[Resolved]  Birla Sun Life Insurance — Complaint against BSLI for False promises and Unsatisfactory services

Address:

Mumbai City, Maharashtra

I, Shantilal Rambhia, had taken an insurance policy from Birla Sun Life couple of months back (policy number[protected]. Since the day I had taken this policy, I am not satisfied with the overall service that has been provided to me. I have faced 3 main issues so far; a) I have only received welcome kit (1st level of documentation). I was informed by the Birla Sun Life employee who had sold this policy to me that 10 days after welcome kit, I would be receiving the actual documents, which I have not received till date. It has been nearly 2 months and nothing is available with me. I am following up with that person, but he is giving me all the reasons in the world. b) The welcome kit states completely different things than what was mentioned to me at the time of selling the policy. Again, the employee who had sold this to me has informed that 2nd level of documentation would contain the details as per what was explained to me. It seems to me that the employee has fooled me for selling this policy and lied all the way just to ensure he gets his commission etc. c) I have raised 2 complaints so far by calling the customer care number (complaint numbers are[protected] and[protected], but I have not received satisfactory responses for any of them yet I am a senior citizen and would not be able to follow-up and fight more on this and hence would want to cancel this policy ASAP. I want to request you to help me on 1 thing. If you can, could you please help me cancel this policy and get me all my hard earned money back ? Also, if possible, please pass this email to your seniors so that they also come to know the issues being faced by the clients on actual grass root level. Regards, Shantilal Rambhia [protected] / [protected]