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Blazeflash Couriers — non-delivery of items

we are a biomedical company . we sent some item related to cancer treatment from delhi to bikaner via AWB number[protected] on 15 april 2014. since then it is not being updated on website. the customer didnt recieved the items and the pateints are suffering. the courier company helpline has no idea where the item is now. Blazeflash people are either not picking up the phone or they are reply very harsh. called local blazeflash people but no luck . kindly help as it is related to patients.
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    Blazeflash Couriers
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    Blazeflash Couriers Phone
    +91 92 1309 3900
    Blazeflash Couriers Address
    Blazeflash House 2E/8, Jhandewalan Extn., New Delhi, Delhi, India - 110055
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