[Resolved] Birla Sun Life — Never buy Birla Mutual Funds: Change of Bank | |||
I need to do the change of Bank for Birla Sun Life Mutual Fund (Folio:[protected]). I sent the change of bank form with the required cheque to physical address of Birla Sun Life. They rejected the request saying signature mismatch. Now they are saying, they need previous bank attestation. But my previous bank account is closed some 2, 3 years back. I do not have any document to prove the account is closed. I can not a bank to take care of their previous customer, when currently Birla Sun Life is not taking care of their existing customers. I just need to change the bank address. I tried going to the branch, Shown my pan card(valid identity proof), requested them to go ahead with change. But still no avail. Call center people are just explaining the same thing again and again and not trying to resolve the matter. Never ever buy anything from Birla. Worst customer service. Tried calling and emailing, they are just saying same thing again and again with no resolution. Amul M:[protected] Was this information helpful? | |||
Complaint marked as Resolved
Birla Sun Life customer support has been notified about the posted complaint. Verified Support Mar 04, 2015 Birla Sun Life Customer Care's response Dear Sir,
We are very sorry for the inconvenience caused to you. We have noted your contact number and folio number. We will get back to you with the resolution to your query as soon as possible.
Verified Support Mar 05, 2015 Birla Sun Life Customer Care's response Dear Sir, this is further to your discussion with our representative Mr. Chaitanya, we request you to provide the required documents/details and we will get all the details updated in our system as soon as possible. Mr. Chaitanya has already provided you his contact number. Please feel free to call him or write to us here if you face any further issue with your query and we will be happy to help you.
Verified Support Mar 12, 2015 Birla Sun Life Customer Care's response Dear Sir, as per our records we have resolved the complaint raised by you. Please feel free to contact us if you have any other queries. Happy to help you!
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 2 Comments | |||
Comments
The concern is not resolved. Still it is the same.
You have idiotic processes causing me lot of trouble. I have decided to not invest in Birla Mutual funds again.
I can not see any improvement yet.
M: [protected]
You have idiotic processes causing me lot of trouble. I have decided to not invest in Birla Mutual funds again.
I can not see any improvement yet.
M: [protected]
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Worst thing about Birla Sunlife Mutual Fund is they wont even communicate to you that they rejected the application based on signature mismatch or for any other reason. I work in US, this time they wasted 3 to 4 days of my holiday and status is same. I have tried atleast 4 to 5 times to change bank mandate. Never they communicated why they rejected. This time I asked someone who works there and she told its rejected because of signature mismatch. I think they fear i will redeem and they do not get that much returns so they deliberately are creating hurdles. Anyways If they had worked ethically I could have invested more.
Signature is an idiotic process already proven.
They also do not check whether the PAN number associated with the bank account is same or not.