Biscoot Mobile Insurance — Claim no. [protected] not settling

Address:	Mumbai City, Maharashtra, 400001
Website:	Website- biscoot.euniversal.co.in

My i phone 6 plus was stolen from my car parked on road side breaking the window glass on 17/04/2016, at Rahama, Cuttack, Odisha, at 5.30 pm. FIR was lodged at Tirtol ps on same day at 7pm. Sim barring was done on 18/04/2016.
All the document received by Biscoot insurance on 25 April, as evident from the reply mail .However company is asking for the original sim barring, of which I have send a xerox copy with original seal & original signature of the officer of bsnl. They say that original sim barring is an application to barr calls in the sim & to issue duplicate sim hence it becomes a document of the office as to the cause of sim barring & cannot be given.Only the xerox copy is given to consumers with seal & signature which is equivalent to original.I have intimated to the insurance company several times over phone & mail, but each time i receive a fixed mail that "document incomplete" without any answer to my question. I want to get cost of my hand set.
My contact no is [protected], mail id is [protected]@gmail.com and my claim reference no. is [protected].