Blue Star India — pathetic service and low quality product or cheating

Address:

WZ 470/A SHIV NAGAR STREET NO 25, New Delhi, Delhi, 110058

Dear concern

Greeting of the day!!!

It is my pain full duty to keep you posted for the pathetic service and low quality product of blue star india.

I have purchased 1.5 ton blue star split ac from nirmal pooja enterprises in feb-2015.
M/s nirmal pooja is the authorised channel partner and service partner of blue star.

At the time of installation of machine i have notice some white spot on the side of cooling koil
On questioning of the same i got the answer from installer that this normal on the new machine within one year during warranty period only the gas finishes from machine when i have complaint on the same engineer came and said coil is leak the same need repair i have given the go ahead in the same he took the coil with him on his service center after repair he fixed the same after some time again the gas get leak from machine then they said the leakage is from the bolt of machine which can loosen with vibration of the machine he filled gas took the changes again and walk off again the next gas finishes he came said no leakage due to non working in winter the ac gas level get low filled the gas took the charges and walk off this was the regular process of every year.
This year when i raised my voice vai mail to blue star they can up with the shoking answer stating that the coil need replacement because sulpher presence in place and the white spot was having the presence at the time of installation and as per blue star engineer this sulpher create his presence in the machine if any kind of sewer or industry is in place near by but at my residence both are not in place so questions arise her. I also wish to keep in your knowledge that in front of nirmal pooja office sewer presence is in place.
So either blue star made the low quality product or m/s nirmal pooja cheated me which is again the responsibility of blue star.
You are requested to instruct your concern staff to take the action on the said case and resolve my issues on the urgent basis because it is not only the matter of just an ac but now this issue creat lot of metal harrasment for me which effects my health as well.
Because of this issue we have to sleep without ac and due which we have keep the balcony door open all the time to avoid the sphocation in the room and this is the clear invitation to mosquitos due to which my wife sufring from dengue these days.
Regards
Deepak tuteja
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