Blue Star India — bluestar - 1 ton ac quality issue

Address:

400067

I would like to bring to your notice that the ac manufactured by bluestar are not much durable as per my experience. I bought bluestar 1 ton window ac from one of your dealer “kooling solution” kandivali west on 12/12/2016. There were couple of issue faced during the warranty period where error message were displayed, free servicing were not done on time and recently found fault in ecb which cost me around rs. 2000. This was done from the ac service vendor located in our area. From past few days i see the cooling of the ac is going worst and after consulting local mechanic it is found that there is a multiple leakages in the front coil of the ac unit and need replacement. This cannot be repaired but need replacement.

It was very shocking to believe that within 2.5 years the coil is worn out, ecb failure etc….. I bought the ac based on the brand name of your company but this is not upto the expectation in terms of the quality to provide to the customer. Request you to please consider the feedback and provide me the resolution to exchange the faulty piece. I know the warranty period is 1 year but based on the brand image ac cannot be worned out in just 2.5 years.