Blue Star India — received manufacturer defect product 1 ton ac getting every getting gas leakage problem from the next year of purchase to till now

Address:

641014

From,

Arun kumar. K

Ac model-blue star 1 ton 3 star split ac-model number-2hw12rb2

Product purchased year[protected]

Complaint type-air conditioner repaired three times from the year of purchase same problem coming every year and loss of money

I bought a blue star 1 ton split ac on[protected] from the dealer-vasanth &co in, cross cut road, coimbatore.

And i got a ac cooling problem in the year 2015. I booked a complaint ticket for service on[protected] from blue star authorised service centre.

Technician said that there was a leak in the ac gas pipe and they refilled the gas and they told that the gas leak was rectified and hereafter there will be no problem in the air conditioner. And they charged me amount of (Rs.1500). The service people came from akay cooling point.

And again i got a same problem the ac is not getting cooling in (April 2016).

Then i booked a complaint ticket number (B[protected]) on[protected].

Technician came only after i was calling to them number of times. Then they checked the air conditioner and replied that there is gas leakage again and there is no gas in the ac. The gas should be refilled again. I told them to check properly because last time also they refilled the gas and now again they are telling to refill the gas and demanded for (Rs.3500). But they did not informed me the what is the exact problem in the air conditioner. I asked them to examine the exact problem in ac.

Then they informed us to bring the ac to their service point to (Akay cooling point).
Sanganoor, coimbatore.

Then i took the ac in auto which charged me rs.500 for transport charge and gave to them on[protected] evening to the venue: (Akay cooling point).

They did not called me till[protected]. I called them voluntarily and asked the status on[protected]. They told that they will call me tomorrow after checking the ac. The next day also they didn't called me then i called them and asked the status on[protected].

And they told that there was a problem in indoor and outdoor unit and the coil from the outdoor unit should be replaced and they are demanding for the amount approximately (Rs.14000).

I need a proper replacement as the same problem is occurring from the year of purchase. Then i spoke with the technician (Mr. P. Paneer) on[protected] for the coil replacement he asked me to send the bill copy to him. I have sent the bill copy to him on the same day itself but i didn't get any response from the service people.

Then i sent an email to blue star[protected] the next day i got call from blue star and they promised me that they will replace the coil with free of cost but they demanded to pay again - rs.1500 for filling gas and i accepted to pay the amount and they installed the ac in my home.

And now[protected] again i got the same cooling problem after the coil replacement from the previous year then i booked a service ticket-b[protected] the technician came to my home and checked the product and told me to bring the product again to their service point which is 15 km away from my home i have spent rs.1500 within two years for the transport cost of bringing the ac to their service point then i brought the ac to their service venue - (Akay cooling point) the technician from the authorized center called me and told me about the problem in ac that again their is a gas leakage problem in the indoor and outdoor unit coil and demanded me to pay-rs14000 the second time they are asking me to pay this amount from last two years. Then i sent an email to blue star customer service and i got call from mr. Ashok kumar v service delivery head and i spoke to him he also demanded me the same amount of rs.14000 for service cost and for every year the same problem is occurring but no proper service is done and this is a manufacture defect product i am getting the same problem from the next year of the ac purchase to till now.

I bought the ac for cost-rs.19, 650

I spent for service -3500 + (1500 for transport charge)

I asked for a new product replacement but they refused and i am too frustrated for last three years due to this improper service from blue star.