[Resolved]  Bisleri International — Bisleri International 20ltr empty can pickup Order#BOTSA-001BA-5384374

Address: Bangalore - 560067

Hi,

My Bisleri empty jar pickup request order id: BOTSA-001BA-5384374 is not yet picked up by the delivery agent even though the order was placed on 11th June 2024.

The pickup agent SUDHI GOWDA with mobile number [protected] is not answering my phone calls even though it was scheduled to be picked up on 28th June, 1st July ? what should I do now ? How can I return the empty jars ? How can I get my 300 rupees refund amount back ?

I had also called Bisleri CUSTOMER CARE team multiple times and they are just wasting my time and energy without providing any resolution and Bisleri CUSTOMER CARE team is always giving same response as we have already escalated this matter to the area sales manager, but even after that also nothing happens.

Everyday the delivery gets rescheduled and pickup agent is providing fake excuses by saying "Vehicle got broke down", "customer is not answering the call", but delivery agent is not at all accepting my calls neither he had ever called me regarding the pickup.

When I asked them to share the area sales manager contact details they refused by saying they don't have authority to do so.
In that case how and where should a customer complaint ? How customer complaints will be resolved ?

I have attached some of the sms that I have got promising for empty jar pickup. There are more such sms and emails from Bisleri but without resolution till date. It is today 2-Jul24 and the bottles are still lying at my premise.

Can you help me and send me the deposit amount of 300 to my bank account immediately as I don't know whether the empty jars will be picked up ever ?

If anyone from Bisleri management is reading this message please take strict action against such pickup agents who are providing fake / false excuses and intentionally not picking up the empty jars, they are just damaging the reputation of Bisleri in front of public and we will not be able to either trust Bisleri neither order again from Bisleri in future.