[Resolved]  Birla Sun Life Insurance Co Ltd — ECS Issue

I have taken a Birla Sunlife policy in the name of Ranu Banerji and the policy number is[protected]. I received a letter in Jan from the office stating that my bank account does not exist from which ECS transaction was to be made each month.I had received sms also stating the same for my Dec 2013 ECS premium which I paid online through Debit Card of the same account to prevent lapse of insurance policy. I went to the Secunderabad branch office and I showed the letter of non existent account and the documentary proof of my passbook which proves that my account exists. The same thing again happened for Jan premium and I again paid through debit card. This time the letter said that my account exists but the bank declined the transaction. I kept calling the Secunderabad office but the phone did not connect through or nobody picked up or the person was not available. I went to the bank and the manager said: a) The account very much exists and there is more than sufficient balance to honour the ECS b) He said that whichever agency is handling the ECS, has not registered the mandate given by me with the bank and that is probably why the bank is declining the transaction. He asked birla sunlife to sort it out at their end with the agency handling the ECS or better still provide an alternate way of paying the premium Birla Sunlife Insurance company has till date done nothing to tell me where lies the problem and how to sort it out. I am running from pillar to post to find out what is happening. This is sheer harassment and my credibility is also at stake for no fault of mine. Moreover to sort the matter I have to take leave from my office and so I am loosing out on salary too. Will the insurance company compensate me for all my trouble? When I wanted to take a policy, the insurance advisors keep dancing in front o[censored]s on one leg to get the insurance check, but once you part with the payment, no one is interested with your problems. I am now deeply regretting taking this policy.