[Resolved]  Blue Star India — Technician broke Inverter AC PCB.

Address:

Gurgaon

My BlueStar Inverter AC, purchased in July 2019 worked well for 3 years. Last week we did the regular service as summer was starting and my parents are coming back and thus we need the AC. But when we turned it on it did not cool. We kept it running for about 1 hr but it did not cool.

So I called Bluestar customer service and they sent a technician (Mahesh from Unique Cool Enterprises) on Sunday 20th March at 3:15pm to check it. My AC is not under warranty but my compressor still has a 5 year warranty.

When Mahesh arrived he started the AC and it worked but was not cooling. Mahesh checked the entire AC and removed parts from the inside unit to check. He did a thorough test and said that the AC gas has leaked and we need to replace the gas only. He said he will do a leakage test and refill the gas. The cost would be 2800. He deducted the leakage fixing charge of 600rs but took a visitation charge of 600rs from me. We agreed to the 2800rs cost of filling the gas but he said he cannot do it and another tech will do it. I insisted on getting it done on the same day as I did not want to spend more time fixing it. He said he would try but it was obvious he would not do it. He gave me a receipt for the 600rs and put back the AC parts on the inside unit. I told him to leave it open so it is easier for the next tech but he did not do it. He closed it back and did NOT start the AC again.

The next day (monday 21 Mar) another tech came in the morning to fill the gas but when he tested the AC he said the PC Board was broken and needs to be replaced and quoted 6000rs.

Now, I did NOT open the AC. It is obvious that I could not open it. I was very upset, the previous tech (Mahesh) is the only one who opened it and thus is responsible for breaking it. This needs to be fixed by the technician as he is the one who broke it. I spoke to Faizen who is the senior of Mahesh and he conferenced Mahesh in the call and Mahesh said he did not break it as it was working when he visited. YES IT WAS WORKING WHEN HE VISITED - THAT'S MY POINT. IT WAS WORKING WHEN HE VISITED.

It was working fine when he visited and it was only not cooling. But he did NOT turn it on after he put it back. The fact that it worked when Mahesh visited is proof that the AC was working till he opened it. So this is clearly his fault, it was not intentional but it was his mistake. So I am not willing to pay for this, BlueStar must fix this for me. I am willing to pay the 2800 for gas refilling but I will not pay for the damage to the PCB.

I have been a very happy customer but now I am upset with this service. I cannot be held responsible for this. It is one thing to get it wrong but it is morally unacceptable to blame me for breaking it when it very obviously was not me.