my phone blackberry q5 suddenly stopped working one day and was not switching on even after charging it and i gave it to blackberry service center in janakpuri who told me that to verify the problem it will take 2 to 14 days. after 14 days they told me that it is not repairable and they will give me a new set on 25th of june. today they did not give me any phone and instead were giving me old worthless handsets as replacement and they dont even know when will i have my phone back.
i am seriously fed up and feel betrayed by the company i trusted so much and all this running around for a phone is making me depressed. i want my phone by the end of this week that is 29th june after which i will complain to the consumer court for the horrible service that i have got.
it is going to be a month and i have no idea what went wrong with my phone or when will i get it back, i ddint even get a proper replacement, no one called or emailed or messaged me regarding the repairments or replacements.
and please reply soon i am getting very impatient with your unprofessional behaviour.
if you are not able to do anything then i will have to complain because a month to replace a handset especially when you gave me a faulty one to start with is too much time.
i am waiting for your reply.
[protected] is my no. for now
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