Dear Government,
As a customer, I feel regret to communicate on poor service response from such a reputed concern M/s Blue star
Please find the below issues faced at our end on buying an Air conditioner from Blue Star.
Date of Purchase: 28-May-2017
Date of Installation: 31-May-2017
Model No: BSL INVERTER DPLIT AC 1.5 TON 3 STAR BI/BO 3CNHW18TAF
1st Issue reported on: Week 29
Action Done: Technician was confirmed that issue it was in Stabilizer due to voltage problem. I have changed the stabilizer by same day. But problem was not in that. I repatedly faced the same problem as E1 Error.
2nd Issue reported on:[protected]
Action done:Same service technician came and reported as problem is not in stabilizer it was in machine and re-assigned the call to Senior technician.
3rd Issue reported on:[protected]
Action Done : After discussion with Mr. Ashok on Sunday 06th, They have removed all the parts of machines including mother board of INDOOR and OUTDOOR PCU. and took for service in their office.
4th Issue reported on[protected]
They check with the new parts and saying that mother board failure and replacing the new one. Now again am facing the repeated problems.
In-spite of being patient after so many issues, we escalated the issue to your representative Mr Ashok for support.
We were communicated that
Ø we won’t support on Sundays,
Ø Even for Major failures also we won’t support for replacement
Ø We will do repeat trouble shooting ‘n” number of times – don’t worry on customer irritations
In such instances your team should be much capable in fixing the issues at first time, in-turn your team is doing R & D at customer place in customer product.
As a customer I bought a product from a reputed brand to use with trouble free performance.
But I am really feel bad in experiencing the Blue star product, moreover Blue star service
Also for your kind information, all these issues were reported within a month. I am purely UNSATISFIED for removing all parts and replacing the sapre parts in NEW Machine.
Still complaints not fixed, we are holding the failed product at our end for name sake.
Hence requesting to consider the above instances and support us with a COMPLETE PRODUCT REPLACEMENT.
Else share us the escalation level for proceeding further legally.
Regards
Karthickeyan T
[protected]
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