Bisleri International Complaints & Reviews

I am writing to express my disappointment regarding an unresolved pickup request for 4 empty jars associated with ID no.[protected], placed on 31st May 2025. At the time of the initial purchase, I paid a caution deposit of ₹150 per jar.

Despite multiple reminders following my pickup request, no action has been taken to retrieve the jars. I have since relocated to a different state and, as instructed, arranged for the jars...

Writing this complaint to express my extreme dissatisfaction with the service provided by Bisleri. This is my third order with Bisleri, and I am extremely disappointed to say that I am facing the same issue again. The bottles that I ordered 5 days ago have still not been delivered, despite numerous assurances from Bisleri's customer care team.

I had a conversation with Bisleri's customer care executive, who promised that the...

I am writing to express my deep dissatisfaction and frustration regarding a recent order that has yet to be delivered, despite multiple assurances from your team.

My order was promised to be delivered on two separate occasions—both of which were missed without any proper update or explanation. To make matters worse, during a recent call, a voice process associate misled me about the delivery status, which further added to the inconvenience. I was finally promised a confirmed delivery by May 1st, but yet again, the commitment was not honored.

This lack of professionalism and repeated failure in basic service is extremely disappointing. I trusted Bisleri for timely and reliable service, but this experience has been the exact opposite. I am now left without the product I paid for, with no clear communication or resolution.

I request immediate action to:

Ensure my order is delivered without any further delay.

Provide a written explanation for the repeated delivery failures.

Address the behavior of the associate who misled me.

If the issue is not resolved promptly, I will be forced to escalate this matter further through appropriate consumer grievance channels.

I hope to hear from you at the earliest with a concrete resolution.

Attaching order details for reference.
Order id[protected]
first expected delivery-29th April 2025
Second delivery date-30th April 2025
Promised date by voice process executive with Conferenced delivery agent-1st May 2025
Delivery executive phone no-[protected](Supervisor-[protected])

Hi,

I recently placed a water subscription order with bisleri on 3/04/2025, with ID: SUB-252847. They did not deliver the order on the said subscription date 4/04/2025. Hence I cancelled the subscription and raised a refund request, till date they not sent the refund amount and when I raised a complaint no body is responding. On the website it is showing the refund has been initiated but I have not received any amount in my account (Rs. 873). I have tried reaching them out multiple times over call and via email also, but no response received as of yet. Kindly help in this matter.

20 litre water that i got last week and this week are both spoiled. It tastes bad.
also smells bad.

Bisleri 20 liter jar not delivered as booked on 18th MArch 2025 with order number Order # 00262487
i m regular user more than 2 year.

please look into.

This issue happened not first time, since last 3 month it is occuring and your staff not supportive even then they are misbehaving ....

I had booked 2 cns of 20ltrs water from bisleri app. On[protected] with order id 00078267 by paying the requisite fee of rs. 173 (After coupon discount). Bur till now i. E.[protected] i have not received my order, no one is answering my call to the number mentioned in their website. Even i have tried cancelling the order but it is still pending cancellation and i did not receive my fee paid to the order.

Subject: Urgent: Quality Issue with Recent Water Delivery -
Request for Immediate Action Dear Bisleri Support Team,
I am writing to express my dissatisfaction with the quality of water delivered under the ticket #BSLRE-047-[protected].
This follows a previous complaint with support ticket #142992, which has been closed without satisfactory resolution.
Despite your assurance to monitor and maintain the quality of water, the recent delivery has been highly disappointing.
The water cans arrived without any labels or barcodes, making it impossible to verify if they are indeed from Bisleri. The lack of proper branding raises concerns about the authenticity and quality of the product. I have attached images of the water cans received for your reference. The absence of Bisleri's identification on these cans is unacceptable, especially given the premium price we pay for your product. I request an immediate replacement of the non-branded cans with properly labeled Bisleri water cans. Failure to address this issue promptly will force me to reconsider continuing with Bisleri as a customer. The local water suppliers provide comparable quality at a lower cost, which diminishes the value of our ongoing subscription with you. Please take immediate action to resolve this issue and prevent future occurrences
Thank you for your prompt attention to this matter. Sincerely,

Hi,

My Bisleri empty jar pickup request order id: BOTSA-001BA-5384374 is not yet picked up by the delivery agent even though the order was placed on 11th June 2024.

The pickup agent SUDHI GOWDA with mobile number [protected] is not answering my phone calls even though it was scheduled to be picked up on 28th June, 1st July ? what should I do now ? How can I return the empty jars ? How can I get my 300 rupees refund amount back ?

I had also called Bisleri CUSTOMER CARE team multiple times and they are just wasting my time and energy without providing any resolution and Bisleri CUSTOMER CARE team is always giving same response as we have already escalated this matter to the area sales manager, but even after that also nothing happens.

Everyday the delivery gets rescheduled and pickup agent is providing fake excuses by saying "Vehicle got broke down", "customer is not answering the call", but delivery agent is not at all accepting my calls neither he had ever called me regarding the pickup.

When I asked them to share the area sales manager contact details they refused by saying they don't have authority to do so.
In that case how and where should a customer complaint ? How customer complaints will be resolved ?

I have attached some of the sms that I have got promising for empty jar pickup. There are more such sms and emails from Bisleri but without resolution till date. It is today 2-Jul24 and the bottles are still lying at my premise.

Can you help me and send me the deposit amount of 300 to my bank account immediately as I don't know whether the empty jars will be picked up ever ?

If anyone from Bisleri management is reading this message please take strict action against such pickup agents who are providing fake / false excuses and intentionally not picking up the empty jars, they are just damaging the reputation of Bisleri in front of public and we will not be able to either trust Bisleri neither order again from Bisleri in future.

I raised an empty jar pickup request on 11th Apr 2024 and it is today 16-Jun 2024 but still it the pick up has not happened. The below are the details of Pick up order

Empty jar Orders:BOTSA-047CH-4844376 and BOTSA-047CH-4844368

I keep getting automated SMS and email regarding pick up but till date i cloud not reach anyone nor no one called me for pick up.

Either the empty jar to be provided free instead of charging a deposit amount or Pick up to be made for empty jar as per the request as the customer has already paid.

We have bought two bottle yesterday the premium one vedica, the particles were there isn the bottle, first me and my family drank without noticing, thn saw in second bottle, we got sick, i am afraid what you guys are selling in name of bisleri, i would suggest to close your company.
I will right a complaint to consumer court also will share all your vedios to social media so that people should aware what they are getting ....

Order ID- BOTSA-071TH-3836586

I have raised the bisleri empty jar picked up request on November 2023. I have followed up via email and over customer support but no one from Bisleri team came to pick up the empty JAR.

I had raised an empty jar pickup request on 2-Jan 2024 and it is today 16-Feb 2024 but still it has not been picked up. Only getting fake sms & emails
regarding pickup but neither the pickup team called me nor did they come to pick it up.
I had also called Bisleri CUSTOMER CARE team multiple times and they are kust wasting my time and energy with providing any resolution .

Today again I called Bisleri CUSTOMER...

I had raised an empty jar pickup request on 2-Jan 2024 and it is 23-Jan 2024 but still it has not been picked up. Only getting sms regarding pickup but neither the pickup team called me nor did they come to pick it up.
I had also called Bisleri CUSTOMER CARE team on 15th Jan'24 .

Today again I called Bisleri CUSTOMER CARE team and they assured that empty jar will be picked today for sure.
I got the pickup sms @ 8:31pm and @ 9pm I got another sms that pickup was unsuccessful and will be retried on 7-Feb'24.

This thing is happening week after week. Could the bisleri team answer me that why this ### is going-on day after day?
Extremely ridiculous and unprofessional behaviour that is very annoying now and totally unacceptable .

Snapshots attached for reference. I want a reply that why such thing is happening.

I ordered a weekly delivery subscription in Oct 2023. Its December end 2023, and despite regular weekly follow ups with distributor, area manager and ecommerce managers, I have received just 3 deliveries. At this point, I am just wondering if it is the practice of Bisleri to display such fraudulent behavior.

After a total of 10 calls, multiple escalations via the call center and waiting for 7 days, I still do not have my order.

Order I'd: BOTDB-016DE-3997546

I've ordered two bisleri water can on 5th December 8 am.
In the afternoon, I received the out-of-delivery message and shared the distributor's contact number.
After that, I made many calls to distributor and customer care until now and requested...

I have ordered / scheduled delivery of two 20L can's on Friday (17th Nov 2023), since then distibutor or agent are reshceduling delivery of water can's without my notice.

Due to which I didn't have drinking water at home and had to bought one can from local shop (i am not sure about the quality as they are filtered locally).

I have been following up with Bisleri Customer Care everyday and they assure delivery...

I have a bitter experience with Bisleri customer care team (Order #BOTSA-003HY[protected]. They are highly unprofessional. It's quite disgusting talking and expecting any good service from Team Bisleri.

I have booked my refill days back and since long time every day they are giving false commitments. Very much unprofessional.

Thank you,
Ranjan,
Cell No [protected].

On 15th October 2023, I have raised a request to pick up my 2 20L empty cans which i had ordered, still there is no response and i had contacted the delivery guy so much and he has now said that he has gone to his village so he could not pick up the cans, is this behaviour you show to your customers?
I want my refund of deposit as soon as possible for the empty cans, otherwise i shall not hesitate to sue against you.

BOTDB-008MU-3913125.

Order for drinking water booked on 19th Nov. Paid Rs 500.

Water not delivered