affect the company at all.

Just need a refund at this point, your products are available everywhere else for less and better companies that at least listen to their customers!!

Biovea India customer support has been notified about the posted complaint.

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S

Siama Renthlei

Feb 6, 2020

I have ordered 3 bottles of minoxidil on 17th January with my mastercard. The order status said it is fully shipped but i still haven't got my order. Please refund my money back.

order not received - 39209970 - Comment #3642229 - Image #0

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Address: 560070

I ordered a supplement from biovea but even after 42 days i didn't get the product it is the worst experience i ever had. If you can't do the job properly refund my money.
There is no call from any courier service the tracking in the website is stucked on a particular location. There is no working number, no email and other contact information, all the lines in the given number is busy all the time.

Order number 35880178br...

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Looking to the complaints i have a bad feeling that i have been mugged and looted too.. I ordered minoxidil on 24 th dec and paid 1780rs. Now in my order detail it says pendind processing. So i got really scared and frustarted and mailed biovea india to cancel my product.. Few mins later my product status was cancelled. After cancellation i thought they will refund my money now so i mailed them regaring my processing of refund. And they mailed me saying your refund will be processed shortly.. But real forgery starts here.. They have booked my product again without my consent and irony is that now its again showing pending processing... I will request eveyone not to shop from these imposters

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Website: Biovea.net

Pls help me. For refund or to get the product. I order the product and paid via upi banking. But still it seems pending payment. And when i further proceed for the order it seems to reorder and repay. Please suggest me a remady. I lost my money and that iam in a trouble. So please help me a suggestion or help me to get my money back. And its too hard i maid that money for that product.

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Address: New Delhi, Delhi, 110045

My order id is #34486046 and i ordered minoxidil 5% on date 6th of november and already paid for it. Product status said my order is shipped but i am not able to track it or find out when will i get my order. It is not arrived till today date 10th november. I am afraid if i am not able to get my product instead of already paid for it.
Please look at my case as early as possible.
Thanx
Hemant kumar

Biovea India customer support has been notified about the posted complaint.

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Ukeswar

from Shirdi, Maharashtra

Feb 19, 2019

I ordered a minioxidil solution on 30th January and it is not delivered yet.
IN TRACKING IT SAYING THAT DEPARTED AT NEWDELHI ON FEBRUARY 4
And till it is viewing that information only.
When it will be delivered at my address in Hyderabad.

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Shoi

from Bengaluru, Karnataka

May 8, 2019

I am a regular customer of yours. I had placed my order on 28/3/19. My order number is 37795108. It hasn't reached me yet. Could you please send it soon.

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Ankita Halder

from Kolkata, West Bengal

Sep 19, 2019

Mera koiiyhi notification nehi atat hey ku

mera balance kat diya hei

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Website: www.biovea.com/in/mobile/index.aspx

Order notification - order # 33977377 dated 16th sept 2018

Received packet with broken bottles inside.

Raised complaint ticket no. 4th oct 2018. Sent photos too as requested.

Your question: damaged items (Ticket# ltk[protected]x)

No response from biovea.

Whenever you reply, they ask photos again. Twice sent on 4th and 10th oct.

Items

Product description qty amount
Bach hornbeam 20ml 1 ₹ 2, 079
Bach impatiens 20ml 1 ₹ 1, 202

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Address: 500047

Website: biovea.net

Order # 33989063
I have not yet received my order till now even after the scheduled delivery time has also passed out. I was said that the order is going to delivered between 25 september to 01 october. But i haven't received my order from biovea. I was totally depressed with this service from biovea. @bioveaindia better fasten my order delivery process and i need it to be delivered fast. Its already late this makes me that wouldn't order anything from biovea.

Biovea India customer support has been notified about the posted complaint.

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Sonalvijay

from Chennai, Tamil Nadu

Feb 4, 2019

Am not able to order coq10 and collagen inspite of trying many times, website hangs frequently ...
Can u help

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Address: Bhopal, Madhya Pradesh, 462001

Website: Biovea.net

I have ordered kirkland minoxidil 5% on 30 september 2018 i have placed the order using paypal but during paypal transaction my order get confirmed without getting the otp confirmation and i get confirmation email from biovia. Since the order status is showing confirmed, pending transaction processing. Please tell me is this transaction is valid or invalid.

Biovea India customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Karsalan903 Its been 3 days of ordering kirkland minoxidil 5% with order id 34092399 still the order status is showing pending transaction processing. Please tell me if the transaction is happening or not if it is happening then please send the tracking id, as i am in doubt that transaction is not valid because it has been confirmed without getting the OTP confirmation placed via paypal . Please let me know the exact issue what is happening with my order or else i will reorder the product Thanks, Arsalan khan

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Address: 400071

I had ordered minoxidil from your website. Was told that it will be delivered by 17th september 2018. If i click on order status it shows fully shipped, but on the ups tracking it's shows its on its way. I called up ups to track my number[protected]. They said its a wrong number.

Kindly help with this. Give me a genuine number.

Regards,
Anumoy

+2 photos

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Address: Hyderabad, Telangana, 500047

Website: www.biovea.com

Hi my order no 33989063. I have ordered my kirkland in bioeva.com and i have made my payment but in the payment status its still showing that the payment status is pending processing. I rally do not understand why is it still showing that (Pending processing of my payment) i am really worried about my money the amount is deducted from my account. So kindly respond to it.

Thank you,
Kalyan kumar...

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Address: 641005

Website: www.biovea.net

I had ordered baby food - organic rice cereal. After a significant delay in delivery of order, the post office delivering my order has called me to tell that i have to pay customs duty of rs. 807 on my product for it to be delivered to me. I had paid shipping separately during the time of order as well.

Please look into this as soon as possible else will have to resort to taking this to consumer court

Sep 20, 2018

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you? Your order number is an 8 digit number starting with a 3. Thank you again.

Kind regards,

BIOVEA Customer Service

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kalyankumar2857

from Hyderabad, Telangana

Oct 1, 2018

I have not received my order till now. my order id is 33989063. i was told that the order would be delivered by 25th of september . kindly go through the order id and insist the exact delivery date and status.

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Address: Mumbai City, Maharashtra, 400025

Website: www.biovea.com

Hey,
I had ordered derma scar e gel through order no[protected]. After the delay in delivery of order, the post office delivering my order has called me to tell that i have to pay custom duty of rs. 20000 on my product which is a clear scam!!.

The website says free shipping and any such amount payable was not specified at the time of payment.

Look into the matter urgently. I will not hesitate to take this to the consumer court.

Regards;
Aishwarya

Sep 13, 2018

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience and delay you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

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Address: 110027

Website: www.biovea.net

I ordered a product "bragg apple cider vinegar" bottle from their site on 13th an 13th nov. It was a prepaid order. The max expected delivery was on 28th nov. Its dec now inspite of sending 2emails to them to ask about the status, i have received no response.

The details of the products are mentioned below.
Order#[protected]
Tracking number[protected]

If i click on the tracking link i see no movements post 23rd nov. I wouldn't recommend this site to anyone now. It's probably a scam.

Thanks,
Sukhmani sachdev

+1 photos

May 30, 2018

Complaint marked as Resolved

HI This issue has been resolved and the the order was received post this complaint.

Biovea India customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience and delay you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

May 30, 2018

Updated by Sukhmani Sachdev Thanks this issue was resolved and the order was received post this complaint.

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Address: Mumbai City, Maharashtra

Website: biovea.net

I had placed an order for diatomaceous earth from biovea.net on nov 1, 2017, however i am yet to receive my consignment (Today is nov 29, 2017). I am trying to reach them over phone but the only number that is provided is a connected to a fax machine. There doesnt seem to be any option on the website for a refund. While clicking on the tracking no, one gets the message "package processed by international carrier" considering the apathy these people show towards their customers, i would not advice anyone to ever purchase anything from biovea. I think they are running a scam.

+2 photos

Jan 18, 2018

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience and delay you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

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Dhirsaab

from Patiala, Punjab

Jan 29, 2018

I odered 2 packs of ON cake bites n oh yeah! Protein bars
As i opened the box of my order there was only 1 pack of each
So resolve this issue as quickly as possible

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I placed an order of foligain caplets and foligain minoidil 5% is fully paid by me and money was deducted my account on dtd. 03-nov-2017, my order no. Is 31596698 and tracking no is[protected]. The status details o[censored]ps courier service in india is "package processed by international carrier" dtd.13-november-2017 time 12.21 hrs. But till the date i have not received my product. Please arrange to deliver my product to me as early as possible. Kindly acknowledge the same.

Dec 21, 2017

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience and delay you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

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I placed an order on 26oct17 (Order #[protected] while making the order it was informed that it will be delivered to me within 7 working days however it's been more than 20 days still didn't hear from them they donot respond to emails.. Guys please refrain from doing business with them.. And look and the previous reviews you will get an idea you will get an idea of their level of service

Dec 23, 2017

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. We confirm that a full refund was processed on November 15th for the missing order. Thank you again for your patience and understanding and please let us know if there is anything else we can do to assist you.

Kind regards,

Olivia
BIOVEA Customer Service

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athira3012

from Kollam, Kerala

Jun 6, 2018

The order #33039586 had expected delivery date as 24-30 May 2018. But it is already 31st and the order tracker has no update after 26th. Please tell me when I will receive my product.

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Address: Thane, Maharashtra, 421306

Website: Biovea.net/in

I have placed an order for a product through biovea website knowing
The company's reputation in the united states... I was certain that they will deliver my product in time.
However after almost 15+ days of haitus the said product is yet to reach my house.
Regarding the same i have already reached to biovea via email several times, but all they do is reply automated msgs which dont seem to have any authenticity attached to it.
Although the company have promised a refund, even the same is yet to be initiated by them.
After all this conflict i could only wished that i would have thought twice before placing order through them.
I hope the company jump into my matter at the earliest and rectify the issue in my favor.
Thanks.

+2 photos

Dec 2, 2017

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

Nov 01, 2017

Updated by techquil Even though the company failed to deliver my product.
i really appreciate the time they mananged to refund my amount.
I now anticipate a quick and reliable delivery service from biovea team so that their consumers who recide overseas should also be able to gain benefits from the products sold

Biovea India Complaints & Reviews

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Biovea India reviews & complaints page 2

online shopping credit card charged but no order confirmation and no response from customer service

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charged but order not placed

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my order is not reached / kindly updated the status of my order

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order not received - 39209970

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delivery delay

about ordered product order no #35411843

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I paid for my product and still it says pending payment

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product not delivered

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bach flower remedies

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not delivered my order!!!

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transaction problem

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order not received in india

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kirkland minoxidil

additional custom charges on order

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custom charges on order

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prepaid order not received

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diatomaceous earth (pure food grade) (1.5lb).68 kg brand: lumino wellness | item #: 5751

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my product not received yet.

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not received my product yet

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order placed on 12 oct 2017 however product yet to be delivered

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