Blackberry — phone not working properly Z 10 model

after one and two hour mobile become shut down after connecting charging it start working further same problem occures after same time when we shown in servicing center he uploaded ox 10 and said now problem is solved and it will not work on 10.2, but problem is continuing and we also want to use up grade version, kindly solve the problem by replacing the set. Bill no.2023 dated 29.06.14 galaxy mobile B 875 A Syam park Ext.Opp diwakar model school sahibabad ghaziabad [protected]
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