Blue Star India — Non-renewal of AMC after payment and no reply from customer care

shreyansh.cs

from ghaziabad, Uttar Pradesh

Mar 16, 2023

Address:

6th Floor, Vatika Atrium, Golf Course Road, Sector 53, Gurugram - 122 002 (Haryana)

Hi,

I purchased the AMC from bluestar portal - https://ewamc.bluestarindia.com/ on 3rd Jan 2023 much before my warranty expiry of Blue star RO (invoice attached)

Transaction was successful, however there was no mail or furthur communication regarding the issuance of AMC.

Customer care email - [protected]@bluestarindia.com sends an auto reply that they will get back but it never happens.

Calling customer care number tells that they don't deal with amc purchage requests. Calling gurugram office tells that they also does not deal with amc purchage issues.

I want a strict action on blue start for such a irresponsible and unprofessional attitude they are presenting.
Also I want my AMC issued or payment refunded back to me.

Attachements:
1. Transaction slip mentioning transaction id
2. Bluestar RO invoice
3. Email communication with customer care.

Mobile - [protected]
Email - shreyansh.[protected]@gmail.com

+3 photos

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Blue Star India customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2023

Blue Star India Customer Care's response Hi Shreyansh,

We regret to know about your unpleasant experience and assure you this is not typical of our services. We have noted your complaint and will connect with you at the earliest.

Mar 26, 2023

Updated by shreyansh.cs Is there any update ?

Verified Support

Apr 01, 2023

Blue Star India Customer Care's response Hi Shreyansh,

Our team tried to reach you over the call but it did not connect and have marked your concern as closed. Feel free to reach out to us in case you need any further assistance.

Apr 01, 2023

Updated by shreyansh.cs hi can you connect again, might be busy

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Comments

Blue Star India Customer Care

from Noida, Uttar Pradesh

Mar 16, 2023

Verified Support

Hi Shreyansh,

We regret to know about your unpleasant experience and assure you this is not typical of our services. We have noted your complaint and will connect with you at the earliest.

shreyansh.cs's [Complaint's author] reply, Mar 17, 2023

Just a snapshot of how you people serve the customer requests:
1. no body has replied to my mail on Fri, Feb 3, 8:20 PM - Only Auto reply by Saurav Singh with no followup
2. Send a reminder on - Sat, Feb 18, 4:00 PM - Auto reply by Mahjabi Khan with no followup

Just Check you inbox having subject - "AMC not renewed from Jan -3 Payment for customer code - 800001669566"

Fed up with worst service ever.
What do you think ? How can we contact you otherwise ?
Have you left any means to contact you ?

I want immediate AMC renewal with confirmation on mail and also same needs to updated on ewamc portal.

Thanks