[Resolved] Blue Star India — Pathetic service

[Resolved] Blue Star India — Pathetic service

M Madhuja@22 from Kolkata, West Bengal Jun 12, 2022 Jun 16, 2022 This thread was updated on Jun 16, 2022

Bought this on March 2021, no installation provided by the team, I was only contacted after a complain that too almost after a week when of receiving the AC. Service was provided only once, 2nd time my ticket got raised but I never got the service Now my AC is not working at all just 1.5 months I got it checked from a local person they said the condenser is not working. When I contacted blue star they said I’ll be provided service ASAP I don’t know what is this asap how can you make the customer wait when he is literally paying for your product and services. You can’t commit on providing installation, can’t provide service and when asked for service after warranty you say ASAP. Please define what is asap as per my knowledge it can be an hour and could be an year too If I would have know that blue star has such pathetic service I would never buy your product I feel stuck now should have bought Daikin instead you guys should definitely learn from them regarding customer service And please do train you employees on how to handle complaints and provide a solution Was this information helpful? No (0) Yes (0)
Jul 18, 2022 Complaint marked as Resolved Blue Star India customer support has been notified about the posted complaint. Verified Support Jun 16, 2022 Blue Star India Customer Care's response Hi Madhuja, We regret the inconvenience caused and request you to forward your complaint ticket number to us for handling your complaint on a priority basis. If you have not registered your complaint, kindly call our customer care toll free contact no.[protected] and share the ticket number or write to our [protected]@bluestarindia.com with the below details. Details Required : 1. Customer Name 2. Registered contact no. 3. Date of Purchase 4. Location 5. Complaint Ticket no (if generated) We look forward to serving you and promise you our best service at all times.
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