[Resolved] Blue Star India — complaint regarding two 1 ton inverter split acs | |||
• i bought two acs (1 ton invertor split acs with 5 star rating) on 17/6/18 from ankur electricals, sector 18, noida. Here are the details of acs: • acs were delivered on 17/6/18 and installed on 18/6/18 • checked after almost a week as i was not residing at this flat that time. The acs were not working so lodged a complaint with bluestar • engineers assigned on 23rd or 24th jun (Main one was kapil), he told me that one of the acs had no gas so need refill. He then checked the other ac and told me that there is some blockage and thus first gas need to be evacuated and then refilled in this ac. • i straight-away refused to get these new acs repaired and called their supervisor dinesh who then provided me with asms (Mashkoor) number. I told them i need a replacement and they said they can only get these acs repaired as there is no policy of replacement. • then they sent another pair of engineers who refilled the gas in both the acs • today (7/3/18) one of the acs again stopped working and is throwing hot air. Two different teams visited my home after i escalated to area service manager mashkoor ahmed and both identified different issues. Now asm is saying they need to take the ac to workshop and check and identify the fault and repair it • please get these defective acs replaced or returned asap. I bought new acs not second hand acs with my hard earned money, please help Was this information helpful? | |||
Aug 13, 2018 Complaint marked as Resolved Blue Star India customer support has been notified about the posted complaint. Verified Support Jul 13, 2018 Blue Star India Customer Care's response Dear Sir, We regret the inconvenience caused and will be looking into the matter immediately. Kindly share your contact details at [protected]@bluestarindia.com and we will connect with you in this regard. Regards, Team Blue Star | |||
 4 Comments | |||
Comments
I bought water purifier Stella (ro+uv) few months back. This is d third Complient on inbaility to dispense water. Every time they r taking 300 rs. Each time then what kind of technical support they r giving you stupid fellows I bought it for 38000rs. Then where is d use.
[email protected]'s reply, Jul 18, 2018
Dear Sir/Madam,
We regret the inconvenience caused and have noted your concern. Kindly share your contact details at [email protected] and we will look into the matter immediately.
Regards,
Team Blue Star
We regret the inconvenience caused and have noted your concern. Kindly share your contact details at [email protected] and we will look into the matter immediately.
Regards,
Team Blue Star
I bought water purifier Stella (ro+uv) few months back. This is d third Complient on inbaility to dispense water. Every time they r taking 300 rs. Each time then what kind of technical support they r giving you stupid fellows I bought it for 38000rs. Then where is d use.
I have purchased your ac inverter technology 1ton just one year back .
Within a short span of time, outdoor board of ac got compliant and I rang service centre claiming warranty (mentioned 5 year warranty).
Now after 3 months of raising compliant your service centre contacted me demanding Rs9000 for repair .
What customer guarantee you are giving before purchase and what kind of service you are giving after purchase.
An international company well known for its products and service shattered my trust in your company products and services .
A very bad experience from manager QRS, nadakav, Kozhikode .
I will furthur write my grievance in social media .
With respect
Shafeeq
[protected]
Within a short span of time, outdoor board of ac got compliant and I rang service centre claiming warranty (mentioned 5 year warranty).
Now after 3 months of raising compliant your service centre contacted me demanding Rs9000 for repair .
What customer guarantee you are giving before purchase and what kind of service you are giving after purchase.
An international company well known for its products and service shattered my trust in your company products and services .
A very bad experience from manager QRS, nadakav, Kozhikode .
I will furthur write my grievance in social media .
With respect
Shafeeq
[protected]
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+91 22 6668 4000 [Mumbai]
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After I made a lot of noise they were ready for replacement.
I would advice consumers to stay away from Blue Star Split ACs.