Blue Star India — 1.5 ton window ac

rahulraghav2369

from Noida, Uttar Pradesh

Address:

Bikaner, Rajasthan, 334001

I bought the ac on 24 april 2019. There was a low cooling issue with my ac in may 2019. The service center was very slow in responding to the problem (It was the peak summer month). They came and rectified the problem by filling the coolant saying that it was a coolant leak. Come august i have the same problem again. I registered a complaint with them on 16 sep 2019. For 2-3 days there was no response by the company. When i called back the customer care the representative said that she had escalated the ticket and soon someone would call. Again no one contacted. When i called today their representative said that the ticket had been cancelled as the repair personnel tried to contact me but there was no response. Hence it was cancelled. Again a fresh ticket was raised, but no contact yet from the service side. This company is very reluctant in fulfilling its warranty promises is quite clear to me.

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Blue Star India customer support has been notified about the posted complaint.

Sep 22, 2019

Updated by rahulraghav2369 My ticket no is B[protected] dated 22 sep 19

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Comments

[email protected]

from Mumbai, Maharashtra

Dear Customer,

We regret the unpleasant experience you have had and have noted your concern. Kindly share your contact number and detailed location along with your ticket number, if any, at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

shubham71

from Mumbai, Maharashtra

I registered a complaint about the bluestar split ac my order id :[protected] it's been 25 days now and i won't receive my ac till date and i am not contacted by anyone from the company i called customer care more than 30, 40 times in this duration but they make a fool out of me !