Blackberry — Blackberry9360 Curve charging connector on phone

Good day, I’m not sure who to address this complaint to, but am hoping it will get into the right hands! My son bought a BlackBerry 9360 Curve, from Game The Glen Branch in March 2013, which he paid a lot of money from all his savings from Birthdays and Christmas’s. A few months ago he started experiencing problems with the charging connector on the phone, we took it straight through to Vodacom in Alberton Voortrekker street, thinking that would be the same action you would have taken and all in order. We booked the phone in, whereby they contacted us to inform us that the problem was in fact the charging connector but that it wasn’t under guarantee to be repaired therefore we had to pay, we didn’t understand but gave them the go-ahead. We paid over R600.00 for the repairs, and collected the phone 8 days later, which we then received a 3 month warranty period from Vodacom on that part. Now a month and a half into that guarantee from Vodacom the phone is again giving the same problem & not charging. We sent it in again to Vodacom, whereby we were informed that the phone is now irreparable. We took it back in to Game @ The Glen and showed them proof of purchase (till slip), plus the reports from Vodacom whereby I was told that all they could do was also send it in to Vodacom. I asked what was the point as Vodacom had stated that it was irreparable couldn’t we just please get a new phone or the cash or even a voucher to the value of the phone . I was told No, there was nothing they could do. I sincerely don’t think this was done deliberately ie he didn’t force the phone charging connector into the charging clip. If so how does one prove that this was forced and not an act of ‘nature’? I believe this is a common problem with these phones have had heard other complaints and I think there was already a fault with the phone since date of purchase. I find this extremely unfair seeing that the phone is still under guarantee with Game which expires in March 2014 and Vodacom in the next month or two, how can you have the phone for a year, pay so much money and then nothing comes of it when you experience a defect, but is still under guarantee. Please could you issue him / my son with a replacement? Surely this issue can be resolved. Please give this request your utmost consideration and advise further action. Looking forward to your response!