[Resolved] Blue Star India — Defective AC - 1 month old

Tripti0605

from Kanpur, Uttar Pradesh

May 14, 2022

Address:

128/388 K Block, Kidwai Nagar

Purchased ac 1 month back. Got installed on 13th April. Since, then it is having colling issues. Have raised the complaints multiple times. Asked for replacement in the first go but service people, everytime came, refilled the gas, and go. Total 4 times gas has been refilled to the AC which is not even 1 month old. After denial for further service, they said that they have raised the replacement request but it has been 8 days now and no result.

I have vested around 30 hours with bluestar customer support and service providers and still living in hot and humid environment. Though I have AC, it is of no use. All my time and money is wasted. It's better to buy a second hand AC at a much cheaper rate than to buy a new ac like this.

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Jun 16, 2022

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

May 16, 2022

Blue Star India Customer Care's response Hi Tripti,

We regret the inconvenience caused and request you to forward your complaint ticket number to us for handling your complaint on a priority basis.

If you have not registered your complaint, kindly call our customer care toll free contact no.[protected] and share the ticket number or write to our [protected]@bluestarindia.com with the below details.

Details Required :

1. Customer Name
2. Registered contact no.
3. Date of Purchase
4. Location
5. Complaint Ticket no (if generated)

We look forward to serving you and promise you our best service at all times.