Bitbns — I'm unable to withdraw my money

Address:No. 3, Varashree, 2nd A Main, Chandra Reddy Layout Bangalore Bangalore KA 560047

I tried to withdraw crypto .but it then asked to reverify kyc .I've done the kyc but then it got rejected .and now I'm unable to withdraw my amount of 30, 000.
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    No. 3, Varashree, 2nd A Main, Chandra Reddy Layout Bangalore Bangalore KA 560047
    India
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