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Birla Sun Life — Irresponsibility of Nehru Place Branch Head

Dear Sir As per the documents enclosed I, Monica Bharti Seth had given a request of redemption of my life insurance policy no.[protected] at your Nehru Place Branch on 14 October 2014. I do not have the original policy with me and thats why Mr. Nitin Mathur the branch head there had got some documents signed by me. He confirmed that the whole procedure would take around 2 weeks. Unfortunately till date I have not received the credit. Mr.Nitin keeps saying every now and then that it will be done today...tomorrow and so on. Today when I called up at your call center they said they have not received any such request. I therefore request you to kindly check the matter on an urgent basis. Its very sad to say that I have never come across such an unprofessional person or organisation till now. It is definitely giving you a very negative image and feedback in the market. Your early response to the matter is expected. Regards Monica Bharti Seth
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