Blue Star India Complaints & Reviews

I am extremely disappointed with both the product quality and service experience of Blue Star.
I purchased a 2 Ton Blue Star AC around 10 months ago, but from the very beginning I never received proper cooling. During installation itself there was leakage due to improper installation. Initially the AC gave some cooling, but gradually the cooling became weaker and after some time it almost stopped cooling completely.
After my...

Dear Concerned Team,

I would like to bring to your attention that we purchased a new split AC from Hariom Electronics, Ghaziabad on 19th April. At the time of purchase, we were assured that the installation would be completed the very next day. However, despite multiple follow-ups, the installation has still not been carried out.

We have been trying to contact both Hariom Electronics and the Blue Star customer...

Air Conditioner is not working...

I, Nitin Bibishan Thore, would like to inform you that I purchased a VISI Deep Cooler, Model No. VC 800 CD, Serial No. 0932, from your dealer at Usha Ajency (Babar electronic )Barshi on 21/01/2026.
However, since the date of purchase, the product has had a cooling issue. The cooling is not functioning properly. From the very first day, I have been continuously lodging complaints with the dealer as well as customer care, but I have...

I purchased an AC on 22 November 2025 (Saturday). Today is 27 November (Thursday), and I still have not received any update on the dispatch of my order.

At the time of purchase, I received an email stating that the product would be delivered within 5–6 working days. It has already been 4 working days, but the order status on your website still shows “Unfulfilled”, and I have not received any tracking ID.br...

I am writing to raise a formal complaint against Blue Star India regarding their poor after-sales service and negligence in resolving a service request.

I recently purchased a Blue Star Air Conditioner. Within a very short time of installation, the unit started showing cooling issues. I raised a service request through their official channel on May 25, 2025, with Ticket Number: B[protected].

It has now been...

For days, I have been persistently following up regarding the repair of my AC with Blue Star India. Despite registering the complaint multiple times, no technician arrived. Every call ends with the same hollow promise: “We’ve lodged your complaint”—yet there is no action, no visit, no resolution. This is happening form past 1 month.

Only after escalating the issue on LinkedIn did someone finally respond....

I am writing to express my strong dissatisfaction with the service experience regarding my Blue Star air conditioner, which is currently under warranty (less than 1 year old).

I registered a complaint on Thursday, 17th April 2025, regarding the AC not cooling. Since then, I have received calls from 4–5 technicians daily, asking for the same details – address and problem description. However, no one has visited to inspect or resolve the issue till date.

This ongoing delay is unacceptable. My elderly parents are facing extreme discomfort due to the lack of cooling, and despite repeated follow-ups, no service has been provided. It appears that we are being misled with false assurances, which is both frustrating and disappointing.

Please treat this as an urgent escalation and ensure that a qualified technician visits and resolves the issue immediately.
name punit kumar
village and post mahua, banda, uttar pradesh pincode 210120
contact no [protected]

I have logged the Complaint for Servicing for my two ACs; one window and another Split on 6th with complaints nos as S[protected] & S[protected] on 6th Apr. Before these two more complaints were logged for servicing. To my surprise all complaint nos were cancelled.
Yesterday I had a word with your call center executive and I was informed that within 48 hours call will be attended and 48 hrs are not yet completed and will...

I purchased blue star ac from flipkart and company installed it by 26 February 2025 and now ac gas leaked and not cooling my ac
Blue star technician visited but not resolving any say we not any solution for this

Purchased the AC from Amazon.in (seller name: Dawntech Electronics Pvt Ltd) on March 12 2023, the AC had gas leaks 4 times in 2 years costing me Rs10, 000 plus labour charges, this with the original cost of AC being Rs 34, 000.
Recent check by the technician has revealed multiple leakages in the indoor unit.
The company should accept that the product is faulty and replace it with immediate effect....

I have got the Air Conditioner installed but have not received the GST bill from the technition yet. They have given me a cash memo receipt only.

Unable to use Water dispenser due to cooling issue.

Dear Bluestar Customer Support,

I am writing to express my concern regarding the Bluestar Window AC 1.5 Ton (Model: WID318L) that I purchased on 24th May 2024 from Electronics Mart, Sector 11, Gurgaon, Haryana. Unfortunately, within just 20 days o[censored]sage, the air conditioner has stopped cooling effectively.

I raised a complaint regarding this issue two days ago (19th June 2024), Ticket No: B[protected], but I have not received any response from your service team. No one has visited my home to inspect the unit, and my attempts to contact the service center (The great Indian solutions, Gurgaon, Haryana) have been futile. The customer care numbers ([protected], [protected], [protected] & [protected]) provided in the message after my complaint are either not being answered or are consistently busy. I have not been able to reach them for two days despite multiple call attempts.

I am extremely disappointed with Bluestar's customer service and after-sales support. I raised a complaint two days ago, but I have not received any follow-up calls or visits from the service team. The customer care numbers provided are either not answered or perpetually busy.

This lack of response and support is unacceptable, and I would caution anyone considering Bluestar products to reconsider. The poor service has been a significant inconvenience, and I am left with a non-functioning AC during the peak of summer. I expect a prompt resolution to my complaint, either through a replacement or a refund.

Given these circumstances, I kindly request a prompt replacement of the defective unit or a full refund of the purchase price. Please treat this matter with urgency, as the lack of a functioning air conditioner is causing significant discomfort.

Thank you for your attention to this matter. I look forward to a swift resolution.

Regards,

Akhil Kumar Tripathi
[protected]
Sector 15, Gurgaon, Haryana, India - 122001
akhil.[protected]@gmail.com

The mentioned AC was bought in May, 2022 from Patra Electronics, Balasore, Odisha. AC was running smooth till 16 June, 2024. Suddenly on that day, the AC outdoor stopped working and there was a grinding kind of noise from the indoor unit. I called the official Blue Star service guy, he checked something and then asked to re-fill the refrigerant (R32). He filled the gas, but nothing happened. Now he is asking to pay him Rs 8, 000 to check for the leakage in both indoor and outdoor unit. And his behaviour is very rude too. I raised a complaint by calling the customer care of Blue Star India, but they also refused to help. I request the manufacturer to please visit once to my residence in Balasore and sort this out asap. The compressor and PCB must be within warranty. But still, they are charging heavy amount of money and not assuring the resolution. This is very pathetic, Blue Star. I have other brand's AC in my residence like Voltas and Lloyd, and they are working perfectly fine since last 6, 7 years. And here Blue Star fails within 2 years and that to only 5, 6 months of total usage. Please look into the issue and maintain the trust and peace of mind of your consumers.

The Out door machine has been giving a pathetic sound that is annoying. It has been purchased and installed on 26/05/2024 and the next day the sound started.

I have a purchase a blue star convertible 5 in 1 cooling 2023 1.5 ton 5 star split inverter air conditioner on 16.01.2024 from the online platform of Flipcart .(invoice copy enclosed)

Since beginning the said AC was not cooling perfectly and water was draining from the indoor and outdoor unit. Accordingly i made a complaint on your portal with ticket no. B[protected] and the technician of your service provider Shyam Aircon...

I register Ticket B[protected] for breakdown of Home AC for PCB Not working which is under warranty, This ticket is assigned to Om Service & Sales, a service partner of Blue Star India. Service Engineer from Om Service & Sales visited my place and straight away asked for Visit Charges Rs. 750/-, when I said that Product is under warranty and at least first attend the issue.
Service Engineer said It will take 15 days to get your issue resolved. He had not even seen the product.
This kind of service is not expected from BLUE Star. Kindly look in to the issue

We have purchased two 5.5 tons duct-able air conditioners from iceland refrigeration co on 23/12/2023, after installation one of the two ac started creating trouble and errors like “HP / LP “ were displayed and we complained the dealer and this happened 3-4 times and each time we raised the issue with the dealer. But on constant occurrence the dealer raised the complaint with bluestar company and simultaneously we also raised with blue...

I am susheel
i have purchased ac from guruji enterprises gurugram sec 10
ac was not working
i complained to company and ask them to replace but they are not responding.
please replace the product