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Blue Star India — mvr[censored]nit - unprofessional staff in karnataka

27 april 2019
Dear bluestar, we have installed the best vr[censored]nit in one of our resorts after hearing about your excellent service. However now we absolutely regret it. For over 20 days we are unable to sell the rooms to the guests due to the ac issue, leading to a huge loss. After a month the following happened - mail below
Addressed to balamurugan, karnataka head and shivanand arkasali senior executive - cpsd

As discussed on the telephone, the installation team lead by mr. Vishwanath stated that the unit is not okay to be used as it will get heated up in just half an hour. The pcb board will get damaged once again. However you advised us to go ahead with the usage of the rooms and assured us that the psb board will work just fine.

Kindly note we have done the same based on your recommendation. The rooms are allocated to guests.

Ps: we opted for bluestar because of the service but we are extremely surprised and disappointed by the experience. It has been extremely difficult to get in touch with anyone in your team. Nearly a month of repeated calls, follow up's and finally it was done yesterday. Hope the relocation of the odu unit does not take another month.

Regards,

This was multiple emails later. A day later the ac unit stopped working. We had to shift the guests to another resort. 7.5 lakhs for a unit, a year old and unlimited wastage of energy. How do we solve this. Calls are not attended to... They are not willing to share another number.
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Complaint Status


[Apr 27, 2019] Blue Star India customer support has been notified about the posted complaint.
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