Blue Star India — Excella Water Purifier

Blue Star India — Excella Water Purifier

A anknig from Kanpur, Uttar Pradesh

I have been facing leakage issue with the water purifier since its installation on Nov 14 2020. I have launched 7 complaints within 2 months. Every time the technician visits and makes temporary fix after which within 1 week it starts leaking again. I have asked for replacement multiple times but they are denying it every time. The regional manager is not doing his job properly. I am feeling helpless as they are not connecting me to the senior officials and neither are they resolving it by replacing the faulty product +1 videos Was this information helpful? No (0) Yes (0)
Blue Star India customer support has been notified about the posted complaint.
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from Mumbai, Maharashtra

Dear Customer,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue star

anknig's [Complaint's author] reply, Feb 11, 2021

I’m facing the issue which has not been resolved yet! The leakage is still there.
My contact number is 9663212224, please make some senior executive reach out to me as the customer care people are not able to resolve this and so is the service centre here in Kanpur, U.P