[Resolved] Biovea India — custom charges on order

Aish185

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400025
Website:	www.biovea.com

Hey,
I had ordered derma scar e gel through order no[protected]. After the delay in delivery of order, the post office delivering my order has called me to tell that i have to pay custom duty of rs. 20000 on my product which is a clear scam!!.

The website says free shipping and any such amount payable was not specified at the time of payment.

Look into the matter urgently. I will not hesitate to take this to the consumer court.

Regards;
Aishwarya

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Sep 13, 2018

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience and delay you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service