[Resolved]  Blue Star India — bluestar bi 3hw18vcu split ac / bad installation / poor service

Address:	Tirunelveli, Tamil Nadu, 627758
Website:	www.bluestarindia.com

Dear sir,

Ac 1.5 ac: bi-3hw18vcu
Date of purchase: dec 2017
Location: vasudevanallur / tirunelveli / tamil nadu
Pincode: 627758

Ticket: b[protected], b[protected]

Service center: s g cool point @ tirunelveli / tamil nadu

I bought bluestar split ac from st electronics located in vasudevanallur on dec 2017. Within 3 days, technician came from authorized service centre from s g cool point and done the installation.ac was working perfectly till october.

When i try to troubleshoot, i found that ac indoor fan motor was not running. Later i registered a ticket with customer care and technician came after 2 days. He found that fan motor wire was bitten by rat. I was wondering how come rat came inside indoor unit and asked same thing with technician. While he cleaning indoor unit, we found that hole in wall which connect outdoor was not sealed back with white cement. Rat came inside through that path and damaged fan motor. Technical asked us "why did this wall is not sealed why installation" and i dono why they didnt do that as well.

After two days technician called us and asked to pay 3500inr for fan replacement. I asked him """why should i pay for the mistake you guys did? Why don't you guys didn't sealed back hole in wall while doing installation? I have paid close by ~1000 for installation""""they said, rat bitten cant cover under warranty. I asked him again""how rat came inside? Because of improper installation"

Later i escalated this issue with blue star customer care twice and explained this whole story. But they simply cancelled my two tickets "and reason was" installation was not done by s g cool point".

My questions:

1) why should i pay for mistake done by technician?
2) why blue star customer care cancelling ticket without customer knowledge?
3) s g cool point authority claimed first that" while installation technician informed to my grandma to close the hole in wall "(How can they remember this happend 10 months before?)
4) now s g cool point claiming that they have not done installation.

I need justice for this issue.

"""why should i pay for mistake you guys done?"""