Blue Star India — Split inverter ac 2021 model,video attached

Address:

Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road, Mumbai 400020, Maharashtra, India

I have purchased blue star inverter ac on 18th april 2021 and registered complain on 8th may about defective ac unit.
However their technician attended but issue still not resolved, therefore i requested as ac is defective so either replace or repair.
Kindly refer attached very short video for the same

Quoted to blue star customer care as below on today regarding issue not resolved as below:
With ref. to previous and existing complain about ac cooling issue, please note that technician visited today and refilled the gas but the issue still persists.
I have set the minimum temperature at 16 degree and after 30mins observed temperature was 26.8 degree, after one hour long duration running at same 16 degree observed temperature was 24.1 degree.(observed along with ac technician)
When setting at 24 degree still have to use ceiling fan as its not sufficient cooling.
Kindly find attached very short video for your reference.
Kindly do the needful

Thanks & Regards.
Sonam kumari
Mobile-[protected]