Dear Sir/Madam
This is to inform you that I purchased a Blue-Star 1 ton AC on 16th April 2022 of model number WFA312LL (WFA312LLHCVA05039), and the cost of the AC is Rs.24900.
Next day (17th April 2022) the AC was installed by the company (Installation charges of Rs.650 was paid separately).It was working fine for some time but on the same day after 10 minutes of cooling the AC automatically goes for an autocut for 15 minutes and the cycle repeats. When we contacted the service center by the company, they immediately came to solve the problem and found that the PCB was needed to be repaired. After few days they changed the pcb but the problem still persisted and after further enquiry the service engineers told that the compressor of the AC was needed to be replaced. The service was quick within 4-5 days new compressor was installed on 10th June 2022 but the problem of autocut is still persisting. The service engineers told us that Blue-star 1 ton AC will not give effective cooling and will go on for autocut if the temperature outside is more than 40 C,
Here, I want to say that neither in the store nor outside the AC box it was mentioned that this AC will not give effective cooling if the temperature outdoors is more that 40 centigrade.
I think there is an inherit ant design flaw and an inbuilt defective AC machine has been sold to me.
So, I request you for an immediate replacement for the AC of the same model or different model whichever it will suit. Even 1.5 ton AC will also work the extra amount which is required I am ready to pay.
A prompt reply will be appreciated as you know ₹25000 is not a less amount and I think my money has just got down the drain and it also not serving our purpose as well as I am not able to utilize the same in this hot summer and defeats the very purpose of buying an AC.
I can be contacted on +91 [protected] or +91 [protected] or [protected]
Regards
Rishima Bhattacharya
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