Blue Star India — regarding bluestar prisma water purifier

Address:

A21- 1003, Sunway Megapolis, Hinjewadi, Phase-3, Pune, Maharashtra, 411057

Technician from morya services (Technician name - tapas) visited to my place for purifier installation. Mounting of purifier over the wall didn't worked properly and my purifier fall down within 2 minutes infront of me and technician. Technician didn't even check whether the plate will handle purifier weight or not. Front panel of purifier is fully damaged, indicators are not working. I asked technician to change the front panel on which he said he has to raise a mr# to get a new panel. I got convinced and from that day onwards i kept doing follow up on that issue. Every time i call technician, he either declines my call or do not pick it up. And when he picks up the call, he gives me falls hope that new panel will arrive soon. One day he picked my call and said sir by mistake i got a wrong panel and now i have to raise a new request to get the correct one. I got totally frustrated with his behavior and service. So i thought to reachout to blue star customer care
Feom where i got a contact number of dhyaneshwar (Another morya service person). I described him the whole issue on which he said service center is not aware about this incident and he will ask tapas to visit you once again. I said i need a fix on the damage. Dhyaneshwar then had words with tapas and then both them are pointing each other to visit. Finally dhyaneshwar cane to my place to check what has happened with purifier. He captured photos of dameged parts and raised an mr for new panel. Complaint no# (B[protected]) raised against this issue. Dhyaneshwar asked me to follow up with bluestar engineer who is managing the pune team for more details and status of my request. I have been asked to wait for couple of days as mr takes time to approve. I have been waiting since then and today at sudden i got a message that my request - (B[protected]) has been cancelled. Why? Issue has not been resolved yet, i didn't even got a new panel. No one has called me before closing this ticket. How can blue star team do this with their customer? I am raising this complain so that people can read it and understand the level of service bluestar team provides. I am in lose of inr13, 000/- because of that technician mistake (Careless installation work). I appeal to take this complain up and take a proper action against the morya service and the person who damaged the purifier.